Community

Resolved! I need to change my add on PLEASE

HIIm going to the us tomorrow early in the morning and i just wanted to buy a 1g data roaming add on for US but made a mistake and purchased a 1 GB Canada Data instead.Would it be possibe to change it pllllease?i really appreciate your immediate help...

Resolved! Public Points Rewards not earned for payments from Available Funds Balance

Hi, I topped up my account with a voucher after the initial payment by credit card during the activation. So the 2nd 30-day plan payment was made out the available funds balance. Noticed that on the rewards side, only the initial payment earned rewar...

Resolved! Making the switch 🥶

I was about to switch my plan from $40 plan at 3G speed to $40 4G speed but…I do not want to switch to the new points system. Why does the new plan state “3 times the points back” if I’m not agreeing to change to the new point system?Now I have cold ...

Resolved! Account Deactivated

How do I get my number back? My 90 day notice was apparently yesterday 

Resolved! Considering switching to a 4G plan

I’ve read some posts regarding the switch from a 3G to 4G plan. I don’t stream much video. Will there be any other noticeable difference?  How about browsing speed?Any tech advice would be appreciated. Thank you everyone

Resolved! Existing customer eligibility - Public Mobile flash sale and new 4G speed plans

Hi everyone, I've been a longtime Public Mobile customer and am currently on the $35/mo 3G plan. I noticed that there are new 4G plans available, and was thinking of upgrading to the $40/mo 4G plan. However.....I also have existing monthly rewards fo...

Resolved! Can't receive text

I recently switched he'd from prepaid bell to public mobile.  Now I cannot receive text or calls from my parents who are with bell and they do not recieve any text from me

Resolved! Travel to US

I have a $25 3G plan. Do I need to get a new plan for travel in the US where 3G is not available??? I have a Pixel 3xl phone. Do I need a new SIM card? How does the switch over from 3G to 4G happen???

Resolved! International Minutes Don't Work

I am trying to call a US number from Canada. I have over 150 international long-distance talk minutes listed in my account. But I get a message that says "sorry you do not have enough minutes to complete this call"). Can anyone help??

Resolved! Transfer phone# from Fido

Did not get phone to work, Fido did not transfer my # 514-xxxxxxxxxxxxxxShould I call them or will you get the # To be transfered.

Resolved! can't log in my account

my sim card doesn't work, can't receive or make a call. try to log in the account to find out more but can't log in, tried to reset password, but still can't log in, please help try the sim card on another phone, still not working 

Resolved! I have problem to dial in /out and got ticket 259352-842 no body contact me, kindly help!

Resolved! Unable to change my address from Vancouver to Burnaby BC

Any reason why it keeps saying "invalid city" when I try to change my address to Burnaby BC? If I can't update my address the next payment is going to be refused by my bank.

Resolved! If switched to the new 4G plan, will the $2 auto pay discount get effected?

I'm on an old rewards system, if switched to the new 4G plan, will the $2 auto pay discount get effected?

Resolved! Refunds

Hello I transferred my services from public to Rogers just today…..however my monthly payment was charged today also…..will I get this monthly payment credited back to me

Resolved! Account number

I have 4 phone numbers and I need the account numbers to each one how can I get this information