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Credit card expired. Somehow can't renew it, nor submit a ticket.

AMilton
Great Neighbour / Super Voisin

When I try and renew the card (which is perfectly functional IRL) it says "We cannot process your payment at this time." When I try and submit a ticket about that, it can't do that either for some reason.

And as a result I'm without calling and texting, both of which I need for my work. Please fix ASAP.

4 REPLIES 4

99guy
Good Citizen / Bon Citoyen

I had the same problem on my desk top. However it worked in my app. Try it.

Dunkman
Oracle
Oracle

@AMilton 

There have been issues with updating credit cards.  

Here is some more troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

As mentioned, the quickest way to activate account would be to purchase payment voucher and then deal with the updating credit card information later.  

 

Handy1
Mayor / Maire

@AMilton  Lots of issues around updating credit card info . If you can wait a full 24 hours and try again incognito private mode or from the app instead . But if in hurry you can buy payment vouchers from shoppers shell gas 7-11 or muskbird.com and load them *611 to resume services right away . If you still having issues please submit ticket with support using this direct link 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

           

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hairbag1
Mayor / Maire

@AMilton 

get payment vouchers at Shell Gas or London Drug and dial 611 to enter them to your account and reactivate. Dal with cc issue later.

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