11-01-2022 07:26 AM
I purchased a new plan to be activated upon monthly renewal but it did not activate. Can someone help please?
11-01-2022 08:58 AM
You might be reading obsolete web page.
Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.
11-01-2022 08:53 AM
Message someone on simbot. Someone will get back to you within 24 hours
11-01-2022 07:34 AM
@tigerblade you meant you scheduled a plan change on renewal?
It could be site cache issue. Please use Incognito mode and login to My Account, it should then show you the correct Plan
