Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I subscribed a 5G plan however I never got 5G speed since. it's LTE with 20~30MB/s only.
Hello Fellow PMobilerscan any let us know if there is coverage on the Big Island of Hawaii?it says No when placing the zip code in.but we did have it although very spotty!I don’t want to pay and then have to beg for a refund :-). Thank you
As you can see in the picture, I cant pay the bill. The plan will end in today, but I cant pay. What should I do?
I entered the incorrect phone number while I was activating my sim card. It now ask me for a six digit code to enter but it is being sent to an incorrect phone number. How can I change this, I cannot get into the account to fix it.
Since I subscribed to public mobile from about a month ago, I was not able to send and download mms messages. Before I moved here, it was all fine with other carriers. I checked apn settings and it was correct. I also checked mms setting of my phone ...
I'm looking to buy a Samsung A54 5G model # SM-S546VL. When I search the model # the 'VL' seems to be a Variant locked to a US carrier. The seller says its unlocked and compatible with all Canadian carriers. Just wondering if anyone her
Hello Community, We wanted to give you an update that changing your Subscription and accessing the app will be unavailable during the following maintenance window: January 28 | 1:00 AM EST to 6:00 AM EST or January 27 | 10:00 PM PST to 3:00 AM ...
I overpaid by mistake - the payment went to top up. How can I use the funds for subscription renewalMaceva48
Does anyone have experience flashing the firmware on Samsung s20+ 5G (SM-G986W) to US Firmware?
I need to change the credit card information for my son's account. I forgot the email account registered. I tried to retrieve it using his phone number. It says "Please enter a valid phone number registered to your account".
Hi there,I work at Sunnybrook hospital (ground floor), my work phone is with Rogers and works perfectly fine in my office but my personal phone with PM doesn't get any voice calls. When someone calls me, it doesn't even ring my phone, the caller is ...
Hello Community,I am still on a 3G plan ( from way back), and want to upgrade to a new plan. Will I be able to keep all my rewards, free data etc.?thanks in advance
after only paying a dollar more a month for more data, realize that was a poor choice. I now get maybe 6mb/s download when I was getting around 50mb/s before. Upload went from 10, to 19. Oooooo. Says "up to 250mbps". Haven't seen over 6 yet.
I've purchased sims tonight for my android and my daughter's iPhone 14. We both followed the same steps and my android worked immediately but my daughter's iPhone does not work. Any help appreciated
Hiya, I set up my account last night have spend most of today trying to activate my eSIM, I though it was Becasue my connection was poor, so I waited until today and was out of the house to try…it didn’t work. Scanning the QR code didn’t work either....
thought I cancelled subscription then it says payment card was unsuccesful. I want to reactivate but I cant get logged in to my account I forgot email. I think this email maybe it. I reset my password but when I login it just goes to restart activati...
Can this device be manually provisioned for 4G VoLTE?
Hello, I changed my package on December 31st (35 Canadian dollars a month, 75G traffic, US, Canada and Mexico). At that time, it was displayed as Upcoming Subscription (Active Jan 24, 2025). But when I checked the package today, it was still the old ...
FaceTime and text messaging using public number not ported number
I am from Canada in the US and my phone plan includes phoning and texting in Canada, the US and Mexico but it says I have to pay a roaming fee.
Hello, I ordered a new SIM card in 7 January 2025 and got a purchase confirmation. I still haven’t received the SIM card by mail. What should I do?
If I am in Mexico, and I call another Canadian in mexico (and that person has a canadian number), is that considered a mexico to mexico call, or a mexico to canada call? Thanks
For Potential New Clients - BE AWARE, you cannot active the SIM Card without a GOOGLE or APPLE Account!!!It is Very Deceptive for Public Mobile to NOT inform potential Clients of this Before having to waste hours going thru the set-up process only to...
For a few months now, the phone app never logs in. I click log in and abosultely nothing happens. No error message, i don't go to my account... I just stay on the login page. Not issue login in via computer, but it doesn't work with the app. I made ...
I’m unable to activate my eSIM. I get a message that my phone is not eSIM compatible. I already purchased a physical SIM card and had it inserted. Still unable to activate my subscription.
Hi,I'm transferring number from Telus to public mobile. I created an account and payments are done. I'm now activating the sim card using mobile app and stuck at step 6 while transferring the number. It's displaying the error message "subscription no...
Hi, I’m unable to make a payment for my son in his account. When I click on make payment, it won’t allow me to! He’s hiking and has no service. Is there any way I can make payment when I call 611 from my phone
I tried to change my payment option. I changed the card # etc. and they prescribed me again? What dod I do now?
