2nd phone number

[Stan_57]

I have two phones on my account with two separate plans.  I can only access my primary phone information on the website.  My wife's phone is getting over data usage warnings on her phone but there's not way she's at the limit.

[pleasantly-gone]

hi @Stan_57 , "incognito mode" is a setting for the Chrome web browser which doesn't keep records of website visits. (For the Firefox web browser, it's called "Private browsing".) Using this setting might help you log into your wife's account. Your wife's account should be using a different email address and password to log in than your account.

[Stan_57]

Thanks for your reply but I'm an older subscriber and have no idea what or how incognito mode is.  This is such a pain in the rear end!

[BKNS27]

@Stan_57 

You can’t have 2 numbers on one account…no primary or secondary accounts. Only 1 number (account) per email address. 
You will need to use her email ID and password to access her account.

If she is having issues login to her account then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If you activated her SIM and account first then activated your SIM and account afterwards using the same email address on the account. Her number/account will be replaced with your number/account on the same email. If this is the case, you need to contact a CS_Agent to straighten this out.

[slusagm]

did you try using browser with Incognito mode?

and how much data your wife has on her plan? when was the plan last renewed?

[hTideGnow]

hi @Stan_57 

for accessing your wife account issue, it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage