Supervisors

[rohanfrancis2k]

Hi,

I have a similar issue. Waiting to port out of PM. CS Agents keep asking to authenticate and I've provided all info.

How can I contact a supervisor?

Thanks in advance

[Sansan]

You are in a queue to be served by the next person available.  

You just have to keep watching your inbox for their response. 

[hairbag1]

@rohanfrancis2k 

unfortunately, you'll have to work with Customer Support...there are no "supervisors". Use this link and request that your issue be escalated to a senior support person....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

How to check for a response:

1. Click the envelope icon at the top of the Community page.
2. A red dot will appear when you have a new message.
3. You’ll also receive an email notification, but be sure to reply directly in the Private Messages section in the Community (not by replying to the email).

Try restarting your cell periodically to see if it's right. 

[rohanfrancis2k]

Is there a list of supervisors that I could try contacting? Several of my 2FA rely on this number and I need to be responsive at work etc.

[rohanfrancis2k]

Thanks!

The first 2 ports failed because PM reported some technical issues. And now I don't having incoming calls or text on my PM number.

I've also provided all requested info to CS_Agent but no luck.

And I've asked to escalate.

Waiting..

[hTideGnow]

hi @rohanfrancis2k 

is your PM account still active and able to receive text?

did you ask your new carrier to re-request the port?

For PM, you just need to ask them to escalate and help further, there is no other way than work with them via private message