Missing rewards

[AVN]

Missing my referral reward 

[BKNS27]

@AVN 

Are you on the old Legacy Rewards system or the newer Points Reward system?

When did you activate your SIM?

You might want to check if you receive the 1 point.

[Jedi1]

Are you on the old rewards or new points.  If points, they are received on plan renewal rather than right away like the $10 credit.  

[AVN]

Yes. I checked and the referral code and it was correct. My father has received the $10 credit from the referral on his account but I haven’t received anything

[MissChanChan]

Have you checked with your father to see if he has received a $10 credit?  If he has received a $10 credit in his account, that means the referral code is working for his account but not yours.  Someone referred me and I received $10 credit upon account activation. 

[ShawnC13]

You are sure that the referral code was entered correctly?  If it was, I would contact the CSA to explain the situation

[AVN]

I referred my father and activated his account around January 7th. Haven’t gotten any rewards for referral since then.

[ShawnC13]

Did your refer someone or were you referred?  If you did refer someone how long ago did they activate?