change account email

[Max-im]

hi.

how can i change account email?

[Max-im]

thanks

[Quigley]

@Max-im 

Sorry but you can't do that yourself.

You'll have to get a Customer Support Agent to do that for you if you ask.

Use the Chat Bot Simon to get a service ticket started.

Or send a private message to CS_Agent

[hTideGnow]

Hi @Max-im for email on My Account, only CS agent can help to change, please open ticket with them at

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@Max-im @To change your email you need support to do this 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work