Network not available

[HeidiAstin]

Hi all, I have 🚫 in my top right hand of my screen. I can not receive calls and my network settings say they are not available, mobile state disconnected? I have not changed my plan? Toggled flight mode on and off. Restarted phone. Talent out Sim card. Nothing is working. Any suggestions? I have an S20. Thanks 

[HeidiAstin]

What does this check?

[hTideGnow]

hi @HeidiAstin can you call 1-855-4PUBLIC from another phone and enter your phone number and check?

[HeidiAstin]

No I'm not a new subscriber. Can not make calls 😒 

[HeidiAstin]

No outages. Tried making a call and no network available. 

[hTideGnow]

hi @HeidiAstin Check if any outage in your area

https://www.telus.com/en/ab/outages

and try changing the network mode to 3G and test inbound and outbound calls 

[slusagm]

You are not new activation, right?  so, can you even call out or data works? try your sim card in another phone if you can get one.  Check if your account is active or suspe