@MistyJade what was the exact error message?
there are different PUK. could be a SIM card PUK if you have been using SIM PIN. Or could be a device PUK if the phone has never been used on PM network.
Depends on the error, you will need to ask the PUK from difference sources
If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)
