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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12050 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22983 Views
  • 183 replies
  • 25 Bravos

Resolved! CANADA -USA plan

recently subscibed to Can-US plan. data not working in US. Do i have to turn on roaming on my phone to work?

kinghun by Good Citizen / Bon Citoyen
  • 432 Views
  • 10 replies
  • 0 Bravos

Checking who called

Hi,Under usage history I notice I have a history of calls to the number 647-580-4001. I’ve noticed some threads saying this means the call went to voicemail. My phone was on airplane mode, so I’m unable to check who called on the phone app. Is there ...

Peachier by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Resolved! Registered yesterday and got charged 5 time....

Hello thereI created my account yesterday to take advantage of the new promo for $ 34.00 per month and 15 gb I think it was and paid with my credit card....after entering my payment info and pressed entered I got the error message saying that it went...

Bruno58 by Great Neighbour / Super Voisin
  • 237 Views
  • 3 replies
  • 0 Bravos

Did it do it twice?

I'm still waiting on my son's sim, money taken Oct 26th. I went to log into my account and it said activate, then carried me to a page saying "Payment Complete, we'll send your card in 2 days"... they've already take the payment for the month/$5 sim ...

Demitry by Great Neighbour / Super Voisin
  • 150 Views
  • 1 replies
  • 1 Bravos

Resolved! USA Travel Voice Calling Not working. Data working OK

I have the$50 Canada US plan.Today I went on a day trip to Port Huron MI USA. Roaming data works great. Voice calling does not. Number attempts to dial but hangs up immediately. Phone settings show roaming is allowed - data worked. Phone shows connec...

KZRider_76 by Great Neighbour / Super Voisin
  • 594 Views
  • 6 replies
  • 0 Bravos

Double charged

I was trying to pay for a USA add on and the system says it wasn’t processed so I tried again.  It looks like I was charged twice for $30.  The one charge is for USA talk , text, data and the other charge is a 30 add on that I never submitted.  How d...

Lori-Runner by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 1 Bravos

Moving from Telus

What is the procedure for moving from Telus to PM?

JMikeG by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 1 Bravos

Does the Light Phone work with Public Mobile?

Hi there,I'm looking at getting a Light Phone II, but I'm wondering if it will work on Public Mobile.Currently, this device doesn't ship to Canada, but I was told by light customer support they were working on getting the phone to work with Telus. If...

thecynic by Good Citizen / Bon Citoyen
  • 710 Views
  • 6 replies
  • 2 Bravos

Points

Can I transfer my points to my Son. 

Pantz by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 1 Bravos

Switching phones

Hi I have a wireless sin account with Pm and I would like to switch over to a new phone. Please help

Zaf91 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 1 Bravos

Forwarding calls to U.S.

I have an Android phone on the Public Mobile network (Canada) which allows me to forward the phone calls to another phone. If I select this option and I remove the sim card will calls still be forwarded?Specifically, what I would like to do is:Buy U....

JohnEleven by Good Citizen / Bon Citoyen
  • 522 Views
  • 14 replies
  • 0 Bravos

Plan changed

Why did my plan change to a much more expensive one by itself?

JackBurton by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim card order have yet to arrive.

Hi,Is there a way to get an update regarding a SIM card order ?I orderered on October 22nd, and haven't received it yet.Thanks in advance.

ER24 by Great Neighbour / Super Voisin
  • 255 Views
  • 4 replies
  • 0 Bravos

Need to make a payment but forced to change subscription plan

I got a new payment card so I need to update my payment card to pay for my service. When I click on the "Pay now and resume services" button I am redirected to a page that wants to force me to change my subscription plan in order to make a payment. I...

DogTribal by Great Neighbour / Super Voisin
  • 314 Views
  • 5 replies
  • 1 Bravos

Resolved! Need to covert from Reward Points to Auto Pre-Authorized Payment

Hi All, I want to convert the reward points to Auto Pre-Authorized Payment as the rewards point allotment is not that much useful for me as compare Auto Pre-Authorized Payment. And also i want to convert existing reward points to credit. can someone ...

SridharB by Good Citizen / Bon Citoyen
  • 348 Views
  • 12 replies
  • 0 Bravos

Service Interruption?

All incoming and outgoing calls were failing. Rings on my end as if it is working. I got curious so logged in to check my account to see that my service for some reason hasn't auto-renewed. I have been with PublicMobile for years now, so not sure why...

Wor784 by Good Citizen / Bon Citoyen
  • 369 Views
  • 9 replies
  • 0 Bravos

Resolved! Port failed, can't retry.

I don't know why this isn't an option when it's supposed to be self-serve. The port failed on Public Mobile's end (I got the text from the old provider and replied YES). Now my old provider is still active and I'm paying for a new plan with public mo...

Oct by Great Neighbour / Super Voisin
  • 287 Views
  • 3 replies
  • 1 Bravos

Need to delete extra email addresses

I am trying to add a 2nd phone line. I enter a new email address different from my regular one for My Account to register a New Account. I tried 2 different of my other email addresses. Eversafe says 'Already Registered' and won't let me go on.How ca...

PreachJohn by Good Citizen / Bon Citoyen
  • 229 Views
  • 5 replies
  • 1 Bravos

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Thinker by Great Citizen / Super Citoyen
  • 463 Views
  • 9 replies
  • 0 Bravos

Resolved! Resend port request

Can someone please give me the number to call to have the port request resent? Virgin acknowledged that I approved the request but they cancelled it anyway. Right now I have the Public SIM in my phone and of course can't receive texts or calls. Every...

KateU by Great Neighbour / Super Voisin
  • 293 Views
  • 3 replies
  • 0 Bravos

Customer Service

My mother is a public mobile customer and she cannot remember her 4 digit code number. She does not have an email account with public mobile. Is there somewhere in Toronto she can go for customer service?

Koki by Great Neighbour / Super Voisin
  • 183 Views
  • 2 replies
  • 1 Bravos

Resolved! 5g sim card?

Do I need a new sim card when I change to a 5g plan?

Drrod by Good Citizen / Bon Citoyen
  • 353 Views
  • 4 replies
  • 2 Bravos
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