Hi, I lost my phone and have tried to log into my primary account to reorder a SIM card for that number. However, when I try to log in to my account it wants to send a confirmation code by text to the SIM card. I get stuck in an endless loop as it won't let me log into the account without the code. It doesn't give an option to get code by e-mail. And then when it asks me to contact support it wants me to log into account, which again is impossible without the code sent to the SIM. HEEEELLLPPPP. I made this parallel account so I could be able to post here and hopefully someone can help solve the problem. People losing phones should not be such an uncommon occurence that Public Mobile doesn't have a solution to help folks.
