Remove the Credit Card

[mliulian]

HI,

I don't want subscription anymore, how can I remove my credit card?

Thank you a lot!

[Handy1]

@XxSimranjeetxX  Yes with PM if you port your number out to another provider successfully your account will be closed automatically 

[XxSimranjeetxX]

I transferred from Fido to PM. Fido customer care told me that they will keep my account as it is until I decided to transfer back to Fido in future. Does PM have different policies if you port your number to different service provider because it is prepaid instead of postpaid?

[statusquo]

It really shouldn't be necessary that we have to contact support reps to remove our credit cards from our accounts.  Why Public has not corrected this by now I don't understand or why any company would be permitted to do this.

[Handy1]

@mliulian  If you want to keep your phone number you just need to port the number out and it will automatically close your account also 

[hairbag1]

@mliulian 

just disable Subscribed and your account will not renew...then in 90 days it'll be deactivated. Once you port out, your account will also deactivate.

added pic

[Chalupa_Batman]

Hello @mliulian 

You have to reach out to a CS Agent to remove the card.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437