[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can not active my sim card
Hi Sir or Madam,On Dec. 26,2023, I joined a 4 GB Data at 4G speed plan for $24/month online and I paid $27.12 including tax on the Dec. 26,20223) I received my SIM card on Jan. 04,2024I tried many times to activate my sim card as the last step to act...
Resolved! Numbered ported to another carrier.
I just transferred my phone number to another carrier. Does Public Mobile automatically delete my credit card from my account to ensure that no further amounts are charged to that credit card?
Resolved! lost my phone and cant log in to account because it wants to send a code to my lost phone! Catch 22
to request a sim card and enter my account I need my phone to receive the security code, only problem I lost my phone, so can't get to my account to request a new sim card or transfer the number because I don't have a phone this is kind of a catch 22...
Certain numbers go straight to voicemail
I recently switched from Koodo to Public Mobile.I've noticed that certain numbers that call me don't cause my phone to ring, they go directly to voice mail. I don't see any missed call on my phone either from these numbers. Co-incidentally, one of th...
I need Help now - phone not registered on network
My phone is not working at all. I pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to t...
Won’t connect to network after travel
Hi Folks!was connected to Public Mobile network for two months. Travelled to South America over holidays and returned to Canada today. Phone will not connect to Public Mobile network. I used another eSIM while travelling but have since deleted it and...
Resolved! phone number not porting
I need customer service phone number - number hasn't ported over after 24 hours and we cannot log into our account because 1 time code does not come to our number and there is no alternative listed. we are porting 3 numbers and have the same trouble ...
Sim card not delivered
@CS_Agent i have not yet received my sim that i ordered 10+ days ago.Please send it
Number not porting even after 24hrs
My phone number isn't porting over from my old plan and I need my phone asap. The time in the top right corner keeps pushing back further.
Activation issues
I tried to switch my phone number to public mobile yesterday but missed the 90 minute timeline for responding to the text from my old provider. I need public mobile to initiate the activation but I can’t seem to get a hold of anyone! I purchased an e...
Porting out of public mobile
Hi, I want to transfer over to the other carrier: Fizz, however, the transfer is not possible as the confirmation message was not received. I call the Fizz and they said public mobile reject the request. Anyone can help on this. It have been couple d...
Resolved! Confirm access
I am a new Public mobile user and I was trying to use an old fongo number. Unfortunately I did not know that it will require an activation code to confirm full access. Is there a way around this?
Port number stuck
I recently ported my phone number from tigers however I can not receive phone calls or text. Rogers says my number is not ported. Can I have the phone number for the porting customer service. Been since Friday trying to sort this
Holiday promotions..did I miss it?
Was there a free 2G promotion prior to Christmas? Previously Public had 2 free gigs and 200 minutes?
Porting number to Public Mobile
I am in the middle of porting my number over to Public Mobile and it was rejected. I would like to speak with a customer service agent to see what the issue is.
refund on us add-on
I got a refund on US add-on, but I cannot see my refund in by account , where it should be show .thank you.
I can't register my Visa card for Authorize payment
Hi everyone,It has been quiet a while that I have been trying to subscribe for authorize payments, but whatever I try I get this error message and I'm really frustrated this, do you guys have any idea what to do about this? Thanks in advance!
I need to suspend my son's account he's lost his phone
We cannot get the code, because his phone is lost, and the email on the file is an old one he no longer have access to. Please help.
Call Control
Does PM support Call Control like Koodo does?
I don't have access to myPM account app
Hello, I don't have access to myPM account. I did switch from Chatr to PM and did port out my number: xxxxxxxxxxxxxxxxxxxxxxxxxx My number is working on PM, she can text dial numbers etc. I cannot access her PM account, Ever Safe does ask for a valid...
Resolved! Switching back to SIM from eSIM
I have just subcribed to Public Mobile's service via eSIM and switched my number over from another provider.Just curious, at Public Mobile, can I switch back to a physical SIM card? I have to reserve my eSIM slot for a foreign provide in case I need...
Someone is spoofing my number
I am receiving calls from randoms and when i answer the call, they usually last 10 seconds, after 10 seconds they hang up. I tried to call one back today and the person on the other side told me I apparently called them in the morning about some amaz...
Upgrading to $40/60 GB Plan and Compatibility with 5G
Hi everyone,I'm considering upgrading to the $40/60GB plan with 5G. Currently, I'm on the $25 plan, which I've been on for 4 years.My phone is a Samsung A31, and it supports only 4G. Will my phone still work with the 5G plan?The $39/50GB 4G plan is p...
Resolved! Canada-US subscription
I have a Canada-US subscription. It did not come with instructions. What do I do to get coverage by US carriers when I cross the US border?
Resolved! Porting from Virgin to PM cancelled. Can't Sumit a ticket.
I received a confirmation text from Virgin and replied YES to port my number to PM. After noticing my Virgin account is still active, I contacted Virgin and they say my port request was cancelled by PM. I can't submit any tickets it gives me an " oop...
Never received the sim card !!!
I already placed a ticket 368593-275 and never received a response. I am waiting for my sim card since January 2nd as it was supposed to be delivered then. No response to my ticket and very hard to talk or chat with a representative. really fed up. ...
Change plan
@CS_Agent I would like to change my plan from $15 to the promo $24 for # 902-xxx-xxxx
eSIM not working and no support
Signed up and the e sim failed, chats do not provide support. Help??
Unable to Activate my Subscription Please help
Unable to Activate my Subscription Please help
Data only Smart phone plans
If anyone has been using a Data Only smart phone plan would you mind giving a review of how you got it, set it up, use it and how its been going with data and texting only. Or do you use another means of communicating with other phones rather than t...
