Lost my sim, can’t deactivate my sim

[Kay2024]

Hi 

I lost my sim at home couple of months ago and I am unable to log in to my public mobile self serve account due to the new account log in thing. I try to sign in but it would send the code to my public mobile number which I don’t have access to. 
i am paying $$ each month for nothing and I would really like to find a way to deactivate my sim. 
any leads please ? 
thank you 

[Handy1]

@Kay2024  Sure use this direct link to support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Kay2024]

Thanks a bunch. I have done as suggested. Can you please guide me how do I contact support to have my credit card removed?

[Handy1]

@Kay2024  Do you want to keep the plan and account ? If so get a new SIM card from Telus Koodo store . Can also get from Amazon $4.99 and sim card swap the number in profile page 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

but if you just want to cancel the services you can report lost /stolen in profile page also 

Report lost phone

And then turn off auto subscribe 

Turn auto subscribe off/on

You can also ask support to remove the credit card in file right away too 

[HALIMACS]

That covers it, @Kay2024 

Glad it worked for you!  

🙂

[Kay2024]

Hi 

so…. Surprisingly, after I posted the message here, I tried to log into my account again and guess what, IT WORKED 😄 

it directed me to my account without asking for any code or anything else. I have done the following, please let me know if there is anything else that needs to be done. 
1. removed subscription 

2. reported lost/stolen and paused the service. 

thank you 

[HALIMACS]

There's another option, @Kay2024 

On the sign-in page, click "Didn't get the code?', then you should see an option to have the code sent to your registered e-mail address.

Give that a try.  🙂

Once you are in to the self-serve account, go to your Subscription tab and turn off the subscription status so your payment card will no longer be charged each renewal.

[Handy1]

@Kay2024  Please submit ticket with support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437