My phone was changed without my approval

[saif_khusro007]

To whom it may concern 

My old phone xxxxxxxxxxxxxxxx was ported from my old chart 

Few dats later you guys changed my phone number without my approval 

The only problem i think was the account with chart with my old no xxxxxxxxxxx was in my wife's name Rukhsana but i was the owner of that account and authorized user

All in all i need my old phone number xxxxxxxxxxxxxxxxx back as i do all my work stuff 

I need your help to get my phone number back xxxxxxxxxxxxxxxxxx 

Awaiting positive response 

Kind regards 

Saif

[HALIMACS]

@saif_khusro007 

It sounds to me that when someone requested porting of a number from the other provider, they may have used the incorrect account number,  thus the incorrect number was ported.

It may be difficult to get the old number back and may depend on which major mobile provider the number was originally assigned from.

[Yummy]

You are talking to customers like yourself, not PM staff.

To contact PM agent:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[walker1]

@saif_khusro007 

Your best course of action now is to reach out to a Customer Support Agent and have them look into your account and see what exactly happened to your phone number change.

You'll have to use the Chatbot Simon to get a service ticket started first.

[softech]

@saif_khusro007 you can try to open ticket with PM support and see if they can asign the number back to you. Possible, just explain the situation

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@saif_khusro007 @Remove your personal info from this public forum and get Help with a agent right away 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work