Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Just a couple of weeks ago, I successfully put $20 on my account and purchased the US Roaming package. However, tonight, I have tried to do the same thing but have been told that there's something wrong with my credit card. The first several tim...
Hi guys, i just have this question when i saw my credit card bill. I activated my account, chose my plan and made the payment for the next 3 months on April 2. I also set up the auto payment on my credit card. unfortunately I realised I chose the wro...
Hi I recharged my number with 3 choice package with Canada and US unlimited, global texting, 4GB of data and 30 days yesterday. And after recharging in the account its showing its active but I am not able to call I am not getting any call nor my data...
Do I lose my phone number if my account is inactive for couple of months? My current plan ends in two days. I'm going to be out of country for couple of months. I want to renew my plan after I come back. Can I keep my phone number when I come back?
Hello,I would like to reset ONE of my log-ins for my self-serve account. PLEASE NOTICE THAT I HAVE THREE ACCOUNTS, HOWEVER I DO HAVE ACCESS TO ONLY ONE OF THEM. Please let me know how you can help me.Thank you.
I just started with Public Mobile, and just realized, two months into my first 90 days, that I hadn't purchased enough data. I went to choose a new plan with more data, and was then given two options:1- "top up your account"2- "change on your next re...
I live in Vancouver BC. I paid $8 for Long Distance add-on on January. I have not use it once. Last week, I traveled to Toronto, and tried to make phone call, but I was unable to do so. I come back now and try to make calls to Toronto, and I can'...
I am going to Ireland for a week. Is there service in Ireland? Or should I by a local calling card when I get there?
I was trying to create an account for my girlfriend and after registering the SIM card, building her plan and going through payment I arrived at the Transaction Summary page with the error message"Oops ... It seems that something went wrong .. Please...
Hi there!!!Newbie here. My typical monthly usage is around 1GB of data and very occasion voice and text - what would be the plan for me according to my usage?Thanks a lot.
Does anyone know what's the limit of voice mail messages I mean after how many messeges callers won't be able to leave messages because of voice mail inbox is full
I am currently on a 90 day public mobile plan. I want my wife to take over the plan with her number. She's not with PM at the moment. Do I initiate to port her number over to PM? What happens to my current phone number if I want to keep the number?
Hello Fellow PM members! Any other ways to save (without getting lower $ package) ? Looking for suggestions. Here are my details so you see what I have set up for myself and if you find it useful for your own set up: Fall 2016 Promo, $38/month (autop...
Hello Community, It has been a while since I last posted an update on the issues we faced last November and many of you are wondering what we have been up to. The team has been hard at work: we started by listening to your feedback and analyzing ...
I notice that my account received the wrong amount for the AutoPay reward on 90 day plan. I received $2 instead of the exepcted $6. Is this a known issue ?
So this is the second time this has happened. Everytime it renews, it comes off my credit card, but somehow fails to actually renew. It's getting VERY annoying. Anyways, funds are there if PM staff can reactivate. Cheers (and hopefully this bug can b...
My phone is samsung galaxy s6 edge and the IMEI number I entered to check whether I can use this phone with Public Mobile services, it says number not found. How can I find out whether my phone will work?
I've recieved an email giving me my login information for self serve, whoever, when I go to enter it on the login page, I get an error message saying my login failed. Can anyone help with this?
Hi, I ordered my sim card, received it, and am now trying to start my service. I am porting a number from Bell, and live in BC, cCanada if it helps at all. I get ot the point of entering the billing info. I am certain it is entered corect because I h...
So today probably isn't the best day to be doing this, but I moved two more lines from WIND because my parents were complaining about the bad reception lately (it was fine before). They don't use data so this new $25 promo is just perfect and they st...
I signed up for the 12g for 3 month promo plan and my data stopped working all of a sudden. I logged in and checked my plan and under add ons, it doesn't state 12g data, nor does it show my data usage, unlike my friend that signed up for the same pla...
Hi, I'm a Rogers customer seriously considering switching to Public Mobile and am curious about the following scenario: I plan to regularly purchase the 90 day plan with 6 GB of data. I also intend to purchase the 1 GB data add-on. Any unused amoun...
I have a friend who is considering the Public Mobile service. He takes long vacations (6 months or more) from time to time and would like to take advantage of the generous account suspension feature. Before recommending the service, I just want to ...
Hi,I am on the 12GB Data/90 days plan. From my plan details, i see that it includes Unlimited Provincial Talk.Yesterday was the first time i called a number starting ith 519xxxxxxx, it prompted me saying that this is a long distance call and you will...
Was wondering if PM could do a plan for Canada's 150th birthday ? Call it the Canada Plan (or something to that effect)? Same deal as the fall promo (unlimited province wide calling, global texting, 12GB data/90 days, $120/90days - discount for aut...
I have auto pay setup, but it sent me a text messaging saying that Public Mobile did not receive my payment. My account is now suspended and my phone or mobile internet just stopped working. I have called my credit card issuing bank, they told me the...
Hello, So today I had to change my plan from a 30d plan to a 10d plan with just provincal talk. just temporary since I had some extra funds in my account, and I had changed my phone number as well for personal reasons.. but now nothing is working.. w...
I payed for my 90 plan and my iPhone says I have no service???Please help!
About a month ago I attempted to sign up with public mobile with my credit card. This transaction failed twice. I recieved nothing for these failed attempts, although my credit card was charged both times for a total of approximately 300$. I contacte...
Hey Community, I wanted to wish you all a happy Easter for those who are celebrating, and an amazing long weekend! I hope you enjoy, cherish, and have lots of fun!! Feel free to share any plans you might have for the long weekend. Cheers, Jer...
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