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apremat · ‎01-11-2023

Over the last week, I noticed that my data usage has been over 1GB per day. I have not used such amount of data as I have been at home most of the time. Can this be looked into?

BKNS27 · ‎01-11-2023

@apremat

This is a phone issue not a carrier issue. Go to Settings>Battery and see which app is using the most data in the background then disable the background app refresh for that app by going to Settings>General>Background App Refresh and disable that app.

softech · ‎01-11-2023

@apremat wonder if it is a browser cache issue and what you were seeing was something form previous cycle, Try to login to My Account again using Incognito mode, see if the usage changes after you login with incognito mode

if the usage is still higher than expected,, honest it is harder to track backward on iPhone. Try to reset your data usage counter on the iPhone and try to start tracking the usage from today.

Login to My Account and make note of the usage at this point

then go back to your iPhone, reset the data usage statistics

Settings > Cellular or Settings > Mobile Data, and tap Reset Statistics.

then check the Mobile data page data on the iPhone and you will see how much data used , and which app used that.

You can then also confirm with PM's data usage to see if they match

(if any app show high usage and you don't think they should be accessing Mobile data, you can try to turn off Mobile data for that particular app)

darlicious · ‎01-11-2023

@apremat

Go thru each of your apps and turn off background data usage. You should be able to find the app that has been using excessive data based on its usage compared to other apps. Consider setting low data mode. Turn off wifi assist. You could have a weak wifi connection and your iPhone is choosing to use the stronger mobile data connection instead.

Set your mobile data warning and limiter. If you set these at very low data amounts you can investigate what is using your data at the time its being used. If you miss the warning the limiter can kick in and stop the unwarranted usage before it gets out of hand.

Open your phone's Settings app.

Tap Network & internet. Internet.

Next to your carrier, tap Settings .

Tap Data warning & limit. If needed, first turn on Set data warning.

Tap Data warning.

Enter a number. ...

Tap Set.