Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone is compatible but I cannot instal e-sim

I cannot instal the e-sim on the public mobile app although the phone is e-sim compatible.I have done my due diligence in veryifing it's compatibility prior to purchasing the plan.The purchased is completed but I am not able to use the services. Plea...

Resolved! Transfer my current phone number to another carrier

I lost my phone with public mobile. But I got a new phone from another carrier. I want to transfer my public phone number to my new carrier. I tried to chat on line to get help to create and submit a ticket, but I was not able to because I was direc...

Resolved! SIM card

My public mobile sim does not fit in the sim holder in my phone

Ever safe ID

I can’t receive access to my eversafe I’d code because it gets sent to a number I cannot access due to an inactive sim

Resolved! PM Holiday Data & LD Calling Offer?

PM usually offers 1 or 2gb free data and long-distance minutes in December, right? Have you received their offer via SMS or email? I haven't received anything...

Forgotten email

My son has forgotten his account email and he wants to upgrade his plan. I've tried the forgot email link but it just sends a code to the email he can't remember. How else can I figure out the email he used?

Resolved! Re: can't receive calls or texts

I'm having this issue also. Except my previous carrier Fonus said they don't send out txt to confirm that I want to port. Jow do I resolve this issue please.

Resolved! Can’t activate subscription

Tried to switch two phones from Koodo One worked fine. Followed same steps with other one, just says subscription not activated. Tried a bunch of troubleshooting no help. Koodo confirms everything is fine on their end and number has been rele...

Resolved! Keeping my promotion

Hello there,So on November 26th I subscribed to the $34 promotion for 40GB on 5G. Then I thought I might be a better deal to take advantage of the $40 promotion for 50GB on 5G before renewal which I clicked on. But I then decided I wanted to keep my...

Resolved! Charged for an Automatic Top Up in Addition to My Subscription That I Did Not Sign Up For

Please tell me how I can get a hold of someone to explain why I was charged $20 for something called an automatic top up that I did not sign up for? This is a charge on top of the regular subscription plan that I know is automatically charged to my c...

Resolved! My account

Try to get hold from someone to tell me why my account was charged twice on December 7th and the 9th $36.16

Resolved! Service

Can i get 5 G if i have a samsung S9

Resolved! 100 gig deal

a plan for $50/month,100gig at 5g?does this apply to 4g phone? thanks

Resolved! Wi-Fi calling.

Is it wifi calling available with PM? All of sudden, in my pixel wifi calling menu appears. When I tried to setup, I got Telus page "oops we have encountered an error" I think PM may in process to add wifi calling. I hope this will be great if PM add...

Resolved! cannot find second number on profile

cannot find second number on profile...need to add funds

Resolved! USA talk/text

How many minutes/messages are included with the add on purchase if I don’t purchase the add on, when I’m in the USA does that mean I won’t have any cellular coverage?

Resolved! Why the boxing week promotion gives more benefits to new customers?

The promotion week plans are better for new customers than those who already have the service. I am so disappointed since I wanted to upgrade my plan and it seems I will have to consider another company. I have helped someone to get a plan for 29$ (3...

Paying Bill

Is there a way Public Mobile can be added as a bill payee through online banking?

Resolved! Applying the friend code

Hello, I think I did something wrong when I transferred my son's fido phone number to PM and I want to know how to get him the $10 off promo and have my number as a referral so I could get the $1 off my monthly bill.Thank you for your help..xxxxxxxxx...

Resolved! US roaming

Can't get an answer on Chat. If I purchase a US roaming package can I call back to Canada fron the US with no additional fees eg long distance charges?

Phone calls not coming through

I am not receiving any phone calls. My contacts tell me that when they call my number nothing happens. I need my phone to accept work assignments. Help!!!

Promotion Plan

Hello, Is the plan 40GB for $34.00 for new customer only? I would like to switch to this plan.Thank you.

Transfer existing service to a new phone

Hi there, I am going to trade my phone with esim activated and I am wondering how can I transfer the service to the new phone

I referred to my son your services but forgot to give him my code.

I referred to my son your services but forgot to give him my code. Is it possible to receive Rewards? Thank you!

Roaming Mexico

Hi, how do I purchase roaming data,text, and calls for travelling in Mexico?

Dec 2023 free bonuses

Are we getting Christmas free bonuses this year like we did last year??? I never received an email

Simm to esim number porting did not work

Hello;I ported my old number from Fido simm to Public mobile esim (Iphone 12 pro).I got text that it was successful. FRom both Fido and Public mobile.After rebooting however under esim - still old temporary Public mobile appears. And I can not change...

Resolved! Holiday Gift Rewards from PM this year?

I haven't received any holiday rewards this year the way PM has offered them in past years. Is it just me or has nobody received any?They used to give 2GB data and some intl talk credits.

Trouble Transferring phone number

I tried to transfer my phone number from Bell to public mobile. I accidentally put the new sim card into my phone too soon and didn't get the transferring activation text. Now I'm not getting any messages from Bell or from Public mobile. How do I fix...

Help! eSIM not working

I purchased a plan yesterday and the eSIM is giving me a failure every time I use a QR code, I cant get in contact with anyone and all the customer service bot leads me to is 404 error pages. How can I get public mobile to send me a physical sim card...

Community

Forum Posts