Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Shazia_K I successfully activated my account with a temporary phone number. I want to port my Koodo phone number as soon as possible. Is it safe to port my number using self serve, or do you need to do it manually for me?
I'm trying to create a new account, but I've been stuck on step 5 for 30 minutes.The screen still reads "Please wait while your activation is processed."The form states this may take a minute, but it has been half an hour and counting.
Hi, if my credit card expired and I forgot to update my credit card information with the new card, and the renewal transaction didn't go through as a result, would I lose my phone number right away? Do I get a notification of this and still have a ch...
Hi everyone, and thanks in advance for anyone trying to help.I just switched to PublicMobile yesterday, and everything on my phone works great; however, I cannot receive incoming SMS/MMS texts (I can send them just fine, though). I CAN recieve incomi...
I'm on the step of entering my number to be transferred.In the screen shot below I have removed my personal information from the text fields. I put in my Wind Mobile account number at the top field, the "alternate number" to best of my knowledge (m...
Hi, I'm new to PM. I need a moderator to help complete my number port in. Thank You.
Activation failed at second step Empty drop down menu to select local calling area.I tried 4 computers, 3 OS, 2 browser, cleaning cach, all failed at second step. I cannot select local calling area
Hello PM Community! Very happy to be here, just activated and ported over this afternoon. I just wanted to ask a question about some data usage, if I may. I activated my line and all is fine there. I am at work, connected to wifi as always. I sen...
I've switched over to public mobile a few days ago, and have ported my number over from Rogers. However, my SIM has been detected as invalid multiple times in a day. The phone restarts itself because of that but it didn't fix the problem.I've also ma...
I activiated my SIM card and plan about 15 hours ago and ported my number from Bell (which has registered my account as cancelled), but I still have no service.
Yesterday we port the number from voip provider.I was told that it could take up to two days. An hour or two later I coudn't reach my wife(her phone). Neither the old or the new numbers were working. The outgoing calls were working fine-caller id sho...
Ported Number on Saturday, was working after @Mary_M resolved porting issue, now we you call the number it says number is not in service. Had similar problem when porting another number from telus couple weeks ago.
Hi, It's been a while since I have been trying to transfer my number online (from Koodo) and it says "You must be authorized to transfer this phone number" in red after I put my old account number, my alternate phone and the authorization name. I am ...
Hello, I am having issues porting my number from Voip.ms, I am getting the below error message and hope someone can assist. "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."
Hi everybodyI switched my number from wind to PM last Friday, and received transfer success msg after two hour. But today is Tuesday, my phone number still shows unknown when I call my friends. However, I can receive msg and call from my wind number....
i ordered my second sim card on last sunday however i did not receive it at this moment even though today my mail guys came by already. my first sim card was come very quickly i order the day before and i received the following day. anybody know h...
I have setup and activated an account with PM for my daughter, I want to add a second line for my son, how do I add a second line?
If you're thinking of just going with a cheap placeholder plan to avoid moving to PM right now (because of an existing device balance), make sure you do the math first. Basically, your device subsidy needs to be going down by more than $23.33 per mo...
Hey guys, I just have a few questions. So 1) if a user get the top tier 10/month savings for being very helpful in the community for 12 months, will this reward say on the account forever or just for the next billing period as the others do? Also, ho...
Hi All i acctivated my New sim 2 days ago and ported my number while i was activating and every thing went smooth, Now when i send text message to some one they receive it, but when they send me text i dont recevie, Doent matter which provider, i ti...
Hi, did anyone notice a difference between PM mobile data calculation and other carrier's mobile data calculation? I used to use Koodo and I have a 1GB plan which would last me a month without issue. I just switched to PM and one night I noticed I al...
Just a couple of questions regarding orders: 1. Do I receive a tracking number through email once it's shipped? I made the purchase on Oct 29.2. Is there any way to check on the status of my order? Just want to know an ETA so I can figure out my othe...
@Shazia_K This question is for those who have credit card rewards program for recurring bills (Tangerine CC for me), where you get double cash back on various categories, like recurring bills. With Koodo, the monthly payments would be under recurring...
I currently have a wind tab owing on a phone. My question is do I call wind and settle this account or just go ahead and port through? I'm afaid if I call wind they will automatically cancel my account and then I will loose my number. Has anyone else...
I have autopay set up on 2 accounts They were due to renew on Oct 31. I had set to switch to the new plan at renewal.I got up to my accounts suspended and they want me to renew my old plan. Please help, we need our phone service
Today I refered my friend to join PM and after activating his account (which works), I checked my account and it doesn't show the referal bonus. Is it instant or do I have to wait a specific time? Thanks
Hi, Just switched from Wind today, while the process of signing up was extremely easy, my number has yet to port over. Ive done some searching and have read that it takes a couple of hours for the port to complete, its going on almost 9 hours now wit...
Alright here's an interesting topic... i just recently moved to PM and started to notice something with my reception. My phone (galaxy s6) almost never has full reception when indoors in most places i've been too and including my own home (I'm locate...
I'm new to public mobile.I order my sim card and went through the set up and activation. My beck account has been charged $157. 00 but the final step when I sent it through came back with a error saying. "sorry your account activation request has fai...
Hi I am trying to sign up a friend and when i enter the simcard number (19 digits) it states invalid sim. any thoughts? thanks
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