My payment was made a few days ago but the plan won't reniew.

[scondeau]

My payment was made and confirmed by the back and the public account but its not renewing.

Can someone please help?

[dust2dust]

How did you make the payment? What do you mean "never used"?

[walker1]

@scondeau 

You'll have to ask a Customer Support Agent about that.

Use the Chatbot Simon to get a service ticket started.

Or send a private message to CS_Agent

[scondeau]

It Looks like the payment was applied to my friends account under my email that was never used. Is there a way to transfer the funds to my actual phone line?

[walker1]

@scondeau 

You might just be looking at old cached information.

Try logging into your account using a browser in incognito or private mode instead.

If your service is working, then the payment worked.

[softech]

@scondeau   if you login My Account using Incognito mode, do you see the fund you loaded showing as Available fund there?  Or available fund = $0?

also check the Payment history and see if it shows entries on you loaded the fund and how the fund were used

[will13am]

@scondeau , is your account showing in suspended status or service not working?  Try accessing the self serve account using incognito mode on the browser, you might be seeing cached information.  

[Handy1]

@scondeau 

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page.                                ^^^