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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52638 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60688 Views
  • 186 replies
  • 30 Bravos

Resolved! I'm trying to activate sim

Hello I bought a voucher and a sim card but I cannot use the voucher to activate how do I add funds with my voucher

theryguy by • Great Neighbour / Super Voisin
  • 537 Views
  • 1 replies
  • 0 Bravos

Can't login on new telus page

It's been about a year since I logged into selfserve, I tried logging in today to add call minutes but I can't login using my old credentials, nor can receive an e-mail to reset my password (nothing in inbox after trying several times), and I can't r...

rshafiko by • Great Neighbour / Super Voisin
  • 1365 Views
  • 6 replies
  • 0 Bravos

Cant send Short code text - error 0

I can not send a text message to a 6 digit short code. I keep getting "Can't send with public mobile - error 0" I am using a Samsung S10Premium text message setting is onI have a monthly unlimited call and text plan.

BL89 by • Great Neighbour / Super Voisin
  • 1174 Views
  • 3 replies
  • 0 Bravos

Resolved! Severely overcharged

I tried purchasing a data addon to my account, and it kept saying error so I tried changing my card and trying different things and making sure i had the card right, it kept saying “error” and that it could not complete the purchase. Then the next da...

CaseyL20 by • Great Neighbour / Super Voisin
  • 898 Views
  • 4 replies
  • 0 Bravos

Resolved! PUK

I have been locked out of my sim card and apparently need a puk.I submitted a ticket asking for help about this a few days ago but have not heard back from anyone.What do I do? 

SIM card delivery

The ticket about the SIM card did not arrive over 10 days has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you

eyy2000 by • Good Citizen / Bon Citoyen
  • 750 Views
  • 3 replies
  • 0 Bravos

Cancel suscripción

I want to cancel my monthly payment.  The app is sending over and over to check if its me

canjuraana by • Great Neighbour / Super Voisin
  • 621 Views
  • 3 replies
  • 0 Bravos

Switching to the $40 for 15GB plan with 4G speed.

Can I switch to the $40 for 15GB plan (4G speed) and maintain my $7 per month reward plan discount? If I switch, can I keep my 500 one-time Int'l LD bonus with 500 mins left? If I switch, can I keep my 500 mins $0 Free Holiday Giveaway: 500min INTL L...

capt_caper by • Great Neighbour / Super Voisin
  • 760 Views
  • 3 replies
  • 0 Bravos

Auto Payment Renewal Failed - Account was immediately suspended??

I’ve been a long time Public Mobile customer with auto payments setup from the start. This morning I received a text message from public mobile indicating the renewal payment had failed & my account had been suspended. No warning or anything … I can’...

Saratoga by • Good Citizen / Bon Citoyen
  • 4779 Views
  • 31 replies
  • 0 Bravos

Not getting mms messages from android users

I’m not getting pictures or some messages from android users. I’ve checked my settings and they seem ok. I used to get them, but I don’t anymore. What can the issue be?

marodneyb by • Great Neighbour / Super Voisin
  • 984 Views
  • 5 replies
  • 0 Bravos

unable to dial normal numbers.

When someone dials my phone local it says I am not registered on an american account. I am nowhere near an american tower or making calls to U.S phone numbers?

FastEddie2 by • Great Neighbour / Super Voisin
  • 411 Views
  • 1 replies
  • 0 Bravos

Resolved! Canada wide long distance

I live in Ontario. Travelling to Alberta for a week. Can I use my 500 min. long distance free holiday giveaway or my 500 min. long distance one time bonus when I am there, or do I still have to buy the Canada Wide Minutes add-on for $5? I am a bit co...

zonneBloem13 by • Great Neighbour / Super Voisin
  • 881 Views
  • 4 replies
  • 0 Bravos

Payment

 My phone is suspended because you haven't received payment. But the auto payment is scheduled for today. It won't allow me to make a manual payment.  Please help.  Urgent. 

henderson1 by • Great Neighbour / Super Voisin
  • 493 Views
  • 2 replies
  • 0 Bravos

Sos only. New sim won’t work

Where can I ask help? Because I just help a friend activate his new SIM card and registration is complete and activated, but there is no signal and can’t call, or send txt. I try to put on my phone which I use public mobile as well but it says sos on...

cj08 by • Great Neighbour / Super Voisin
  • 996 Views
  • 2 replies
  • 0 Bravos

Charged my credit card 9 times

I was trying to buy roaming add-on for my visit to the states and my credit card was charged 9 times. How do I get those charges reversed? Terrible…

abeaudoin4700 by • Great Neighbour / Super Voisin
  • 530 Views
  • 2 replies
  • 0 Bravos

help! I am in a never ending cat and mouse game

I am in this endless cat and mouse game with private messaging to "support staff"I ask a question and some time later, get a canned response.  I ask for further clarification or assistance but the person has vanished.   Some time later I get a new re...

Kathryn1965 by • Good Citizen / Bon Citoyen
  • 1586 Views
  • 8 replies
  • 1 Bravos

Resolved! Do plan offers continue until I change my plan?

I’m looking to sign up with Public Mobile. Currently the 15GB per month plan is $40, as opposed to the regular price of $60. If I sign up at the reduced price, do I get to keep that price until I change my plan? Or will the price just jump back up to...

Domino205 by • Great Neighbour / Super Voisin
  • 906 Views
  • 4 replies
  • 0 Bravos

SIM card delivery

I have ordered a SIM card on April 25 but still not received yet. How can I know what is happening. Thank you

eyy2000 by • Good Citizen / Bon Citoyen
  • 913 Views
  • 5 replies
  • 0 Bravos

Refer a Friend

Hi Everyone,I finally got my friend to sign up with PM back in mid February. Drink the good Kool Aid! His account is still active as of today and no missed payments or deactivation. However, neither of us have received our Refer A Friend rewards ($10...

KAT_0000 by • Good Citizen / Bon Citoyen
  • 616 Views
  • 2 replies
  • 0 Bravos

Urgent Please release this number

Hi there I on the phone with Telus and they have informed me that this number I want 778-585-xxxx is a public mobile number that is no longer in service.  Can you release this number to me asap. I can then go to Mobile Klinik Professional Smartphone ...

M8trix5 by • Great Neighbour / Super Voisin
  • 682 Views
  • 3 replies
  • 0 Bravos
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