Message keeps saying my subscription subscription has ended

[madalien]

I purchased a US/Canada Unlimited Subscription on March 4.

It took almost a month to get Sim card and activate subscription.  Now when I go to renew,  and pay, it says it has ended... Very confusing and frustrating. 

[Sansan]

@Shawn6 as previously mentioned use the link in the message to contact public. Click on it and it will open. Type your request and press send.

[Shawn6]

I am getting the same message for 2 different accounts.  How do I resolve this?  Thanks.

[hTideGnow]

HI @madalien if you already paid on March 4, you are locked in to the Canada-US plan, ask support agent to check and push them  if they say no

,  please submit a ticket with CS Agent by  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437