SIM card

[Kobraandid1]

I lost my SIM card and I’ve got the new one when I enter till step 2 it asked me for my phone number I entered mine but it says invalid phone number  that’s not correct I have this phone number for three years  I can’t pass this level to finish with SIM card and I don’t want to change my phone number 

There is no customer service number for public mobile it is so so annoying 

[hTideGnow · Accepted solution]

hi @Kobraandid1 sounds like you went to wrong place to change sim.  did you go to https://activate.publicmobile.ca ?

you need login to My Account to make sim card change.  And remember to use a computer to so it (using phone to submit change sim won't work)

So, use a computer to login My Account, go to Profile tab and change sim card there

[will13am]

@Kobraandid1 , I believe SIM card change is a single step in the self serve account.  Are you trying to activate the new SIM card into a new account?  That is not necessary.  Please login to your existing self serve account using incognito mode on a computer and initiate a SIM card change.