Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do i remove an add one? Don't see the option.Also tried to change to one of the new plans $40/month. Currently paying $50/month but it is prompting for payment, says the new plan cost more/!!!
If enrolled in the $15/30 days plan which includes 100 minutes of Canada-Wide talk by including the above add-on I just whish to confirm the following:1) it includes outgoing/incoming calls to a country on the list2) the balance of minutes continues ...
Hi, I want to ask why my service been suspended? I signed up an auto pay for my plan for months and today my plan has been suspended. I don't have any phone or internet servicce at all! Please check urgently! thanks!
Shouldn't have been an issue. But I got my typical text message from PM and said payment is due on the 9th and if on auto-pay disregard message.ignored as my auto-pay is set to go tomorrow. But i couldn't call anyone and checked my account status onl...
So we have three accounts through public mobile. We have auto renew on the 10th of April all of our accounts have been deactivated. But no attempted a payment has been made.
Hello I have auto-pay but my phone is dead so when are you going to take my payment
I recently joined PublicMobile in Feb earlier this year. My payment is scheduled around 23rd and my account also reflects the same.However, I received a text from Public Mobile stating that my payment is scheduled on Apr 11.Is this a common glitch ?D...
Autopay is attached my bank account and payment has been taken but message says I need to add a payment method. Why and how do I fix this?
I've been with Public Mobile for three and half years and have been using a OnePlus One since the summer of 2018. Last week I traveled to the United States and didn't purchase any add-ons that would provide service. As such, I left the phone in airpl...
Self serve has a new feature that shows "Payment for Next Cycle" but it is not showing the cost of my "next cycle" (future dated), its showing the amount of my "current cycle" Does anyone else have an issue with this?
I purchased the roaming data for the US this morning in Canada. Now I'm in San Francisco but the roaming data is not available. Yes, the add on appears on my profile and yes I have turned my phone off and on. But it's not working!Also It says tha...
Hello thereI just reactivated my daughter's iphone on April 1st she had data then. with in a couple of days her phone is saying her data is capped. Now she has no data. Can anyoneplease tell me what is going on? ty
Hi, I got a data plan however it has not been working. I've check the APN settings and they seem to be fine. I also put my SIM card in my brother's phone and the data doesn't seem to be working as well. I did a network reset and that didn't work as ...
Hi I cannot seem to sign up for credit card auto pay, the system here says my creditcard is refusing, however when I check creditcard online it puts in public mobile transaction of 0.00$
Hi there,I switched over from Telus by porting around 6:30 pm last night. It is now 9:30 am the following day and I still have no service. I have been reading responses to questions and have tried to "lost phone" method where i disable service, turn ...
Hi me too i am having an issue with regard to sending text international. My plan i can send unlimited international text but so far not so good. Can you help? Thanks.
My friend wants to join can we get the $25 each promotion still?
If any one know about promotion : "refer a friend and you'll both receive a one-time $25 credit "is expired?
I am still new here and trying to figure out everything. I am a bit confused. Does your community and my account have 2 different passwords? I keep getting locked out of "my account" page, and decided to use a different password, and it worked. I don...
Signed up for 500MB +500MB $25 plan at London Drugs and then found out I was put on other, less desirable $25 plan. Used site to change back to plan I wanted. My phone works but I can only recieve text, not send, and I have no connection to network...
I'm having some trouble. I just got the plan today, as well as joined PM for the first time and I'm unable to send or receive picture texts. Mind you, this is my first time being able to send pictures ( I was not able to with my previous provider). ...
Hello all, I recieved my sim in the mail, activated it online etc. My account shows it is active. I put the sim in my phone and I have no service. I did not port a number, I just asked for a new one. I have waited two hours now and have restarted...
Has anyone encountered any issues receiving international texts with emojis? Every time I receive an international text with an emoji, the entire message transforms into a bunch of Korean characters. The problem is only unidirectional and I haven't e...
Just joined public mobile, and after my activation I was instantly charged the full amount for my first month. Usually phone companies only charge at the end of the billing period. Does Public just charge ahead of the month of use?
I feel like I might have missed something, but how does PM know that the community account I am using is linked to the PM I using?. I don't remember any questions asking about my PM account. I felt like when I signed up, the accounts were seperate.
How long does it usually take to port a number and cancel your old/ pre-exisiting phone plan?
Hi, just wondering if it's possible to get a different phone number that's not listed when you activate? The 2 different phone exchanges around here are long distance from where I live so every time I call my daughter it will cost me long distance o...
So I'm new to public mobile and am kind of confused how the rewards program works for this specfic "Community" thing. Is there a set amount for teh humber ofr meaningful questions you ask or answer? Are more point rewarded based on how helpful you a...
This morning I have no phone service - no phone calls, no internet.I received a text from Public Mobile saying 'your plan did not renew because we did not receive your payment' and I have always used autopay.When I log into my Public Mobile account I...
