07-06-2022 03:32 PM
07-07-2022 12:11 AM
What is the make and model of your phone?
If it is a new phone it is probably locked by the previous carrier.
07-06-2022 03:44 PM
@zahrajafari56 hi did you just activate your phone from another provider? if so your phone may be locked to them , if you just locked out your phoneand forget your unlock code then follow @softech advice
07-06-2022 03:35 PM
@zahrajafari56 Sim card PUK? so, you setup a SIM pin earlier and unable to unlock it?
if that is the type of PUK you are looking for , then PM Support can assist
Open ticket using this direct link:
https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there