Oops ... It seems that something went wrong

[jon3]

I was trying to create an account for my girlfriend and after registering the SIM card, building her plan and going through payment I arrived at the Transaction Summary page with the error message
"Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank"email us to get your account operational. We apologize for any inconvenience.

Thanks for submitting your activation request. Your request has been processed. Full details are below."

Everything in the summary appears to be correct, I received the refer-a-friend alert and even the transaction is showing up on my credit card, yet the SIM is still inactive and she is unable to login. In fact any attempt to get a password reset with her email results in "Sorry, we’re unable to verify your email address.".

It has been five hours as of writing this and there is still nothing on her "account"

[Hirushie]

Hello Mary, I am trying to bring my koodo mobile number to my public mobile. However, it gives me the same message "Oops, it seems that something went wrong." What can I do?

[Mary_M]

Hey @garyr,

Thank you for bringing this to our attention!

I'm really sorry to hear that you haven't been able to log into your self-serve account due to the generic error message.

Can you please try to clear your cache/cookies and log in again? If the issue persists, kindly send me a private message including your phone number and I will submit a ticket to our back-end team in order to have this fixed.

Regards,

Mary

[garyr]

I've got the same "Oops - It seeeed that something went wrong ......" message.  Am I correct in assuming that everyones SIM card was eventually activated after a certain period of time?

[Watoko]

@MarieHelene_L seems to be working right now!

[will13am]

@jon3, your activation problem is likely going to need some intervention from a moderator.  Please send them a private message so that they can look into the situation.  If you are unsure how to send private messages, take a look at this link.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[paulie]

Best to tag a mod or send them a private message with your account details.  @Shazia_K can you assist ?

There might be other suggestions in the meantime....