Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid my bill in full yesterday, but my service got suspended today, under the pretext that I have not paid.
FIX THE ISSUE PUBLIC MOBILE. YOUR CUSTOMERS NEED THEIR PHONES. THIS IS UNACCEPTABLE.
The attendant answered questions, made certain I was not on a prior contract and I had no issues purchasing my SIM card. I wish they had a little sign or moniker stating that Public Mobile SIM Cards are sold there so I would have known I was at the r...
Hi,I paid my plan on Apr 8 but today I'm unable to make or receive calls. There's a message saying that I don't have a plan.If I sign in on my account it asks for a payment my I'm enrolled in AutoPay.What should I do?Thanks
Your plan expired on Apr 23, 2019.Top up before Jul 22, 2019 or your account will be deactivated.Current Balance: $6.00Amount Due: $39.00Make a PaymentView Payment HistoryMy PlanAccount Status: Plan ExpiredSo I scroll down a bit and see this: AutoPay...
Hello,I am one of the PM Pioneer. I am currently on the $50 monthly plan, and so is my husband, along with few other colleagues. We are all experiencing a outage on our phones. We are neither able to receive or make calls.When trying to make a call, ...
I accidently made a payment for an add on, i would like to change it how?
I want to know why my plan was suspended and I was double charged? I Want to be reimbursed contact me at [email protected] EDIT: email removed by NDesai
Yes my plan is suspended and shouldnt be i uploaded a payment voucher on march 30th 2019 it should last 30 days and is suspended early my profile shows my payment i dont understand why my service is suspended early
I paid my bill 2 weeks ago but my service has been suspended today! This needs to be fixed immediately! Its ridiculous that there's no live agents to speak to. I am so disappointed in this service
Have been with Public Mobile for years and have never had this issue! Have had the same plan since I started. I was paying $45/month for 1 gb, unlimited talk/text. Then the other day, I log on, see this "great" deal with 5gb's, unlimited talk/text fo...
Hi - I paid my bill and my husband’s bill yesterday and could dial out. We can’t dial out today and get a message stating that we need to pay our bill. Help!
I paid(money was reduct) $15 (400 min) for making international call,still I coundn't make call? I get a message stating that talk is not included in my plan.Its can urgent sitution, what is the coustomer care number ? help me soon.
I wasnt aware my plan was expiring on April 22, 2019. They had stopped my service after I had just done Autopay on April 15th.I selected a new plan but when I tried to enter make effective starting next billing period it wouldnt work. I need my servi...
Hello, For some reason, my plan did not auto-renew this month. I wasunable to log in to my Public Mobile account to look into this problem. Yesterday,I ended up buying a $28 Public Mobile Voucher...My plan is $33 so the $28 voucher + $ on my balanc...
My autopay was set to go out yesterday but hasn’t, I also have no new service to use as it was supposed to start today. Is the payment delayed due to easter Monday?
I've being charged twice in one month. Acct deactivated. Extremely uoset
Since come back from China,When I was checking the usage history, I saw 4 messages sent to number 474663. However, I didn't make any of these messages and I could see them in the phone history. How can I avoid these outgoing messages to 474663?
Hi there, a number of people have tried to send me pics and I can't download them but the plan says they are included. I have just tried to text two people as a text and it became an MMS message and wouldn't send....any thoughts?
I sucessfully bought the 1GB add-on and its not working. I have no data. It's been 5 days since I bought it and the monthly renewal is coming up in a few days. I am a little peeved to say the least! 1. My account "overview tab / webpage" say's: You c...
I’m heading for London on business and wondering what my options are to call back home while there? Also, do I have any sms or data options at all? I’ll be on wifi a fair bit but when I’m not, like to have the option to call or text back to Canada. T...
I was having issues with my phone, and a MOD said my login was disabled and to create a new one. Now it tells me the email/username is in use. Long story short my phone had no service so I could not receive the verification code. My issue has since ...
Hi I signed up for the $25 plan (unlimited minutes/texts and 1GB data) last week at a koodo mobile kiosk. However, the sales person charged me $15 for a sim card and $10 service charge. I was surprised because it's first being charged a service fee t...
I recently had to purchase a 1GB add-on plan. I did that a couple weeks ago to get me to my autopay date and thus re-upping my base data plan. However after two weeks I blew through my 1GB of data and my data plan no longer worked. This seems too qui...
My iPhone 5s has trouble connecting to service and constantly says "No Service" or has 1 bar intermittently. I've read through other posts with similar issues and the general consensus is that the port is stuck.The phone is on the latest iOS software...
I signed up a couple weeks ago for the $15 plan (3G Data Plans) in this photo from this PM brochure, at my local London Drugs store: After a few days of use, I noticed that "Unlimited Province Wide" is somehow missing from my plan, as noted in this s...
Hi, I opened an account this afternoon, and requested to port my petro-mobility number, the walmart clerk told me the phone number was ported successfully. But when I call my number, I got the petro-mobility voice box, i also could not receive sms. T...
my autopay shows 2 different dates, 9 days apart...? why not same?
Hi everyone, I have one more question before I jump ship to PM. Im assuming I'll need to sign up for two accounts as it doesn't look like you offer a "family" plan. Will I find myself with any issues using the same credit card for two seperate plans?...
I am on the $10/month plan. What happens if I am in the US and someone sends me a text if I don't purchase the roaming Addon? Will I receive the text? And if I respond to the text will I be charged? Or can I respond to the text?
