Can’t add funds to my account

[Jerryreid]

My phone was signed up for autopsy this time the pmt didn’t come out so I tried to add the pmt by logging in to my public mobile account. It has two step verification  but I no longer have the email address listed on the account so the code They send I can’t get. I also tried the 611 number but it ask for a pin which I don’t know. How am

i supposed to add funds to reactive my phone 

[Clarebearjw]

Not sure how that works. Just go to Walmart and tell them that I want to get a voucher for PM? 

[terrylee74]

my account is on auto but didn’t have the funds but bought a voucher tried using *611 and it just keeps disconnecting my phone call 

[hairbag1]

Dial 611 to familiarize yourself. You should hear details of your Suspended Account. Then you can add the vouchers.

[Jerryreid]

I can do that but how do I buy my plan? 

[dabr]

@Jerryreid   You can add vouchers to the account via 611 without a PIN, except for the 12 digit voucher PIN, of course.

[popping · Accepted solution]

@Jerryreid 

Check your SMS messages for PM sent you after your activation.  It contains your PIN#.  PM sent you 2 SMS messages.  The first one is the PM server generated PIN# just in case your did not provide a PIN#.  The second SMS message is the one which you provided during the activation.  If you received 2 SMS message, use the PIN# in the second SMS message.

If you had deleted the PM SMS messages, create a support ticket to get CS Agent help to change PIN# or login 2FA etc by using the Chatbot(SIMon) link at the bottom of this page.

[hairbag1]

Get payment vouchers at Shell or Walmart, then dial 611 to add them to your account.