Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,It's been over 5 years since I was last here, but I cannot seem to figure out how to send picture messages (MMS) ever since the new APN changes Public Mobile implemented. Attached are photos of my phone's current APN settings which allow data a...
Successfully changed my password. Enter 6 digit code emailed to me. Get error message...try again...enter a lop of try again. How can I Speak to an agent....
How can I cancel my subscription and get my money back? My service has not started yet nor ever will based on eSIM not activated. Tried everything according to PM email instructions, account queries, invalid QR….My wife has the same issue as she has...
I set up my account to change my subscription to change to 50GB for 35$ for this cycle but it didn't change over Why?
Could you help me to solve the issue with activation of Public mobile SIM card. while I was doing activation and number transfer it failed and said subscription not activated.
can someone from CS team please assist?
Hi. I am working with a CS agent and am trying to log into my account. After I enter my email address and password I get a screen that says "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit ...
How can I call a real person, I have issu with public mobile and I can’t resolve it, I need to call someone
Is this seriously the ONLY way to get help? My phone has been basically disabled for hours since switching from Rogers to Public ... this is NOT a great on-boarding experience.I keep getting the message "Unable to Activate eSIM" when attempting to co...
Hey, I'm trying to reset my password for my public mobile account (not this community account) and it says it has sent me the reset email but after a while day, I don't see it at all in my inbox. Not in spam, not in promotions, not in trash. I think ...
Today I decided to take advantage of a public mobile deal and sign up with their services. I got an esim (my iphone supports it). Paid. Followed all the prompts about number transfer from my old provider (chatr) to public mobile. It was successful.Th...
Hi there I upgraded my plan from 3G to 5G and for some reason my data isn't working and I top up my funds on my account. I could only use wifi right now. Do I need a new 5G sim card or is my old 3G compatible?
Is anyone else having issues with receiving and making phone calls. No one can hear me.
Two Things.1. I just transferred my number from Virgin to Public, eSIM to eSIM, but I am not receiving the 6 digit text code to confirm my identity. I've performed a hard reset, but still no luck. I can make calls and do everything else. 2. I mistake...
I just switched over from Fido and had to turn off Live VM there (as per Fido CS) as it would not allow voice messages to be properly saved when live VM is used in conjunction. I can read messages as it’s coming in but there is no actual recorded mes...
If I change my plan, will I lose all my free minutes and free data under my account?
Present subscription is $29 per month for 10G Data.I received txt msg today offering $29 per month for 20G Data. and to click the link given to public mobileIs Public Mobile now offering the increased data to exisiting customers?Thanks
Hi! I recently changed phones and now the voicemail doesn't answer when somebody calls or when I reject the call. This wasn't the case with my old phone.*#61#, *#62#, and *#67# all indicate that calls are not being forwarded.What is the solution for...
Hi there, I have a plan with unlimited Canada wide minutes, but repeatedly when I've tried to call people it doesn't go through and a robot voice tells me that I'm out of minutes
Can you please tell me what additional charges are applied to this plan? For example are roaming and long distance included regardless of call/text origination (CAN or US)? Thanks.
I have an international unlocked Samsung A55 and I cannot get 5G even though my 75gb Canada/US plan calls for it. I have tried all suggested tweaks on my phone's settings to match suggestions from PM "help" and still nothing. They referred me to Telu...
My wife has a flip phone and I want to upgrade to a 5G account for her on a Samsung A54 phone. How does the process work when she can't load the PM app on her phone and she wants to keep her number? The existing sim is not a hybrid, but the old large...
If I change to a different plan from PM will I need a different sims cardI have the $35. plan with only 2.5 datacould switch to a cheaper plan with more data since I will be losing my rewards anyhow.
how do u update credit card info?
Hi guys. I have $34 plan right now. But I am working from home right now. So I don't needs too much data. I want to switch to $24 4G data plan, which is only for new active customer. So do you guys know how it works if i would like to change my plan ...
Just switched 2 lines to PM from Fido and getting dropped calls few times a day on both lines at different locations (Toronto dt and Richmond Hill/Vaughan). Any suggestions?
So I was in touch with an agent to take advantage of the sign up bonus of $10 for using a referral code. However, the agent kept asking me for the phone number from where I got the referral code from. Does that seem right?? Is there anyone from the c...
Add the in-law switch from Virgin to public and the referral code. That I was given came up air referral code. How do I get my credits for these 2 activations I had done.
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