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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cell service

My cell service keeps dropping,can't make calls or send texts,it'd been happening now off and on for awhile

Transfer of Number from Bell to Public mobile

I did not receive sms message from bell to approve transfer. I need an agent to resubmit request to Bell

Can you please enable VOLTe on my plan

Good Morning,Can you please enable VOLTe on my plan please. Thanks,fgkhan

When will my service be reactivated?

I just updated my payment method. When can I expect that my cell service will be reactivated?

I need SIM card with the same phone number since my SIM card crashed.

Hello, I need SIM card with the same phone number since my SIM Card Crashed not working now.Please send me to my address.XxxxxxxxxxxxCanada

Mobile data not working

I have mobile data set to on but I cannot get a connection and I have plenty of data left. Is there another setting I need to set?

Cellular data hasn't been working for all day along

Am I the only one who has an issue with cellular data?Wifi and mobile are working as usual and but the cellular data hasn't been working since in the morning.Is it already known issue? or what I can do to activate it?(Tried to restart my phone and tu...

rewards

Why are my rewards not going towards my bill every month ?

where is my PIN no.?

How do I find my PIN no.?

stolen SIM card

Stolen SIM card, not able to receive SMS to log into account, also the email is old / non functioning. I would like to cancel the old SIM, buy a new SIM card, and keep the same phone number. cheers

Can publicmobile.ca get rid of the misspelt malicious domain name: publicmobile.ca minus the "e"?

I inadvertently omitted the "e" in the domain name publicmobile.ca when I enteredt the url to register my public mobile account.I was dismayed to be redirected to the malicious and probably dangerous website: d3uwtcsdtcsivl.cloudfront.net/ etc..........

Resolved! Agent

Hello ,How can I contact to an agent ?

Resolved! No cell service

My wife and I have been with PM for years. Recently my phone will no longer send or receive phone calls when it shows full reception bars, while my wife is able to make and receive phone calls. I am able to text, which indicates the service is workin...

Resolved! How to reactive voicemail

Hello, I have accidentally disabled my voicemail a few years ago. Now I want it back, please help!

MY new ported number account not functioning, need assistance to port my old number

I have a problem, i removed and installed the Public Mobile Simm on my phone and initiated the port from my previous provider. I waited for a day and I may have missed the text sent by the previous carrier, how do I re-initiate the port? I have put b...

top up

Hello, How do I top up my account

Locked out of my account again

Hey I'm locked out of my account again. I notice when I don't login for a month or two my account info must change on its own or something.... I need help logging into my account again please. Although it aloud me to use my phone number to reset my a...

Incomplete port

Hi I ported my number from rogers to public mobile on April 26. But from the looks of it the number wasn't completely ported and is still active with rogers and partially active with public mobile. Can I get some help ?

Resolved! Iphone 11

I have a friend who has an iphone 11 and she is trying to register it and she is having problems. She seems to think that she can't use an iphone 11 on Public Mobile. Since you can bring your own phone, can you bring an iphone 11?

Resolved! SIM card not working

My phone lost the ability to send or receive calls (call failed message).I swapped my SIM with my wife's and it worked fine---but my sim in my wife's and her phone didn't work.-Don't have to be Sherlock to know the problem. What is the solution?-Wil...

Receiving and replying on SMS while in Dominican Republic

Hey community, Here's the situation:1. I will be in Dominican Republic for a week2. I need an ability to receive SMS from canadian numbers onto my current phone number3. I need an ability to send SMS to canadian numbers4. I have two Android phones an...

Snowbird plan

My plan DATA, voice and text are working intermittently from places to places. Switching networks but when you change city you have to set to something else. In the meantime you missed a lot of communications. MAKE IT WORK PLEASE

Voicemail Being Weird

Today I got a voicemail and when I called to check, it was strange. It picked and there was dead silence for 10 seconds, before it finally started talking. Then after I listened and deleted the message there was another 10 seconds before it came back...

Please send me my 2022 payment record

network connectivity issues

Hi I can't make calls and I can't receive calls.Some time it works and sometimes it doesn't.we have 3 lines with us and facing same issues. Definitely it's not connectivity problems from my phone settings. I went through the forums and tried everythi...

Port number?

Can't purchase ad on

Hello,I have purchased ad ons many, many times for US visits. For some reason right now I cannot. I have more than enough available funds. The system allows me to select the ad on, hit purchase, then a receipt is generated saying purchase complete bu...

SIM card not working x3

This was my final message to public mobility. Super frustrated.Just to be clear….since purchase all three of your SIM cards did not work. You agree that two did not work yet don’t refund poor product . This is a pic with the “working” SIM card. Still...

No incoming calls

I’m so frustrated. Now I’m not getting any incoming calls at all. First, I couldn’t make outgoing calls, that was resolved. I still can’t make International calls to USA, despite, having minutes etc.., and now I’m not getting any incoming calls. Plea...

Resolved! change email on public account

I am trying to change my email address and can not do that in my account.I have just registered with community my old email and can not access my old email.

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