Incoming calls

[Hmc]

Incoming calls go straight to voicemail.

outgoing ok

text ok

[hTideGnow]

@Hmc 

so, you ported?  then it could be porting now completed.  Did you get a text from the old carrier and reply YES?

I will message you PM porting team , you can call them and they can walk you through what to do from here.  Check your Community inbox

[Metal1967]

@Hmc  Check out the second reply from @HALIMACS 

[Hmc]

Yes

[hTideGnow]

HI @Hmc   you have to confirm if you are new to PM and if you requested porting

Just worry the porting was not completed

Even it is completed, let us know what brand and model is your phone.   it could be the reason too

[HALIMACS]

@Hmc 

If you DID JUST PORT here from another provider, did you respond "YES" to the port authorization request whilst leaving your old provider SIM card in your device?

If no, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to leave the old provider SIM card in until you get the text from them, reply YES, then put the Public Mobile SIM card in the device, and you should be good to go.   You may need to reboot your device to get things going.

[HALIMACS]

@Hmc 

If you DIDN'T just port here, try these fixes:

• ensure airplane mode is not enabled

• ensure do not disturb is not enabled

• ensure the number calling you is not on a blocked senders list

• disable any call-forwarding features/settings

• turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

• remove and reinsert your SIM card

• reset network connections

[Metal1967]

@Hmc  Did you just port into PM?