Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi community,I recently switched from Fido to Public Mobile (BYOD). I am using an international version of the Nokia 7.2 and I am located in Winnipeg.I am experiencing a major issue with voice calls:4G/LTE Data works perfectly with great speeds.I can...
My plan includes unlimited Canada wide minutes. Trying to make a call this morning only to be told I'm out of minutes and need to purchase more. Thank you
I have 3 phones with Public and 2 can call 1 888 numbers but mine cant. I have tried a few and they all dont connect. I think it may be blocked on my line in the backend. Can you please address this. Thanks.
My iPhone 10XR was working perfectly. THEN ... Switched my subscription to add Mexico coverage for an upcoming trip. Since returning I can make calls and send texts - BUT can't access my email or even log into Public Mobile. Apple's Find My Phone nev...
I recently tried to switch my mom over to Public Mobile but had a persistent message on the phone that it was unable to activate the esim. I toggle network settings to Public mobile, tried resetting network settings and scanned the qr code multiple ...
Hi there, I’m trying to connect my VPN to PM’s cellular data but it has been unsuccessful. I’ve reserved the APN, deleted the VPN app and re-installed, turned the e-sim on and off and nothing seems to work. Has anyone ever had this issue?
A few days ago I checked with chatbot to make certain a specific device brand (Ulefone) and model (RugKing 3 Pro) was compatible. I shared frequencies and other details, including the brand and model. Chatbot told me it would be compatible. So I b...
Hi I have two phones with the same plan of US and Mexico roaming included. When I was in US, one of them was automatically connected to a local network for roaming but the other one was not. What do I need to do to have roaming service? Thanks in ...
I paid for a roaming call and data, for the USbut my phone quit making calls or receiving calls a few days after I got into the stateswhy isn’t it working I can still text,I get the message select home country or roaming country and neither works
Is there a limit to the number of days that the plan can be used in the USA or Mexico. I will be going to the US for 7 months. Can I use it for 7 continuous months, or do I need to use the plan more in Canada?
Hello,I’ve been a long-time Public Mobile customer. Recently, while reviewing my payment history, I noticed that I’m still being charged a 7% provincial tax. I moved from British Columbia to Alberta about four years ago, and I have updated my persona...
HI there, I lost my CC recently and my son's account payment failed as a result of the CC being declined. Today I am trying to access his account but it says his number is no longer valid. How can I update the payment? TIA
I purchased a SIM card in April and paid for a plan. just getting around to switching over and the final step is not working. help edited by computergeek541: changed category label (discussion isn't related to Community)
When I try to send text messages my phone displays waiting to connect. Ive have restarted the phone check the setting, turned airplane mode on off. Nothing changes. I can receive messages. The phone won't switch to 5G
I've never used my data outside of Canada and I would like to understand how to use it.I have the Canada-US-Mexico plan which includes 10 GB of data.I'm planning to visit the U.S. in less than a week for 3 weeks.I've heard people mentioning about dat...
Hello, I have been paying monthly subscription for the person left the country and is not using the phone and can't find the email they sight up on but my Visa card is on their file and we cannot cancel it. it is supposed to be charged again today. p...
hi everyone! It's been quite some time since I've logged into the community. But that's good news I suppose because it means I've had no trouble whatsoever lol. checking my profile, I see that I have no history of anything I've ever done here. badges...
Hi, my number port from TELUS to Public Mobile has been stuck since yesterday morning (24+ hours). I approved the TELUS port-out text within the 90-minute window, and TELUS now shows the number as unlinked. However, my Public Mobile service still sho...
This has to do with a different account I have. The email attached is unrecoverable so when I attempt to log in to the Public Mobile account it wants to send me a 6 digit code to that email (which I cannot get access to). What can I do
I'm more interested in the capacity of the 5G network vs LTE. When I'm making a call it's usually important, otherwise I'd text. If my call is less likely to disconnect because of 5G's ability to sustain more users I'm more likely to use it. The qu...
