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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Community rewards $ 0?

After announcements ,i got emails about iam top 25% for community rewards in April,but I go my accounts overview the community rewards still shows $0?i should wait till my payment date?

Resolved! Adding another add-on for long distance international calling minutes to other countries, Why not?

I am wondering if it is possible to add other countries to a separate " long distance international calling minutes" add-on as my country isn't included in the current add-on of 400 minutes of long distance international calling / 15$I think it is po...

Not a user and yet got billed

I'm not a user but yet got charged by Public Mobile on several occassions. I need to know whose account is charging me because based on this, I may have to file a police complaint. I've already cancelled my card to avoid futher charges. Please take t...

Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus-Great news!

I do see the $25 for 30 days plan with following features:500 MB Data⁴ at 3G speed+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED International Text and Picture MessagingVOICEMAIL & Call DisplayGreat news!

Whats the best plan for me?

Hey guys! I recently just dropped my plan with koodo because their plans were just ridiculously high, Im new to everything about public mobile so I'd like to ask a few questions (and please do not hesitate to be honest, I need to know all the pros an...

New Plans

"Hey Community" Looks like PM have brought back the $25 500+500 etc, plus $40 4.5+500 etc.

Invalid sim message

Hi, I bought a new Sim card yesterday and I'm trying to activate it through the website. However, just after typing my simcard number I'm getting an error message "Invalid sim number". Tried with Chrome, IE, Firefox and Edge, incognito mode, cleaning...

Resolved! Can't get my Mom on the network

Just purchased the Sim card a couple months back. I bought the Sim card using my credit card. Now when I try and put in her information and her credit card info into the plan I want for her it does not work (basically the form information freezes u...

Refund

How do you cancel and get a refund on your account

My account

Is anybody else having issues with my account I log in and all I see is “hello” no information on my account at all or balance or nothing

Resolved! Data didn’t renew

In April my plan renew 3 days early and in May again my data didn’t renew this time help

Payment

my Monthly anniversary date changed on its own it went from the 14 of the month to the 7 somehow so I topped it up but was still wondering how my phone kept working. I topped it up and my data did not reset and my balance did not go torwards my month...

Resolved! Plan for Canada and USA?

Hello! I'm looking for a pre-paid plan for a friend that will stay here in Canada for 3 weeks and also 1 week on the USA. So he would like to have talk, text and data that he could use in both countries during 1 month. That's when I saw this plan fro...

Missed payment email from Public Mobile

I am on Auto Pay - why wasn't payment taken?

Phone Compatibility

Does anyone know if Honor 8x JSN L23 will work with this network?

failed to activate account

Hi, just moved here and tried to activate my sim. Followed through all steps and went to pay but got a number wrong so it didn't go through, just told me to contact public mobile. How do i go back and put in the right card number? there was no optio...

Resolved! Invoice - Takes a mod request to receive?!?

I did a quick search and I cannot believe what I am reading. It takes requeting a mod to get an invoice? Every single time? And it takes weeks?!? For real? If that's the case I will be porting out. Who has time for that?

Resolved! Wrong plan activated by Walmart

I just purchased a new SIM and activated my account on the $15/month plan. I was expecting to be on the promo plan which includes unlimited text (including MMS or picture messaging), 100minutes of outbound calling and unlimited incomming calls. With ...

Renewed plan

Hi gang, renewed my monthly plan today but data did not reset

Resolved! Going Over Minutes

Hello, just wondering if someone could tell me the price per minute if you go over your allotted minutes for the month. Thanks

Resolved! Download text message

Some text messages only say that there is message, the size of it and the date it will expire. And then the word download. I can't figure out how to download the message.

I can't receive calls from the United States.

Hi, I've switched from Rogers to public mobile and after that I can't receive calls from the United States and other countries.Could you help me please?

The Best Network

Telus is First in Network Quality Performance Across Canada, Says J.D PowerMay 9 2019“Today’s acknowledgement from J.D. Power represents yet another significant milestone in our relentless pursuit of wireless excellence and innovation as we strive to...

Weighted bravos - is this actually a thing?

If you go to the help section up by your profile, it says that bravos are weighted based on who gives them. So if someone with more experience gives one it's worth more. Is this actually true? https://productioncommunity.publicmobile.ca/t5/help/faqpa...

Resolved! Receiving calls

Hi,I am unable to receive calls and unable to receive some texts. I have switched everything over 10 hours ago?How can I fix this?Thanks,Amanda

Unable to Update Autopay Details

Hi Community, I am closing the bank account which my monthly autopay are currently deducted from and have been unable to update my card details. Note that my current autopay is being deducted from my BMO Mastercard debit card and I am trying to chan...

will they bring back the 3GB data bonus for Bell, Virgin, or Lucky users?

There was a promo Switching from Bell, Virgin, or Lucky Mobile to Public Mobile to get 3GB bonus data on select plans. I was going to go switch my mom today and realized that promotion no longer exist. will it come back? thank you!

reimburse from two cancel account

hi to whom it may concern, i cancel two of my account and i had money on both my account is there away of me getting back my money that public that they owes me on both of phonephone number for both phone647 and 647- Edited by mimmo to remove tel num...

CRTC Wireless Code

What is this link for? Any one used it in past.

Plan not working; Talk/Text/Data all not working

I activated my sim card yesterday, but didn't test it until today and nothing is working. It says I have a zero balance and no talk, text, or data. However, my account says I do and that everything was charged appropriately. At first it was not charg...

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