reaactivate exsiting number

[wizard1]

Hi i have an existing number and it is about to expire in 24 hrs  i am unable to log in because i forgot my security answer. Plese advise what to do. Much appreciated. 

[dabr]

@wizard1    TBH since you are on the last day before losing your account/number, I would just get a voucher from Recharge.com.   They will email the voucher PIN which can be loaded either via self serve or by dialing 611 on your phone.   Yes they charge a fee for the service, but this might be one of those times where paying the fee makes sense.  Good luck.

[Yummy]

I hope client is not at its 89th suspension day as it might lose PM service/account in no time 😞

[esjliv]

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@wizard1 wrote:

Hi i have an existing number and it is about to expire in 24 hrs  i am unable to log in because i forgot my security answer. Plese advise what to do. Much appreciated. 

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@wizard1  - are you really at the 89th day of your nonpay/suspended status!? 

In case Customer Support (CSA) does not get you logged back in time (methods to contact them provided by @softech ) ...
See all methods available for topping up your account for today: https://www.publicmobile.ca/en/on/get-help/articles?q=payment

[softech · Accepted solution]

@wizard1   About to expire in 24 hours as in it already got suspended for 89 days?

do you know the 4 digit pins? did you try to load fund via *611?

But you should have enough time to get your login back and then make a manual payment.  Just open ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information ", click "Contact Us",  click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there