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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Ticket?

What is a ticket when I asked to submit one in?

Resolved! Esim activation issues

@CS_Agent trying to activate new account. Esim isn't working, I have a physical sim I want to use but can't restart process and since I am porting over my number I can't get into my account as eversafe keeps sending codes to my number that is in limb...

Resolved! Why can't i send/receive a message from my phone number

I am having issues with receiving and sending text messages and phone calls after activating my new esim. The data is working but the service is not. When I checked the esim settings it seems correct. Any advice on this? I can't even login into the p...

Add-ons

I've purchased an Add-on (several times now) from available funds added Dec 28 but it does not appear on my account.

Resolved! Ticket Status

I submited a ticket yesterday and haven't heard back yet. It said I would likely hear back within 30 minutes, but could be longer depending on how busy they are. I know this time or year can be busy, and I don't mind the wait, but is there a way to m...

Not receiving texts or phone calls

I just ported my phone number over from virgin. I can make phone calls and texts but not receiving calls or text.

Resolved! Automatic top up

I was charged for something called “automatic top up” but I’m so confused what that is because I never made that purchase

Closed account

I just recently closed my account and have no access to my account anymore. I need a copy of my last invoice, just made a payment on December 25. From what I could gather should be able to access to my account for that. Would an agent please con...

Porting Time Frame

I ported out yesterday around 2:40pm and follow with the app that shows porting completed. My calling didn't work but at least the data did but the data stopped working an hour afterwards. It has been 21hrs now and it is still yet to be resolved with...

Resolved! Question about changing my plan (upgrade) and this particular plan show no Voicemail

Hello, I was just hoping someone from the community could clarify before I subscribe to a new plan today. my current plan is the $35/month megabyte (Canada-US) plan but I see the available changes are a 75 MB international plan, but does not even men...

Porting number

My existing SK based Telus phone number won't port to my new PM subscription. Error message keeps coming up as the number being invalid.

Resolved! Sale ending

If I start a subscription on the final day of a sale is it OK to finish the setup at a later time and still get the sale price? I am waiting for a sim to arrive and want to port my number from another carrier.

Porting taking long time

I switched to PM two days ago from Sasktel. Everything went smooth. Took about an hour to get my number in my eSIM. I decided to switch my wife over as well. I did it yesterday afternoon. The number has still not moved over. But she is still able to ...

Really need help figuring this out

I'm trying to set up my mom's public mobile sim card and I downloaded the app and it won't let me click login, and the one time I got to the end it said that the sim that was in the phone was not public mobile but it was, then it kept saying the numb...

Subscriptions

I have 3 public mobile accounts. I just changed my plan on my phone and I wanted to change the plans I have for the kids to the same one but it’s not listed when I look on the app on their phones. Here’s what I have mine changed to.

New account phone no not active

Phone shows public mobile as the service but no phone no. If I try to log on to my account from a PC, I get message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access" It then tells me it sends a text t...

Subsribing before recieving sim

I have a friend that wants to take advantage of boxing week sale plan. Sim is in the mail. Can my frind subscribe with out the sim and complete activation later?

Physics sim not working after using eSIM in asia

After I came back home from Asia, I deleted my eSIM cards and my physical SIM card does not work. Do I need to reactivate my old SIM card?

Physical sim to eSIM

Hello, I just recently bought a new phone and there isn’t a sim tray, so I was wondering if it’s possible to buy an e sim with the same phone number I currently have?

Resolved! With US-Canada plans, is calling from USA to Canada included in plan?

With US-Canada plans, is calling from USA to USA and USA to Canada included in plan?

OTP

When setting up ever safe: OTP sends to my email but then doesn’t send to my cell number to complete the process. I’ve turned my phone on and off and took out the SIM card and reinserted while off. Still is not sending to my number.

Resolved! Us roaming

How do I renew a US roaming bundle

Having trouble Activating plan with Voucher

HelloLooking to activate plan using voucher (Don't have Credit Card) but am stuck at the activation page. There doesn't seem to be an option on Step 2 of the activation page. Can someone point me in the right direction?

Can't access account I recently created to select my phone number - PLEASE HELP!

Yesterday I created a new account for my son with his email adress and I paid for the first month of service. I got disconnected before I was able to complete the process and select the phone number for the new account.Now, when trying to access the ...

Resolved! Inquiry Regarding Plan Change

Subject: Inquiry Regarding Plan Chang Hi, I am a Public Mobile customer with two lines under my account, and I am very interested in your new plan that offers 75GB of data in Canada, the United States, and Mexico, along with 1000 long-distance minute...

Long distance calling

Is Belgium included in the long distance call package? I cannot see it on the list online

Resolved! Subscription

When my new activation processed it was not the right package. I wanted the 29 dollar 20gb boxing day sale subscription.I ended up with a package I was thinking about a year ago and didn't pull the trigger then. Something got cached somewhere.I still...

$35 for 75 GB plan - can I get this?

Will this work to get the $35 75GB plan?Currently on the $40 plan.My renewal date is Dec 31.Can I do a plan renewal change to the $30 plan. Therefore tomorrow I will be on the $30 plan and should be able to see the $35 plan as a possible choice to ch...

Number failed to port

New activation, pm msged there was a problem with porting numberIs there a number I can reach out thanks

Error while transfering phone number from Koodo mobile

Hi, While trying to transfert my phone number from koodo mobile, I am stuck with an error message saying.« Abonnement non activé » Up problème est survenu pendant l’activation de votre abonnement….If I try to click get support it does not work.How c...

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