My in coming calls are not working

[jeep1]

My incoming calls are not working , they just go to answering service therefor the texts do not work either!

Please fix/reset!

The phone is working well other wise

I am told that you have to reset/re boot ect

[esjliv]

---

@hTideGnow wrote:

sorry @esjliv missed.. 

---

No prob @hTideGnow 👍.

Many incoming call issue posts this afternoon? Strange. Porting and non-porting ones, so should be different issues. Odd still.

[hTideGnow]

sorry @esjliv missed.. 

[esjliv]

@hTideGnow  @Tamatheson I believe OP answered they did not port their number over.

@jeep1 - could be network related.

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if that improves services.

edit, perhaps also try :

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

If the issue persists after trying suggestions and trying the SIM Card into another phone (as @Handy1 suggests to try) then contact CSA to check the network or your account and explain what you are experiencing.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Handy1]

@Tamatheson  Please edit that number out we not supposed to post it publicly just private message 

edit last post  with number the arrow by time stamp tap it and edit 

[Tamatheson]

I called and it fixed my issue that I was having similar to you

[hTideGnow]

@jeep1 what are everything else?

you ported in the number just now?  could be stuck port 

There is a team you can talk and get a confirmation if porting completed, I will message you the number.  Please check Community inbox 

[Handy1]

@jeep1  Maybe try taking SIM card out and reseat it in tray ,, also are you able to try SIM card on another phone to see if everything works as it should … and reboot phone 

[jeep1]

no

everthing else is fine with the phone

[Handy1]

@jeep1  Did you just port your number to public mobile or activate SIM card