Suspended number

[Relaxn]

My number was suspended until I paid it took one voucher and won't take any more

[BKNS27]

@Relaxn 

Why do you think someone is using your name and number?

You SIM in your phone will link to all your info. The person will need your SIM, email and password to access it.

[Relaxn]

And beware someone else is using my old phone number with my name that makes me mad

[Relaxn]

I rebooted the phone last night went to bed got up went to the store got a $10 voucher tried it and cannot process this request go to the community

[hTideGnow]

Hi @Relaxn wait an hour 

also, voucher from some stores,  you might need to wait 24 hours to use

[Relaxn]

I think it was I tried too many times with one voucher number and then it wouldn't take it anymore

[hairbag1]

OK...so log in to your account using incognito mode, clear your cache files. That'll give you an up-to-the-minute view of your account.

[hTideGnow]

Hi @Relaxn it could take a bit of time, 10 to 30 mins for account to reactivate after putting in voucher via *611.  please reboot phone once as well

or if  you have access to my account,  check there

[Relaxn]

I also added a voucher on line and it says voucher accepted but it never added it to the total and before this one voucher worked and the other one didn't and then it came to this point

[Relaxn]

I did it says it can't process that for me right now and go to the community for answers

[hairbag1]

Try dialing 611 to add the vouchers to your account.