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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32863 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44577 Views
  • 182 replies
  • 30 Bravos

Resolved! Bought ZTE phone March 2022, sometimes no ring tone

Bought ZTE Cymbal2 March 2022.  Minor problem such as inside screen show "No service!", not a big deal so I just ignore. We rarely use phone, even rare to get calls.  A (very) few times in last year, I noticed that someone called but we did not hear ...

Tahiti by Great Citizen / Super Citoyen
  • 2534 Views
  • 16 replies
  • 2 Bravos

Resolved! iPhone 11 hotspot keeps disconnecting

I recently bought a pre-owned iPhone 11 online with Public two weeks ago.   The hotspot connection keeps disconnecting after 5 to 10 minutes.  I checked the battery saver and low-data mode are both OFF. I have another iPhone XS and don't have this is...

PYMak by Good Citizen / Bon Citoyen
  • 1299 Views
  • 6 replies
  • 0 Bravos

Resolved! 1 GB data add-on missing

I signed up for public mobile account back in 2019 with $15 monthly plan with 1GB promotional free data add-on, and this month I found my 1GB free add-on data missing…Anyone could help with this issue?Thank you.

janniliu by Good Citizen / Bon Citoyen
  • 827 Views
  • 6 replies
  • 2 Bravos

Resolved! iPhone 8 warranty

Hi, I’m having problems with the audio of my refurbished IPhone 8 that I purchased with PM last June 2022.it says that there’s a 1 year warranty.How do I proceed to get help to fix the phone or get another one?Also, while it’s getting fixed, do they ...

Weeya by Good Citizen / Bon Citoyen
  • 810 Views
  • 4 replies
  • 1 Bravos

Resolved! SIM Intermittently Working - How to Replace?

Hello, I think my SIM is getting old or worn out. I've had it through several phones and now, occasionally, my phone will notify me that I don't have a SIM installed. I'll take it out, clean it, and put it back in the phone and it works again - conne...

TortugaVerde by Great Neighbour / Super Voisin
  • 1764 Views
  • 14 replies
  • 1 Bravos

Resolved! Unchanged speed in new plan

I updated my plan to 4G speed on February 3rd, but my phone still shows 3G speed and there has been no change.  What can I do?  Additionally, my account was charged the full price at $40 despite the fact that it should have been charged with $7 in re...

wendykcw by Great Neighbour / Super Voisin
  • 963 Views
  • 7 replies
  • 1 Bravos

Resolved! US add on

I added a US add on from Canada Feb. 17 before my flight on Feb. 18. When I arrived in Denver Feb. 18 I did not get a service. I re booted my phone but still no service so I requested another plan which worked. So I paid for 2 plans when I only need ...

JP56 by Great Neighbour / Super Voisin
  • 735 Views
  • 7 replies
  • 1 Bravos

Resolved! Two phones on one email

I want to register a second phone and don't want to use a different email address.  Can two phones be put on one account?

Poleman by Great Neighbour / Super Voisin
  • 950 Views
  • 9 replies
  • 0 Bravos

Resolved! Not able to login

WIth my same user ID and passowrd, I am not able to login. I even reset it but could not login

Nischal1 by Great Neighbour / Super Voisin
  • 922 Views
  • 6 replies
  • 0 Bravos

2 phones with Public Mobile aren’t making calls

I have unlimited minutes and never had an issue before. My partner is with public mobile too and his phone won’t make calls. I am sending and receiving texts (sms and iPhone) but cannot make or receive calls. I feel like this could be a network issue...

flowza by Great Neighbour / Super Voisin
  • 830 Views
  • 7 replies
  • 0 Bravos

MORE MINUTES - HOW DO I GET MORE?

SIMon told me yesterday this would get me more - it did not.  So what did my $5 buy? Canada-wide Talk Booster 500Debit-$5.00Available Funds Balance: $0.00 How do I get more?  My $5 back or apply to my account?  I only have 9 min left so need to get m...

MC4 by Good Citizen / Bon Citoyen
  • 996 Views
  • 8 replies
  • 0 Bravos

Resolved! activation

when activating a SIM card do i actually have to make the first payment with a visa debit or credit card? i bough a payment voucher and it wont seem to let me use that to activate the SIM for the first time.

idlhands by Great Neighbour / Super Voisin
  • 678 Views
  • 5 replies
  • 1 Bravos

Resolved! Connect to network SOS

I bought a used iPhone 13. Usually I buy used iPhone to replace each time and all I have to do is move the SIM card to new one and do the usual stuff to sign in and move to new phone. This time I am stuck in SOS mode. I have done everything SIMon, ap...

jeancarson by Great Neighbour / Super Voisin
  • 3110 Views
  • 9 replies
  • 0 Bravos

Resolved! Fear of losing my grandfathered plan

I got a text from a 5179 number for a $45 20GB targeted deal.  I replied "yes" to apply it on next renewal, and I got the confirmation text saying that it will be applied. I mindlessly accepted the offer, with the intention of just canceling it in se...

BearFBI by Deputy Mayor / Adjoint au Maire
  • 1219 Views
  • 6 replies
  • 0 Bravos

Resolved! Us Roaming

Wish to purchase the $30 ..add on.understand that the fee has to be deposited to the account in advance.do I have to add tax to that amount and if so ,how much ?thanks

Pistnbroke by Great Neighbour / Super Voisin
  • 380 Views
  • 1 replies
  • 0 Bravos

Resolved! US talk and text add-on

I paid for the US talk & text add-on and have the receipt but it isn't showing up in my account and the funds I paid are showing as a added payment balance. I had no problems adding this before but don't understand why it's not working today

Rkmd by Great Neighbour / Super Voisin
  • 1384 Views
  • 11 replies
  • 0 Bravos

Resolved! Error code 821 during registration.

Error code 821 showed up while registering and also our credit card was charged but the account didn’t get created. How do we contact the moderator? Or who would be able to help out. 

Albrh by Great Neighbour / Super Voisin
  • 654 Views
  • 2 replies
  • 0 Bravos

Resolved! Community

My phone was stolen & I can’t remember the email address or password to get access to my account so I can get my number changed to a different phone - anyone had this issue

Jray717 by Great Neighbour / Super Voisin
  • 801 Views
  • 6 replies
  • 0 Bravos

Resolved! cant log in

keeps saying my email or pass is incorrect. Tried resetting it several times....says success but wont let me in !!!

Buddythecat by Great Neighbour / Super Voisin
  • 893 Views
  • 6 replies
  • 0 Bravos

Resolved! Picture messages say NOT DELIVERED

Picture messages say NOT DELIVERED with a red circle and exclamation mark beside  the picture I have this plan$4015 GBdata at 4G Speed 30-day planUnlimited Canada-wide TalkUnlimited International Text

LorriAnne by Good Citizen / Bon Citoyen
  • 8082 Views
  • 16 replies
  • 1 Bravos

Resolved! not receiving calls

Hello dear Community,Recently I have been told that calls to my phone have not been going through. Actually, sometimes they will and sometimes they will not. Just now waited for a verification code for banking and it did not come through.It looks lik...

Ellen49 by Good Citizen / Bon Citoyen
  • 824 Views
  • 5 replies
  • 1 Bravos

Resolved! I didn't received Second Free SIM Card with my purchase SIM CARD

You send email to notify me about shipping my purchased SIM Card and you said:Along with your order, we’ve also given you a free SIM. Use it or pass it along - the power is in your hands!But I only received one SIM card and I activated that.

AM2023 by Great Neighbour / Super Voisin
  • 688 Views
  • 4 replies
  • 3 Bravos
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