Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi thereI am a brand new Public Mobile customer. I requested to Transfer my Number via the app. My old provider is Zoomer Wireless (Cityfone). It has been about 90 minutes since I requested the port and I never received an SMS from Zoomer I had my...
I need help activating an account. I want to port my existing Koodo number to the the $25 3G plan and already have a SIM. I do not have a SMART phone so I need someone from Public Mobile to do what is necessary.
Hello, I just purchased the $34 20GB 5g plan for $21 using bill credits. I have a 5g compatible phone but live in an area where i have no 5g service, so i couldn't get data to work and had to pay an extra $28 to revert back to my original 3g plan. I...
My eSIM card was rejected on my new Iphone after i purchased a Public Mobile Subscription. I have no service. I cant call and ask for a new eSIM card. How do I get a new eSIM to try again
Hi Team, I will go outside of Canada for half year. Is there a way I could stop Service and keep my phone number and plan for half a year? Also, I know there is a way for no subscription for 90 days. How much monthly fee do I need to pay if I pause m...
We used 10 points on Nov. 11 to get Unlimited US Talk and Text Bundle for US. trip today . But it is'nt working my Husband call phone home but can't text etc to any one in the US. Not sure if my husband missed a message when he crossed the border f...
Why does this Site make it so hard to directly contact an Agent? I don't know how to do that. As this is a Technical issue and not one for our general PM population.A Text was sent to me on Oct. 11 re: a Funeral of a dear Friend. I not knowing that t...
so recently tried to transfer my current Public mobile number to another Public mobile sim card, one card had the number that I want to keep the other card has all the rewards on it. on the login page under profile it has page for transferring number...
Hello, I just signed up $34 20G 4G plan, the next day your 5G plan for the same price came out, can I switch to the 5G plan now or I have to wait for renewal date? If I can switch it now, since it is the same price, am I paying any additional cost?
It will be nice to have time and date somewhere at the top of page as a proof that one CAN log in even though some claim they cannot.Something like this:
i lost my email account, couldn't access to activate my phone service, (disconnected for a reason i have not clue still, cause my credit is still valid). had to create a new account but had to use a different # to register to even come join this cha...
Hello @CS_Agent in our Community,My phone's service isn't working. I've double-checked that it's not on airplane mode and I'm unsure of the next steps. Thanks for your help,Debbie
I am trying to change my payment method. I can't log in. I have tried resetting my password and still can't log in. I said i forgot my account and you sent an email to the one i was trying to log in with. My wife handles ALL of my computer crap, and ...
I purchased US roaming text and calls 2 days ago and nothing is working. I get an error message that I’m not on the plan. I’ve rebooted and reset my phone. I have a Samsung Galaxy S21 FE 5G. Do I need Volte installed? Last year everything worked afte...
It seems I was double charged November 2n 2023 I am hoping to solve this issue with you instead of the bank because they say it will be bad for you if they just take the money back
Signal quality 4G, Mississauga, Oakville ON are!Hi , From the moment Public mobile started to offer 5G, my signal Strength for 4G deteriorated in the Mississauga, Oakville Ontario area . I am not sure it was duty 5G and 4G share the same frequency or...
Good morning, i am trying to switch from Bell to your company, Bell has cut me off but i only have SOS in the corner, how do i rectify this Thank youJustin
Hi there!I referred my sister and her husband to public mobile. They were paying a lot of money with their previous cell phone provider. I sent them the link and my sister said the link did not work so I gave them my code and apparently Public Mobile...
