My subscription didn’t activate

[Vic_Parra]

Hello. I was going through the process of activating my subscription and I did not know that you can’t do it while the SIM is in my phone. Now I can’t activate my subscription. Can I reset the process? 

[softech]

@Vic_Parra 

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Vic_Parra]

Hello! The error I got was on step 6, and it said that I did not activate my subscription. I will attach a picture. 

 

[softech]

@Vic_Parra 

I don't recall there would be any problem if the PM sim in the phone

may I know what exact error you got? and which step out of the 6 steps you were at?

have you download the PM app and used it to activate yet? If not, please download , login and let us know if any error