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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Port Not completed

Hello, I signed up for new $10 plan with new number and next day I ported my number under my PM account. The message popped that port completed. When I log into my account it shows the ported number however when I insert the sim in the phone it still...

Can't Send Picture Messages on Nokia 3310 3G (but can receive them without issue)

I recently bought a Nokia 3310 3G (single SIM North American variant) from Staples. I set up the APN according to what I found through the community, but am still unable to send picture messages. Calling, texting, and receiving picture messages work ...

Resolved! Can I take out the SIM card from my ancient LG and just put it into a Samsung Galaxy3?

Or do I have to get another SIM card for the Samsung? Already checked and the Samsung is compatible with the Public Mobile services. Thanks in advance! Joann

Getting a public mobile account back that was ported to Koodo

Long story shortKoodo, today, ported my Public Mobile number to Koodo when they werent supposed to. Is there a way to get my Public Mobile account back?They managed to do a port without me providing a pin number or account number and none of the acco...

Not receiving calls

Switched to public mobile. I can call people but when they call me back, the message says number not assigned. It been 3 days already.@moderator_team.

Resolved! How to access to voice mail box at montreal?

Hi im a 3 hours new baby in public mobile. Im learning hard about it now. Anyone knows how can i access to my voice mail box please? I used to dile a phone number to jave access to my voice mail box when I was with vediotron. But now what is the mail...

No email for changing password

I just got this plan. And I haven't put money on it before. The lady at Walmart did it. Now I need to pay for it. And I can't sign in. So I tried to change my password. And I filled out the question correctly and it said email sent.but I haven't rec...

Resolved! Walmart activated at montreal

First of all it is true that the sims card is free at walmart, but not every walmart offer public mobile sims card, you have to go to the biggest one.Next, after My account has been activated I couldn't confirm the promised 25$ rewards anywhere in my...

Zipcode doesnt match billing address

i have read comments apparently there are lots of people having this problem? im trying to order a sim card for me and my bf and it keeps saying my "zipcode" doesnt match my billing address.. i know for a fact my info is right and i also live in Cana...

Deactivate voicemail

I would like to deactivate my voicemail. My number is 306-========

Resolved! Log in and payment

Hi. My payment was on auto pay but it didnot make . Also, can not log in to my account to payment selfserv. I have texted to community but they have not replied me yet. I can not to access to talk and text and data. What do I do?

internet connection

Hi, Recently I have been having internect connection issue that states that there is a connection issue with my data. The issue always arrive when im not using my home wifi. I am unsure why it happens and hoping someone can help me fix this problem. ...

HOW TO DEACTIVATE

Hello! I moved and need to deactivate my account. I've looked and looked and there doesnt seem to be a simple way to do it... help!

Koodo is now offering DOUBLE ADDONS.

...for PREPAID customers....at the regular prices.

Cannot receive incoming calls/ text & account is locked

Hi.Im on 3 day and my phone still isnt working. I ported my number from 711. Outgoing calls and text work fine but I am not getting any incoming calls or text. My account is also locked out. The forgot password function didnt send me an email to rese...

Says network not registered

cannot get my sim to connect to network, yet my account says active. Ive used this phone through other carriers so i know its unlocked. there really should be a better way of getting a hold of someone, this is brutal

Resolved! Promotion

Why Public Mobile only do promotion on 3G plan? How about 4G plan? Are they going to change their business trend into 3G in order to meet the competitors?

Unable to Change Plan

I'm trying to get the $25 unlimited talk and text. I have no intention to reactivate my current plan. Originally I had $10 balance in my account and wanted the simple 50 mins/50 texts plan, but it wouldn't let me "change plan by topping up my account...

Resolved! can't make a call out due to not having "talk"

So I recently migrated to PM and the amount of stress this causes me is kind of ridiculous. I have the $40/4.5GB plan which includes unlimited canada wide talk but when I called sony's 1300 number for an issue with my account, I got greeted by an au...

Unable to Process Transaction

Hi, Here I'm trying to arrange auto payment with my credit card and I'm receiving a message "Unable to Process Transaction". Any help?I need to start using my phone today.I'm going into my second month.

Rewards issue

Yesterday I left my grandfathered plan. When I called the call center I was told since I been a member for 4 years I would get 4 year loyalty reward. I go to my account and it shows 0. Will it only be applied next month?

Resolved! Changing Plan

If I change my plan mid-month will the new plan start on the renewal date? Thanks!

How much data would you use?

Since some of the recent larger data plans from various carriers have popped up some people question why you would need, 10GB, 12GB or even 16GB a month. I’d like to poll the community on how much data do you really want to use? I’m talking about how...

Resolved! Payment not Processing

My payment won't process...I tried a couple times with two different credit cards. The page just sits at Please wait while your activation is being processedI've waited like 10 minutes each try.Am I being too impatient? Or does it take a long time f...

Suspended account

I have the funds there but i cant make a payment and now says suspended

Koodo with Migration Offers!!

What is really going to happen with Public Mobile?? Koodo every month or so is giving great migration plans for PM customers to port over and I just keep ignoring them because of the great discounts on my plan i am recieving. Should we be worried? Is...

Resolved! missing credit

I am a little confused as to the balance on my plan.I signed up during the first month free (I expected a 30 dollar credit)I signed up with a referal, (you and a friend get 25$)and I have 42$ credit.having trouble doing the math to figure out whe...

Activation failed

Hi there,the activation of my sim card failed ("Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help"Target="_blank">email us to get your account operational. We apologize for any inconvenience."). I can...

Can't make/receive calls, data no longer working

My service has been good up until yesterday, when all of a sudden I can't make/receive calls, data no longer working, and when I try to make a call it says "I don't have a long distance plan". I was making a call to a local number here in B.C. I ch...

US data plan/double billed

I took out a US data plan and PM also deducted data from my plan at the same rate as the US carrier even though I was in the US. In other words I was charged at 2X the data used, 1 GB USA and 1GB Canada. WTF!If that's the way they do it then I'll be...

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