New plan not activated

[Y4J259]

I recently signed up for the new $40 15gb at 4g plan to start with new cycle which started today. But when I checked it still has my old plan ($40 5gb at 3g) and has no mention of the new plan. 

How do I get this resolved? I have screenshots of my new plans start date. 

Tia

[MadAtMyPhone]

Hey! I was told that it's possible the plan is active just not showing up on your account. If you ask the chat bot to check your data it should tell you how much data you have used out of your total data. Might take a month or so to show up on the plan page.

[walker1]

@Y4J259 

If you decide to do a speed test to check out your new speed, just remember that the new 4G speeds won't kick in for about 48 hrs. But probably sooner!

That's what happened to me.

You'll definitely see your new plan listed in your account if you login using your browser in incognito or private mode.

[LeePublic]

Also clearing the cookies may help and/or logging in from another browser/private tab should work.

[Metal1967 · Accepted solution]

@Y4J259  Sign in using incognito.. probably a cached page your seeing