Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to update an expired payment card. The support article says to look for the "Payment Methods" tab in either the browser or the mobile app. This tab does not exist. If I am simply not seeing it, could someone show me with a screen shot and a ci...
I can’t create an account. Logging in does not work and keeps saying my username/pw is wrong. Reset over 20 times.
I am severely tech challenged and I don’t understand tech language. I will be in the US traveling. Need calling and data. Planned to get the US roaming add on, but after everything I’ve read, I’m terrified it won’t work. Any suggestions to set up be...
Hey guys. One of the members here gave me an idea. Thanks @NDesai !! These offers seem to be targeted but not sure how or why or what criteria. So let's try to figure it out.If you wouldn't mind, share your offer, what plan your on and your location....
If I change my subscription, do I continue to receive my rewards applied against the plan?
My entire family receives promotional text messages except me. I contact CS_Agent and they keep saying that I'll receive them. I want the promotional $25 5gb plan that's available to $15 base plan folks.
My phone was stolen 6 days ago. I was told to get a new phone and a new SIM card. Which I did. I came back to login and activate on my account. I mistyped my password and my account has been locked since. I waited more than 3 hours to try again, and ...
I need my SIM card (eSIM did not work) associated/linked to my account please.Thank you
Hey I was curious if anyone knows if there is a way to use a friend's referral code if I'm already a customer and vice versa.I'd love to send my friend a referral code to collect rewards but they already are a customer to PM.
@CS_Agent Hello,I need help, I deleted my Esim after it failed to activate thinking I could reinstall.
I was charged 3 times on my card! Help me. I m just going in circles
Is there a Community App where we can sign onto the community portal and ask/answer questions?
My wife and I purchased PM SIM cards today and have them in hand. Is there any advantage in waiting to the beginning of September to port our numbers over, or can we do it today or tomorrow?
I am trying to access an account, but I no longer can.I successfully logged in this morning, but at a later attempt, I was advised the password was incorrect, and the reset it not send codes the the email or phone number. I get the same behaviour usi...
I cannot send or receive calls on my cell phone. Public mobile account paid up to date(auto). Another odd thing happening: when my partner tried to call me it says you don't have US plan to make calls to USA! We are local calls only. This is weird. ...
HI,I tried to submit a ticket but everytime I click on the button “submit a ticket”. It keeps coming up as PAGE 404/ NOT FOUND. How can I contact an agent?
I want to close my account. I know longer need my phone.
I attempted to register for Public Mobile and initiate a phone number transfer. However, I made an error while entering my phone number by mistyping one digit. Now, when I try to access my account, it says that it will send a code to my EverSafe ID, ...
Am finding hotspot service unreliable. I use my PM plan as a hotspot in a hospital setting, however find that the hotspot disconnects 1-2 times daily, and to re-establish connection through to the host phone, I must turn the hotspot on and off. All c...
Hi,I received an offer by text that I would like to accept, but I am wondering if I will keep my rewards from referring friends and other rewards. Anybody know the answer?
Cannot place calls. Message says I am out of minutes?
If I change plans would my rewards follow my new plan? (I.e. Loyalty, refer a friend, etc.)
Hello! I plan to purchase the US roaming package. I can't find anything about the cost to make calls to Canada while in the USA. Hoping somebody has experience with this.
Hi,I signed up for Public Mobile in July 2023 - I switched from Koodo. I need to requisition records of all incoming/outgoing text messages (including the contents of the message) and all incoming/outgoing call logs since I registered.Could someone e...
I ordered a SIM but want to activate e-sim. Seems I should be able to do this and not have to purchase another subscription considering I paid over $70 for the one connected to the SIM that has yet to arrive. Is this possible? Can I activate my subsc...
It's already been 15 days and I haven't received the SIM card I ordered.Order 347884 I want to receive it as soon as possible.
Hi, I want to change my subscription from $15 plan with 100minutes/250MG to $45 with 40G 5G and unlimited text and talk. When I went to check out, it didn’t deduct my $5 rewards and it looks like I have to pay the full price. Is that correct?
I purchased a SIM on 25 Aug and rec'd an email saying 'Thank you for your purchase' but there was no order number and I haven't heard if it was sent yet. Please help! I have a job starting Friday and need the SIM for this. I'm over 2 hrs away from an...
I successfully registered an account, but after a while, it always shows my email address and password do not match and I can't log in (but I AM SURE it's correct). Furthermore, when I clicked resetting password, it showed that my email address was i...
I want that back to school promotion but it's only for new activations? What's to stop me from switching carriers?Seriously considering it because the same thing is offered on other ones! Why wouldn't you let your loyal customers get the promotions? ...
