Need Real help to be a satisfied customer

[Gstewart65]

I have not been able to access my email to verify it’s me!!  Impossible to get help here!

New Credit Card and public mobile has no way to easily make the changes.

[darlicious]

@Gstewart65 

If your account is suspended and you cannot verify thru email nor make a payment with the card on file then make a payment with a pm voucher via 611 or calling 1 855 4PUBLIC and enter your 10 digit phone number. Once reactivated you can verify thru SMS text and update your payment card info. Then I recommend disabling 2FA on your profile page to avoid this issue in future.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[BKNS27]

@Gstewart65 

PM is all online and self-serve service, as noted by @softech. All you have to do is login your account and confirm the 2FA code by text or email. Try both if one doesn't work but the website is down for maintenance so try again tomorrow.

[softech · Accepted solution]

@Gstewart65   making change to credit card is easy, you just need to login to My Account

So, is your account currently suspended and hence you cannot use SMS to verify ?  

For email verification, you checked your spam box?  did search on "Public Mobile" for your full mailbox?

If still unable to get the verification text in email, please open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

For changing credit card, once you get back into My Account, you can go to Payment page, then Manage Payment Method, then Update Card information and make credit card update there:

https://selfserve.publicmobile.ca/en/account/payment/manage-card