Can access my account

[vram1344]

hi, my credit card expired, i can't update it and now my service is not working as the renewal time passed.

i tried to get into my account to update the information but this new process to make sure its me won't let me get to my account.  it is sending the code to some email.  i can't tell what email its sending my 6 digit serucity code to.   it should be sending it to this email.

xxxxxxxxxxxxxxxxxxxxxxxx

can you please update the email for me so i can update my credit card info.  i think my account is xxxxxxx.

thanks

[Sam514]

How did you do it?

[hTideGnow]

Hi @vram1344 if you know your 4 digits pin, you  can use *611 to pay 

if not, open ticket with cs agent to reset My Account

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker, tart by typing : Forgot login

[hairbag1]

Top of page, click Get Help / Chat with Simon to start process of CSA assistance.

added...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN · Accepted solution]

@vram1344 

hi you need to  to contact a customer service agent for account email reset or change 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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