Change to $24 promo plan

[lu_abc]

@CS_Agent 

I am on the $15 3G plan and I want the $24 for 4GB plan. I am offering to pay more than I do now so please allow me to get this promo plan. 

[T250cc1]

Ask Customer Service you want to upgrade your plan nicely. If they respond positively, they will contact you in your community email account, check your email frequently. Once they offer you the upgrade, tell them to upgrade immediately to lock in the new plan. Your legacy discounts if you have them will remain so no need to touch them. Good luck

[computergeek541 · Accepted solution]

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@lu_abc wrote:

@CS_Agent 

I am on the $15 3G plan and I want the $24 for 4GB plan. I am offering to pay more than I do now so please allow me to get this promo plan. 

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Posting a message here is unlikely to result in a response from a customer support agent.  Please note that the plan that you're asking for is only for new customers.  There's no guarantees, but to ask if a customer support agent can honor this request please open a ticket usign the chatbot.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives an error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@lu_abc  You cans submit ticket with CS agents to ask sometimes they can help others have confirmed getting this plan just by asking 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437