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Phone warrantee

danaiken_pei
Great Neighbour / Super Voisin

I bought a Google Pixel 3 in October 2021 from Public Mobile. Your site said there is a 1 year warrantee on all phones. The phone is now having charging issues (starts charging and then stops, starts and stops). Seems like the phone is on its last legs even though it isn't damaged. How can I invoke the warrantee to have it replaced with a different Pixel 3? 

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@danaiken_pei   Yes, it is one year full warranty.   Whether a replacement or a repair will depends. 

  Please open ticket via direct message (Chatbot still not working for CPO related issues)

 

Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

View solution in original post

3 REPLIES 3

Gunner123
Deputy Mayor / Adjoint au Maire

@danaiken_pei hi contact a cs agent for warranty issues 

 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

 https://bit.ly/2GGCJzH


check your community envelope for a reply

softech
Mayor / Maire

@danaiken_pei   Yes, it is one year full warranty.   Whether a replacement or a repair will depends. 

  Please open ticket via direct message (Chatbot still not working for CPO related issues)

 

Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

JL9
Mayor / Maire

They will direct you where to bring the phone and they will determine next steps (repair/replacement, etc)