Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I want to add my public mobile friends to the personal messaging system in this forum, what do I need to do?
Just signed up today, and I was impressed as how easy it was to switch my number. I would suggest that one calls their cellphone provider and ask about account number and get all information needed, it sure.made it easier and faster for me. I am glad...
I transferred to koodo a few months ago because public mobile gave me a promo deal to switch over and today I was charged $61 for no reason. I have no longer been with public mobile for months. Please stop charging my credit card and refund my card.
I was at london drugs and bought a sim card this afternoon. They told me their system was down and unable to activate for me and advise me to do it myself online. I have registered/activated my new sim card. I noticed in the forum it states that th...
Have seen several mails under "Moderator_Team's Posts”, they all say "Hi, If you have any questions concerning your account, just send a private message through the following link : https://productioncommunity.publicmobile.ca/t5/notes/composepage/not...
Hi, I read a few threads on here to try and solve my problem but can't seem to get it to work.I'm trying to switch from another carrier to Public Mobile. Got my sim card, filled in everything. But the credit card just isn't working no matter if I dis...
Hello,I have the $10 plan, which includes 50 minutes of Canada-wide calling, but I cannot evven make a call within Ontario. I am getting this message: "Sorry, we cannot complete this call. You don't have an active long distance addon, and this call i...
I have 3G 4.5 GB data plan.I have to choose the option to select 2G, 3G and Lte.I tested which mode is faster on 3G Plan.Lte I had this plan on Lte on the phone is very fast, but now I have changed 3G plan.It is not bad for me, but I want to compare ...
Hi, I have been attempting to change my current plan to the single month $40 for 4.5GB deal, I have tried a number of different browsers but the website is not cooporating with me, I attempted to top up my account to activate, and my only other optio...
I have a friend who lives in the US. She would like to chat through the Messenger App (Not Facebook) I don't want to be charged for texting to the US. Would there be extra charges?
My data is working great, and I can receive photos but I am unable to send photos. I’ve attempted to change the APN settings, assuming that is the issue, but my phone won’t allow me to. I have the Essential Phone, but I can’t create a new APN, and I ...
Today July 22nd is the auto pay day, but the payment has not happened yet. As a result, my phone is not working. I am singed up for Autopay. But it does not seem to work this time. Please look into it and see what is going on?
Yestarday i tried to post my number from chatr and shortly after that i got a SMS that i need to complete SIM & Activation online form. So i found on this form that i should send message to @CS_Agent, so i did. Since then nobody contacted me to help ...
Hello all, I activated three lines yesterday on the 40$ 4.5GB deal. All three account received 10$ credit, is that a mistake or is it like some kind of welcome package? Thanks,
Hi, posted three hours ago requesting help unlocking account and still waiting. i know 3 hrs is not long but it’s to access and update my account and pay for updates so pretty important to me, can a a moderator please read and reply to my private mes...
Since PM is part of Telus, it would be very useful to have roaming plans for other countries/continent.Any idea if/when this if planned for?Thanks in advance
I just switched from chatr to Public Mobile. The walmart cell phone tech set up my account and the $40 talk text and data plan two days ago. I have followed the steps to add a new apn and i made sure my data was on. It hasnt worked since I got my Pub...
Current balance is $43 . account status shows plan expired.Plan value is $40 Any help will be appreciated. Thanks
i just got a public mobile pre paid phone plan i have had my phone constantly with me my friends are showing me texts from my phone number that arent from me and i see the time when it was sent and i know for sure i had my phone with me i need to get...
Hey all, So I've had my LG G5 for just over a year and I haven't had issues with it like.. at all. I was watching netflix in bed like a champ, and noticed on the left hand bottom side of the actual glass covering the screen is lifting. I can see a s...
We are currently 3 new subscriber. Both my brother and sister joined PM today on the 4.5gb promo. They are too young to have a credit card so I pay for then using mine and they setup an automatic transfer to me each month. I was wondering if the 2 ac...
Yesterday 11pm, my wife's phone ported from Chatr mobile, completing the activation of sim card. But her phone with chatr sim card still works. I think it means the porting is not complete yet. I wonder how long I have to wait for. Even though the ch...
Hello,Suggestion:It would be of much help for the user to have inView Usage History pagethe total duration displayed, thanks
Hello, I just went to Walmart to get two sim cards for PM activation. Each time I insert the sim card on a phone, I get "No Sim Card" error. I have an s7 edge. Can I refund a sim card? Contacted mod team and nothing so far. I activated a second line ...
Hi, I just activated my public mobile sim and choose $40 minutes and put the $43 top up card today and its saying my account is suspended and my plan is expired
I bought a data only plan 3 weeks ago but haven't been able to connect to the cell network. Moderators have been helping me on and off. Latest message asked if I can send and recieve calls. It's a data only plan, so no. But I bought a voucher wit...
I love my Public Mobile plan. I get 4GB of data (LTE data, even; when I signed up they didn't sell it separately from 3G) for $75 every 90 days. No talk, no text, just what I need and no more. I'm not sure when it changed, but you can't get that or a...
I click on change plan, the page loads and gives me no options. Help! I mistakenly let my previous plan expire.
I have the 200MB Add-on, today was my billing day, I was charged for the calling minutes and texts, but not for the data add on, my account is still showing my data from the previous billing cycle:Do I have to add it on manually every billing cycle?
Hello, me and my wife have been public mobile customers for almost 3 years. I had the autopay activated for both accounts all that time using the same credit card. Today the autopay just did not work and our services stopped. I tried paying manually...
