[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a phone in my name with Koodo
I have a phone in my name with Koodo and have been paying the montly bill for several years and my son uses the the phone. My question is can I setup aPublic Mobile account for him and port that number over to his new Public Mobile account in his na...
Resolved! How do I link this account
Does anyone know how I can link my forum account to my personal account so that I can receive the rewards?
For help
I can not sign in my account on website. Pls advise. TksKhanh (Mr.)
Phone stop working
Re: Phone has no internet. My bill is paid . Can someone please help!
Outgoing name and number display
I just switched to PM and everything is working fine, however when i make a phone call it is not my name that shows up on others phones.. its someone elses name. What is up with this? It makes me very leery of registering for autopay if someone else ...
How do you buy an add-on when you account is suspended, even though it is on autopay?
Hi, I have autopay for my account but my account has been temporarily suspended--I guess I am supposed to disregard this as per the message box at the top of my account page? I am trying to purchase add-ons for US Roaming but it will not allow me to ...
Can’t login to my account
I just signed up with this company and I’m trying to login to my account and it keeps saying invalid email/password.i can call and text on my phone now but I can’t login to the account for when I want to top up my account.
Resolved! Will a Huawei P20 Pro phone work for a 3G plan with Public Mobile network?
Will a Huawei P20 Pro phone work for a 3G plan with Public Mobile network?Thanks!
Public mobile 3G vs 4G (Koodo) results
For those people who are curious about Public Mobile 3G speed plan, I was with Koodo (owned by Telus) and I switched to Public Mobile (owned by Telus too). So before quitting, I did a speed test and I will explain my methodology. Result pictures will...
Not registered on network
My husband activated the SIM card and set up an account for me with Public Mobile and when I log into the account, the account status is active. However, when I try to make calls out, I get a message saying, " not registered on network". He then took...
Can't receive calls. Only txts to/from some people working
Hi, Just signed up and super frustrated because if someone tries to call me, my phone doesn't notify me and it just goes to my old voicemail.. Which I can no longer access. Also, text messages are only working with some people. Some people have sent ...
Resolved! Suspended account
Hello I am getting frustrated with this site because I have done everything I can to access my accoun to get it back on and the money is in my account....all I have to do is be able to access my account which is now suspended and locked forgot sakes....
Resolved! Oneplus 7 Pro
Hi. I am planning on purchasing the Oneplus 7 Pro. Can someone please confirm/ let me know if it will work with Public Mobile? I tried using the "Check your phone's compatibility" on Public's webpage, but the 7 Pro is not on the list. Not sure if its...
Resolved! Wrong Plan Activated
Hi the person helping me at Walmart told me the plan I was activating included text and voicemail but it didn’t, it was data only. When I realized this later at home I had to change it and now I am being billed $30 to activate as well as 35 for the p...
Resolved! Invalid sim but I have been charged lol...
HELP!!!Tried activating my sim, noticed I punched my adresse in wrong so I pushed the back button. got an error message. Tried continuing to port my phone number with the wrong address anyway( figured I would change it in my profile when I signed i...
Resolved! no connection after inserting sim card
Sim Card is activated by the store where I bought the sim card. I inserted the sim card and registered an account, but there is no response after I submited the phone number. I checked the phone status, it is showing phone network disconnected. My ph...
Forgot to input referal name when setting up account PLEASE HELP!!
I forgot to input referal name when setting up my new Public Mobile account... Is it too late or something could be corrected?? Thanks!
Credit card error in autopay
Hi I tried everything. Left the apt number blank in address but still I am not able to add credit card in my autopay. Please assist Thanks
Please post here if you are part of the 25 plan with five gig data promotion
I helped my friend to order her sim card during the promotion of the $25 plan with 5 gig extra data. The sim card arrives by mail. Tonight I helped my friend set up her account. During the set up of her account the bonus promotion was not showing u...
Trying to set up account
I have a public mobile sim card that I need to activate. I am trying to log into my account but I forgot my password. I tried the password recovery and it keeps saying "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". The plan is expired but I w...
Resolved! Autopay set up, credit card works, but account is suspended.
Edit June 15th:This was resolved after getting in touch with the moderator team who completed some paperwork for my credit card company and making a manual payment afterwards. Everything is working as it should. Thank you all for the help.Hey there.W...
Resolved! How do I know when my number has ported?
Porting my number from Fido to Public Mobile, how do I know when my number has sucessfully ported soI can cancel my old account with Fido? Thanks.
Service suspended
I am with PM for one month only but already have nothing but problems. I am on auto pay and payment was taken on my credit card. For no reason my service is suspended for three days nów. I did't get any support from mediators, they ignore my mess...
Resolved! Transfer of Koodo mobile
I am a new subscriber and have made 3 private messages to Team moderators to assist in moving my existing Koodo mobile number. No one has replied me. Is there a way out or I just forget it?
REEEEEEEEEEEEEEEEEEEEEEALY Slow Self serve
I'm trying to change my plan to a different one and the self serve and it's slow af. It's been over 20 minutes and the "Change plan" page is still loading, I've tried all of the basic troubleshooting steps, (different browser, PC, resetting router, c...
Resolved! short-term plan changes
If I'm planning to go to the US for a few days, is it possible to change my plan for just those few days and then change it back?Would I be billed only for the relative portion of those days out of the month?If this is possible, what are some of the ...
Resolved! Activating sim will not accept payment
The activation system will not get past the payment options. I've tried different credit cards 3 times, different browsers...last being incognito mode. Called the cc company to verify my card is fine. They can see the attempts in their system from PM...
Resolved! iphone 8 no service
I Reset network settings did not work. Help?
HELP ME PLEASE!!!Phone says No Service and my bill is paid someone help cant call,text, or go online
anyone have any idea what might be wrong my phone was paid on the 4th it was working fine no problems my account still says active but it just stopped working out of no where
Attempting to activate sim, will not accept payment from any of my cards
Hi everyone I have been trying to activate a sim card but am having an issue with the last step. I have tried my TD bank card, didn't work. Then I attempted to try with my KOHO card that I used to purchase the sim card with and it still won't accept...
