Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
i ported out from my telus plan to publicmobile, but nothing has worked as of yet.it gives me sim1 not provisioned, can't make calls, or have any data.I got the you're all set email at 8:30pm
I am coming from Koodo and have been frustrated trying to change to public mobile and transferring my number over. First my subscription activation failed, so I had an agent help activate my account. Now I am supposed to be able to acquire the e-sim,...
I highly recommend Public Mobile can do it and make an announcement in the community forum and social media. For the people that signed up $34 20GB 5 Speed plan a few days early before Black Friday, those subscribers can automatically upgraded to $3...
so I heard that PM works differently as it's like prepaid provider.I want to switch back to other provider, will PM refund me back partially if I switch over between billing cycle?
Either never loads, or partially loads or when I get lucky, fully loads. Then you try to add and add-on and says you there is no valid payment - even though it charges my CC on a regular basis. So I add my card info again and it saves it but the shop...
I switched to public mobile yesterday and it was working. However today, I only see SOS. I tried all the trouble shooting instructions on the website and nothing is working. I also tried to create a ticket multiple but the website won’t load. Anothe...
I'm in the process of setting up my new account. I am trying to port my number from my Telus prepaid account. But I'm stuck on step 6. It says "Subscription not activated" whenever I log into the app. I have a physical Public sim card which I haven't...
I was attempting to activate service and was charged the subscription fee. The activation process on the app failed, and the number porting failed, but now I can't transfer my number in the app and the previous service is cancelled and no eSIM was pr...
Hello PM Community,I am a legacy PM user and am having difficulty logging to PM self serve portal. I am able to log in with my credentials, but then it gets stuck on "checking session" and loads forever without resolving. Would appreciate any help!T...
Nov 6 I bought the $30 U.S. roaming plan for talk, text and data. Before leaving Canada I upgraded from 3G to 4 G. Roaming Text and data were fine but any calls would immediately drop. I tried calling local numbers I tried numbers back in Canada, I...
@CS_Agent Hi! I just joined the public mobile today but I found that my cell phone number suddenly changed.I need to use the same phone number before.Can I get the help from CS team? Thanks.
It has been over 4 hours. Still can't login. A few times I've been able to get started logging in, but eventually it give some error message and dies, and I have to start over again. Same thing I guess I said three hours ago, but I assume they will l...
When will the 34/40G black Friday offer event last?If I can't buy it today, will I still have this offer tomorrow?The site is completely shut down!Thanks!
I'm trying to make a payment, but when I login, entering my correct username and password, and providing the correct 2FA code, it then lags on the next screen with the spinning thing, sometimes saying "Checking Session", finally ending with a black s...
In the transfering number processing, the previous service provider CTExcel is not on the list. And CTExcel only provided the PIN for transfering instead of account number. I tried to contact the CS_agent by private message, but no one responded my...
I cannot get into my account to upgrade my plan. I get into the first page where It says Welcome with my name. But when i try to add a plan it asks me to register. I have been with public mobile for a few years.
Ordered 10 days ago for $34/20G but never received a sim card. It may take another week or so. Now how do I change the plan to today's black Friday Plan. Can I order another subscription and get refund for the order I made 10 days ago?
