Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Will my spouse have any issue porting an out of province number from Fido? He has an Alberta number that he kept when we moved from New Brunswick.
How clever!If you try to submit a ticket you will receive Error codeXXX. Just because there is no such a thing. No one will answer any way.
Recently deleted esim , trying to to activate it on a different phone. Please PM, if you are going to offer something like esim make it the way how supposed to be. With QR code. All the phones working with esim want QR code. Now I have plan with PM a...
I’ve just upgraded to 4G from 3G yesterday. APN for 3G Cellular data was ISB.MB.com and remained the same APN ISB. Should I change it to SB.MB.com?What’s the difference between cellular data and internet tethering? The APN for internet tethering rema...
I paid for the US talk/text/data and it hasn’t been applied. I need it for work now. This has happened the last couple of times. Please fix and add it to my plan. Thanks.
Hi there,I would like to start my new plan early. I have changed plans and am set to restart on June 15th, but would like to start it now. I have already paid. Please help
is signal usually poor compared to other service providers?
Who owns public mobile i am with rogers right now and I'm wondering if the service will be the same.
Just activated new account and ported fido phone number to PM , however after everything was done on the app , apple iphone showed ESIM activation failed , and im unable to reattempt as i need a qr code of some sort . No service on phone .NEED HELP A...
I’ve been trying to add a payment voucher and it keeps saying sorry we are unable to process at this time please try again later
So I just opened an account for my momAnd decided to charge my credit card and use my billing address, which the same for my personal public mobile account and now I am getting to the following message - “we’ve noticed you have an active public mobil...
Can someone email me back about why I cannot pay my bill
As the title says, is there an option to opt out of Eversafe? I just deleted a bit of a rant. Suffice it to say, I'd really rather not use it. Not looking for help... just is it possible to opt out.
I have a lot of dropped calls and often poor signal. In different locations. So much so that I'm considering moving to a different cell phone provider. Can this be resolved? Any suggestions?
My friend just made an account in Public Mobile. But everytime he logs in, the page just loops back into the sign up page.I tried his account in my computer, with all extensions blocked and I experience the same thing. But I can login to my account f...
Hello,I have been with you over a year now and I am suppose to get 1 dollar off my bill. I reported this a few months ago, and was told that it takes a month to kick in, but yet I am still being charge the same amount. You even sent me a reminder t...
Hello ! I currently have the $15 plan and am hoping to get the same ( or lower ) if still available with our own device. If this offer is still available for NS, can I please have the link as the lowest plan I see is $39 per month. Also, I presume I...
I transferred my number over 3 weeks ago. I can send texts or call out but I can not receive texts or calls. I have tried turning off the phone and reinstalling sim cardi am not able to send a ticket to support. Driving me crazy
I want to get billing statements to prove a change of my address in 2021 for empty home tax audit. After two months, Public Mobile sent me a billing invoice that I cannot use to prove my change of address for that year. The invoice is dated May 3...
I’m getting my mom a public mobile plan. How come I can’t find the $15 3G 100 mins per month plan?
With this new public points system, will my current rewards be cancelled or with I still have my rewards. If anyone could help it’d be appreciated
My koodo number is() . I want this number for my new puclic mobile number which is my new line ()
Why is that I have to keep signing in to my mobile app. It's not a web site it's an app, I should be able to go directly to my account whe
Hello,I just signed up today and despite the map saying there should be 5G coverage where I am, I only have SOS coverage. This is not going to work, obviously. I foolishly signed up for 3 months, too, based on your coverage map. I cannot make phone c...
When I got service this time I didn't realize there was a 5G promotion meaning for $65 25 GB plus 25 GB plus taxes and when I signed up I went for the 4G 30 GB for $55 or was a $50 I forget however I want you to get on the 5G promotion of $65 I was a...
We have been with Public Mobile with the same phone for a year. Now this has popped up saying that “SIM CANNOT be accessed. Phone carrier for your PUK code” and we can not use the phone. I’m having troubles submitting a ticket.
I was getting 4 + 2 points every month prior (new activation Apr 2023) until the most month and wondering why the rewards values are lower now? The original promo included extra rewards for a certain period of time.
I ordered a SIM card online and paid for a phone plan for a young teenager who can not afford to pay by himself and the SIM cost $5.65 but when I received my credit card bill there was another $5.60 charged to my credit card. The e-bill I received r...
For some reason my phone used an extreme amount of data today while I wasn’t even on it with no apps on in the background, it seems I have used over 10gbs of data and I haven’t been using my phone today and I’m unsure if this is a system error, wonde...
