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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Time allotment for email code number verification

I am overseas and need to log into public mobile account but the time allotment for receipt of verification code email is too short. What can I do?

Resolved! Porting No. to PM can’t receive calls

I ported my # to public mobile ~ 1 week ago, and I still can’t get calls. I don’t have my old phone/SIM card to receive a code. I called my old service provider and they said the issue is with the new service provider. There are no numbers to speak t...

Resolved! International calling

Trying to call Republic of Ireland

Resolved! DATA (1.5GB) on my plan is not available on my phone

Hello, I've been a customer with public mobile for close to 5 years (with the same plan) and for the first time, I do not have access to the DATA that I'm paying for. My plan is $35/moUnlimited Canada wide talk/Unlimited international text1.5GB DATA...

Best Practices (Not a Question)

PM should provide some best practices to users when they sign up to avoid many of 'issues' customers face.Here are some that would address majority of the issues: LOGGING IN:Do not use email that could change (work email, internet provider email, etc...

Resolved! SIM card

I lost my SIM card and I’ve got the new one when I enter till step 2 it asked me for my phone number I entered mine but it says invalid phone number that’s not correct I have this phone number for three years I can’t pass this level to finish with ...

Signed up for $40 15 Gig and 4G but account shows it as $40 5 G

I bought into Public Mobile's $40 15 Gig with 5G speed last week. My account is showing that my data is only 5 gig. Why is it not showing correctly.AGFair

Resolved! Error 2t6 outgoing calls

I need s ticket sent for error 2t6 number not in service when placing outgoing calls

Unable to view my profile

Hi. When I log in to my account I only have the option of seeing the “my account” tab… there is no option for plans and devices or “my profile” etc. any idea why not?

Resolved! new phone question

Hello, I am looking to buy a new phone (I confirmed that it is compatible with Public Mobile). Do I need to buy a new Public Mobile SIM card or can I simply put the old PM SIM card in my new phone?

Resolved! Hi

Hello there, I was wondering if someone would be able to help me with My Phone Services I pay my bill On March 2 but I didn't download My receipt I don't know if that's why My phone not working. Each tie I try to make a call the phone is telling me t...

Account suspended prior to billing cycle

I have auto pay and my account was suspended the day before the billing cycle. This is completely unacceptable and I am wondering ? Will ? this will be fixed in the future?I cannot have this happen to me. As somebody who works on call my finances and...

Resolved! how in the world do I get a ticket?

I have 5 Public Mobile users in my home; myself and all four of my children. Recently, for the past 2 months, there was an extra charge of $44 on our credit card statement that was separate from all our phone bills. I am trying to sign in to each of ...

Resolved! My voucher isn't working!

I bought a voucher but it isn't working, adn I can't call *611 becase my phone is disconnected, and SiMon is not helpful!

I ordered a sim card but have not received it after 2 weeks

its actually weird that im not receiving it. well you charge instantly yet dont send it after 2 weeks? bro nice brand recognition! if i dont get it in the next 2 days im gonna ask for a refund and never gonna buy from you guys.

Don't do business with public Mobile!

Resolved! charged twice

charged twice

Resolved! Admin

Please help. I need a rep or someone to contact me ... or give me a 12 digit code. As mine went through but not a **bleep** thing happened. You need to gave people LEGIT PEOPLE working this online thing. Not a robot with questions already answered. ...

Resolved! CID

How can my CID be changed?

Resolved! Update Credit Card

My email address changed so can't receive verification code to get into account and change credit card.

Resolved! confused about compatiability

Wondering if the google pixel 7 is compatible with public mobile?

Resolved! How to update credit card but get screen with: need to be sure its you then: authentication failed

Resolved! Voice mail Access

My phone is set up and working however the password I set up to access my voice mail is being turned down. It then tells me it is locked and they will send me a temporary password by SMS that I can use to log in again and fix the problem.They say the...

Resolved! Service

Hello, it's too much and i am losing everything simply because i can't be reached while my account is active for nearly a week. Would you be willing to give me back my march money so that i can switch to another service provider?

Resolved! Phone account suspended prior to end of billing period

Had a problem with phone being deactivated at 5 pm on last day of billing period. Online check showed the account had active status, but no calls could be made or received. Callers received busy signal, and later told callers that account was deacti...

Looking to get a refund from march 7 2023

Phone Number

Am I able to transfer my existing phone number to a new Public plan?

Charged multiple times for my Chatr

VoLTE is now working!

I noticed a few days ago that the VoLTE icon on my phone is now lit, it really seems to be the right feature, I can go in the setting to enable/disable and it toggles fine, I made a call and it worked. So it seems VoLTE is being phased on, can anyone...

Not receiving calls

I can make calls but not receive calla. New PM Sim card.I put the card in another phone and the result is the same. Is this a defected Sim card. And if so, how do I get this problem solved.