01-19-2024 12:39 PM
The website and app won't let me update my credit card info... I need help!
Solved! Go to Solution.
4 hours ago
As someone who has been trying (currently) to update my credit card information for a month with no success, yeah, I don't think the issue has been resolved yet.
01-19-2024 12:59 PM
I really appreciate your help and advice.
I'll keep an eye out.
01-19-2024 12:57 PM
Make sure you keep an eye out on your inbox as they'll respond within around 24 hours. You should also get an email if you've subscribed to emails. 🙂
01-19-2024 12:52 PM
Thank you I have messaged.
Let's hope this works
01-19-2024 12:51 PM
This does not work. I've been trying for weeks.
01-19-2024 12:51 PM
There have been issues in updating credit cards. Supposedly resolved in early December.
Here is some additional information on troubleshooting:
01-19-2024 12:50 PM
01-19-2024 12:47 PM
@Leann_alp As @Cheetah24 says best to get help from support . But in the meantime you can buy payment vouchers from shoppers 7-11 shell gas or muskbird.com and load it *611 to resume services right away if in a hurry
01-19-2024 12:43 PM
@Leann_alp: There have been some reports of this recently. Best bet in my opinion is to contact a service agent through direct message at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain the issue.