Good grief. How many active plans do you have here? How many of them use the same credit card? How many of them renew on the same day? Can you login to the problem account?
If you can't login then call 1-855-4pu-blic and enter the problem phone number. It will give you the renewal date. Then the evening before that date, pause the credit card. Then midday of that date unpause your credit card. That will suspend the account for lack of payment. Then 90 days later it will disappear.
If you can login then you can remove your credit card and again it will suspend and disappear.
Another option is to a chargeback. That will stop the whole thing. But I asked how many accounts use that credit card as doing that would then impact those accounts.
The system doesn't know or care that an account isn't being used. All it cares is that it's being paid. To think we get complaints that autopay doesn't work and here you are.
At least that's how I interpret this story.
