Making Calls to the US from Canada, is it free?

[LegusY]

According to this help article: https://www.publicmobile.ca/en/on/get-help/articles/long-distance-and-us-roaming-add-ons

Making a Call to someone outside of Canada ---> In Canada: Canada-wide and to the U.S. ---> Excluding calls to the U.S., you will require a Long Distance Add-On

Does this mean calling a US number while you're in Canada is free? Since it says excluding calls to the US, then I'll need long distance add on?

[softech · Accepted solution]

@LegusY   No, calling to US require US calling Add-ins  (UNLESS you are on $50 plans and above, which include US calling)

1000 U.S. Long Distance Minutes - $15.00 (10 Reward points)

but you can call for free if you don't mind using app.  Download VoIP app TextNow and you can call US and Canada for free

[dabr]

@LegusY    No it's not free but you can purchase US LD minutes add-on $15/1000 minutes to call the US from Canada (not roaming add-on which is to be used only in the US).  Remaining minutes from the add-on stay on your account until depleted.   Make sure to first add funds and then back to purchase the correct add-on (2 step).

[LegusY]

Alright, I'm going to go ahead and try calling my friend from the US.

PM won't charge me for services that I cannot use right? Just asking because I don't want to get charged if it ended up working haha

[CountyDownIeUk]

Check before you buy the USA calling add on.....there are some numbers that you cannot call. Likely won’t affect you.....but check the list. 

[softech]

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@LegusY wrote:

PM won't charge me for services that I cannot use right? Just asking because I don't want to get charged if it ended up working haha

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Yes, you are perfectly correct.    PM is prepaid, you pay before you use the service.  So, if it is a chargeable calls and you don't have the add-ons, it won't work.  If it works, then you won't get extra charge

[LegusY]

I appreciate the support but the help article's language suggests that it should be free. Don't you think so?

[hTideGnow]

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@LegusY wrote:

I appreciate the support but the help article's language suggests that it should be free. Don't you think so?

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HI @LegusY  NO, the wordings are no problem.

when they say In Canada: Canada-wide and to the U.S., it means if your plan include Canada-wide and to the US calling  (plans $50, $60 and $70)

if you have a plan ($15, $25, $35, $40), you should read the line above:   In Canada: Canada-Wide

   those plans are "Canada-Wide" plans

[LegusY]

@hTideGnow 

Oh I read it as it is.

I didn't think of the wording as the feature/name of the plans. It makes sense now thank you!!

[dabr]

@LegusY   I'm assuming you are referring to the following part regarding calls to the US, and yes that wording is a bit confusing/misleading..

In Canada: Canada-wide and to the U.S.

Uses plan minutes before Long Distance Add-On minutes.

Excluding calls to the U.S., you will require a Long Distance Add-On

Uses plan minutes. If your minutes have been used, time will be taken from your Long Distance Add-On minutes.