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Cancel my order

I have ordered for a new SIM card. It seems the delivery will take three weeks. So I would like to cancel it. We never know either you or me ever live for three weeks. Cancel it sir

Sohamasmi by Great Neighbour / Super Voisin
  • 117 Views
  • 7 replies
  • 0 Bravos

calls

I cant receive or make calls. I have reset my phone, checked airplane mode and all possible ways but still I cant receive or make calls

tsibu by Great Neighbour / Super Voisin
  • 130 Views
  • 8 replies
  • 0 Bravos

Resolved! Different size SIM card

Present phone takes a micro size SIM card and SD card. What should I do if I wish to switch to a phone that takes nano size SIM and SD cards?

nevawoo by Great Neighbour / Super Voisin
  • 107 Views
  • 4 replies
  • 0 Bravos

Resolved! mod help

can a member from the mod team contact me

cainey by Great Neighbour / Super Voisin
  • 198 Views
  • 10 replies
  • 0 Bravos

adding minutes

when adding minutes onto my account it states that they can not help me at this time is there anyone that can help me with this?

cainey by Great Neighbour / Super Voisin
  • 201 Views
  • 10 replies
  • 0 Bravos

I have ordered for a new sim card.

Madam/sirI have ordered for a new sim card for a new connection. i have not received the card yet. I was told that i will get it within three days.? will i receive it?

Sohamasmi by Great Neighbour / Super Voisin
  • 67 Views
  • 3 replies
  • 0 Bravos

Change plan

Sir I have change my plan last month I was using 25 dollar per month plan I have changed it to 40 dollar per month plan they deducted the amount 45 dollar from my account and today when I checked my account because today is my renewal date and when I...

Farhan7888 by Great Neighbour / Super Voisin
  • 123 Views
  • 6 replies
  • 2 Bravos

HD voice or other high quality audio on 3G in Canada?

Dear humans, here is a question Google cannot help me with:Is there such a thing as HD voice on any of the 3G network in Canada?Or, more generally, is there any 3G network in Canada with codecs providing better voice quality than G.711 or G.729?Thank...

Natsu by Good Citizen / Bon Citoyen
  • 498 Views
  • 30 replies
  • 1 Bravos

Line transfer did not work, what now

Hi, I tried transfering my line from rogers to Public and it seems rogers did not get the confirmation text, now I need public to send another line transfer request. Does anyone know how to get that done?

SC6 by Great Neighbour / Super Voisin
  • 151 Views
  • 4 replies
  • 2 Bravos

Resolved! My SIM card activation

I just activated my Sim card and when I phoned my cell phone from a different phone it went straight to voicemail. I urgently need this fixed please. thanks Keith

Keith1953 by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 2 Bravos

Resolved! adding phone

I want to add a second phone to my plan. What are first steps? Thanks

Hyatt by Great Neighbour / Super Voisin
  • 156 Views
  • 7 replies
  • 0 Bravos

Change of phone SIM not recognised

Hi ! I have had a flip phone for many years. Just changed to an iPhone (8 or 7, not sure).I have the SIM card which is the right size. But when I put the new SIM card in my phone, it doesn't work. What am I supposed to do ? I presently have the cheap...

Mobile data stopped working

My daughter's phone. For many months could not get data to work. Apparently initial setting of APN was a bit off, finally resolved by deleting the APN and re-entering everything again. So she had data for a while (1G prepaid plan). Then suddenly, a f...

wprager by Good Citizen / Bon Citoyen
  • 464 Views
  • 16 replies
  • 0 Bravos

Resolved! New Plan - what about rewards?

Hi there, I joined Public Mobile years ago (maybe 2017?). My current plan is $120 for 90 days. I'm looking at switching into the current $40 for 30 days plan that they're offering (it gives me more value for the same money). When I change my plan do ...

beansprout by Great Neighbour / Super Voisin
  • 229 Views
  • 7 replies
  • 0 Bravos

Resolved! I just want to submit a ticket but I don't have the option to do it

This billing cycle I believe my bill was paid on the 13th and I went to another provider on the 18th How do I get some money back as I only used it for a few days and it won't let me submit a ticket to ask somebody I don't have the option to submit a...

yvetteduff by Great Neighbour / Super Voisin
  • 167 Views
  • 7 replies
  • 0 Bravos

Data plan

Hi,I use $40 plan, I was supposed get 5 gb of data, however, I don't see any history that I have or I used any data grom that 5gb.

msashakil by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

Resolved! Date usage

Why my data usage is deducted from "$0 Free holiday giveaway:1gb add-on" instead of my regular gb that comes with my plan? I did not exceed my gb usage.

mandyy by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 0 Bravos

Stolen Phone

Hello there. To whom it may concern, I had my phone stolen a day or two after adding a top up. And after being unable to unfortunately recover the device, I was wondering if I could possibly get a refund on the top up amount please?

IllesSabi by Great Neighbour / Super Voisin
  • 149 Views
  • 8 replies
  • 0 Bravos

Resolved! Traveling from Ontario to BC for a few months

Hi all, My father died, so I'll be travelling from Ontario to BC in a month from now. I just have a basic plan, and I wanted to know if my text messages will still work in BC? (My remote work uses my phone number for 2-factor authentication by text) ...

spectacles by Great Neighbour / Super Voisin
  • 272 Views
  • 5 replies
  • 0 Bravos

Resolved! account configuration

Can my account be configured online or do I need to go to a store to activate a plan?

Sally4 by Great Neighbour / Super Voisin
  • 115 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't connect to network

Hi have just transferred from Telus and since then my phone says unable to connect to network (even when I manually select it - I can see the network!). I thought maybe I messed up the new sim card so I bought a new one but I have the same problem. M...

Problem with data

I have some data that requires me to turn on my cell data in order to use it. Over the month or more I cannot use any data unless my phone is connected to wifi. Can you help? I have restarted my phone and turned data off and one. Thank you,Angela Peh

AngelaPeh by Great Neighbour / Super Voisin
  • 125 Views
  • 7 replies
  • 0 Bravos

Resolved! Damaged SIM card and phone

Hi all. My wife's phone fell into the fire pit. No more phone or sim card. Plus she changed her email address and I can't activate the new sim card because of two tier security. Help?

abstewart99 by Great Neighbour / Super Voisin
  • 141 Views
  • 4 replies
  • 0 Bravos

Resolved! 2 phones under same account

Am I able to have 2 separate phones under the same account? Or do I have to have separate accounts for separate phones?

Mheins by Great Neighbour / Super Voisin
  • 234 Views
  • 5 replies
  • 0 Bravos

Resolved! Slow to Login to Self Serve Account

I've found that trying to login to my Self Serve Account tends to be quite slow (it can take a few minutes). Is this normal for Public Mobile or is there some setting or something I need to configure in order to speed things up a bit?

Bookworm88 by Good Citizen / Bon Citoyen
  • 269 Views
  • 9 replies
  • 1 Bravos