@minseo
As a pre-paid provider, they do not provide invoices as a matter of routine.
You can create a type of invoice by taking screenshots of your account's self-serve site payment and plan details pages, as well as your payment card transactions details.
Alternatively, to make a formal request to receive one via e-mail, contact the support agents. Be aware, it'll likely take a couple weeks to receive:
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
