Cannot activate eSIM

[colonelpanic]

Is this seriously the ONLY way to get help? My phone has been basically disabled for hours since switching from Rogers to Public ... this is NOT a great on-boarding experience.

I keep getting the message "Unable to Activate eSIM" when attempting to connect my phone originally, and when trying to scan the QR code that came with the activation email.

This is terrible.

[BilltyLam]

your phone have dual sim? if not, borrow a phone from family or friends, PM need the eSIM in your phone to Activate, but if you need to keep the old number, that need the old SIM into the phone for receive the confirm message from Rogers.

[keegygti]

Did you try to remove the old sim or deactivate and try to select the public mobile eSIM? You could also try to reset network settings and see if that helps!

[Chalupa_Batman]

Hey @colonelpanic 

To reach a customer service agent, you can click on the chat bot at the bottom right corner.