Hello, I need to get a record of the phone that was being used on my account, including IMEI/serial number if possible. How do I request such a record? I recall we used to be able to see what phone is used on the account in the old self-service portal, but I don't see that info listed any longer. I painfully submitted a support request but have not received any acknowledgement or response.
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I don't believe that public mobile portals ever displayed specific device information other than associated SIM card on the account.
Perhaps you're thinking of other providers, such as Koodo, who does display that information. (at least they did for me when I was with them a few years back)
The reason is that my phone was stolen and the insurance company wants me to prove I was actually using the phone. I have the phone box but they are requesting a statement from the mobile phone carrier that shows the phone was being used on my account.
I'm certain I remember that in some place on the PM user portal, it said the model of phone I was using. At least if I had that, I could provide something instead of nothing. But with the new PM interface, I don't even see that option. I have some old account screenshots. Will need to find those files and see if it's on there somewhere.
@borromeo Check Settings -. About on your phone and you have half all those information
If you don't have the phone with you , try the following sites, if you can login, they will have the IMEi and possibly the serial number (but why you need it now?)
Can you provide a bit of details why this information is needed?
You can see the associated SIM# under self-serve, if that helps. Go under your Profile tab on the left and hover your curser over the SIM card details.
Aside from using any Lost/Stolen feature (if that's the issue), Google and Apple and Samsung also have various levels of finding your device as well as locking out devices and placing messaging on the devices lock screen remotely.
Here is what I know. When I was on Telus prepaid and logged into my account it would show the current IMEI number of the device currently assigned to the account. I believe that PM does as well and some how it comes from the SIM card. I know this for sure when on Telus when I switched phones on my Telus account and verified IMEI before and after. But if you are looking for a call log of individual calls listing your number/IMEI, I doubt it. But perhaps they could give you a list of IMEI numbers on your account by date/time..
Is some one allegedly snitching your SIM and using it?
Is your number being spoofed?
No , the My Account never have those information as far as I remember
You lost your phone? you can easily get those from your phone's About screen
Yes, you can submit ticket and try to ask , but PM agent might or might not help. Check your Community inbox for their reply
if you need, message them again