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Cannot send or receive text messages/mms after switching to Public

peterdudgeon28
Good Citizen / Bon Citoyen

See above 

I want a call back

1 ACCEPTED SOLUTION

Accepted Solutions

0PX9O4
Deputy Mayor / Adjoint au Maire

@peterdudgeon28 

 

This is likely to be a problem with the porting process not having been completed fully. I'll private message you a phone number to call for this. Watch out for you in your community inbox now!

View solution in original post

15 REPLIES 15

0PX9O4
Deputy Mayor / Adjoint au Maire

@peterdudgeon28 

 

PM does not offer any support over the phone (it is exclusively through this community forum). Also, this issue is most likely to be phone related and if it is so, PM agents will not be able to offer you any assistance with it.

 

(1) Can you share what phone you are using?

 

(2) What happens when you try to send a text message?

 

(3) Is this a new phone number? Or did you port it from a previous provider?

 

(4) How long have you been with PM now?

hTideGnow
Mayor / Maire

HI @peterdudgeon28   , 

 

we might need more information from you.

 

How long you have joined PM?  

is your voice calls working on both incoming and outgoing?

is your Mobile data working?

 

and just want to confirm, MMS requires Mobile data, did you check if your Mobile Data is enabled?

 

 

peterdudgeon28
Good Citizen / Bon Citoyen

I just joined yesterday, my data is turned on

I set up a Public Mobile access point.

My phone is a brand new galaxy s9, i ported my number from Bell

peterdudgeon28
Good Citizen / Bon Citoyen

When I try and send picture or text messages it looks as though they have gone like normal.

peterdudgeon28
Good Citizen / Bon Citoyen

Everything else on this phone is wotking normally


@peterdudgeon28 wrote:

When I try and send picture or text messages it looks as though they have gone like normal.


HI @peterdudgeon28 

 

So, there is no error message you got?  There are check mark showing it sent?

 

and can you confirm if your mobile data is working well?

0PX9O4
Deputy Mayor / Adjoint au Maire

@peterdudgeon28 

 

This is likely to be a problem with the porting process not having been completed fully. I'll private message you a phone number to call for this. Watch out for you in your community inbox now!

BKNS27
Mayor / Maire

@peterdudgeon28 

Did you reply to the SMS text with YES confirming that you are switching from your previous carrier?

This is a very important step to complete your porting of your number. What is your issue? In most cases, we can help you with your issue if you can go into details of your problem.

 

Community members here are PM customers and are not PM staff. PM is an online service so no one will call you back. 

You need to click on the SIMon Chat button or private message a CS_Agent.

peterdudgeon28
Good Citizen / Bon Citoyen

I can also make calls but not receive calls