This has happened to me as well on 2 new accounts I opened, as others have indicated you’ll need to open a ticket with Public Mobile and work through that piece, they’ll then open an investigation and provide you with a number. In both instances I was told it would take a minimum of 15 days. Be prepared to follow up with a new ticket I was informed they would not be reaching out once the investigation is completed, seems bonkers I know!
The agent may recommend you do a charge back, do not do this that is a last resort option with your credit card and would likely result in a suspension of your Public Mobile account.
