01-07-2023
04:42 PM
- last edited on
01-08-2023
10:54 PM
by
computergeek541
01-08-2023 08:27 PM
I sure wish customer support would reach me by sending me a private message! It's like playing peek-a-boo if you can't see my messages then I don't exist?!!
01-08-2023 08:20 PM
Hello.
@1Ronneysmith202 as the oracles mentioned, please reach us by sending a private message.
Kindly,
Clau- CS agent
01-07-2023 06:02 PM
You are posting this to a public forum made up of customers. We can’t refund anything. Contact customer support as mentioned by the other community members.
01-07-2023 04:55 PM
if the refund request is for SIM card purchase, it is even harder. It said clearly in the checkout, no refund with sim card order.
01-07-2023 04:53 PM
Who wins the race for the quickest copy and paste? Great job!!!
01-07-2023 04:50 PM
You can ask for a refund if you have not recieved the Sim card within a reasonable amount of time. Depending on when the order was made and taking into consideration that the holidays affecting the 5 to 7 business days it takes Canada Post to deliver Sim cards. You need to give them about 3 weeks to account for the holiday delay in shipping times.
Contact customer support via Simon. If you have trouble submitting a support ticket then send a private message including the email used in the order, the order # and the shipping address. Read the spoiler in the linked post if you send a private message.
01-07-2023 04:47 PM
01-07-2023 04:45 PM
@1Ronneysmith202 PM is prepaid provider and usually don't provide refund. Can you explain what happened and why you requesting the refund?
01-07-2023 04:45 PM
Huh @1Ronneysmith202
You mean you want to CANCEL the order - you can try to reach the CSA's for that:
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-07-2023 04:44 PM
What is the issue @1Ronneysmith202 ?
Looks like you purchased a SIM card. Did you do that by mistake?
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent