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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to register CC

Hello PM community, I wanted to register my CC for Autopayment but it keeps getting rejected. This CC works fine I can use it in other internet services. Problem might be that my CC is from another country. Despite that it shouldn´t be a problem sinc...

Resolved! Is anyone using the Galaxy A5 (2017)?

Hi is anyone using the Samsung Galaxy A5 (2017)? I'm looking to get the phone but I'm wondering how well it works on the Public Mobile and how users like the phone. Thanks.

Change plan starting from now

Hello there, My account got sospended and I have to make a payment to reactivate it.The thing is that my plan renewal date is the 21st of every month. Since I've been abroad for one week is there a way for me to change plan without loosing the days a...

Resolved! Re-activate and change plan at the same time

My account was inactive for a while and when I login to my account online, I see:Your account has been suspended.Make a payment to reactivate your current plan.If you want to change your plan, make sure your payment covers the new plan.See the screen...

Resolved! Re: iPhone Update and APN settings

I am new to Public Mobile. I tried to set up my iPhone 6, but my setting options are not the same as you have shown in the screen shot. I see Mobile Data > Mobile Data Options > Mobile Data Network. Is that what I want??Also, I can send text messa...

Phone number

I've had a few text messages about my phone sending people messages looking for RBC login info, as it wasn't me the one person advised that I should contact my provider as they think my number may have been hijacked. Any advice/help. Thanks

HELP!!!

My plan did not activate I purchased a voucher and entered it but it did not work.

Resolved! Public Mobile....You're still running a Google AdWords ad for the 40$ 4gb plan

Google "public mobile promos 2017" and you should see it....Might want to turn that off

90 Day phone plan renewed yesterday but am not able to call my local home landline

I have a 90 day phone plan that includes province wide calling. My plan renewed yesterday but now I am no longer able to call my landline (a local, in province call). I am getting a notification that I have not paid for that service. I have checked m...

Successful Renewal - Happy Public Mobile Customer

So my account renewal happened overnight without a single hitch. Rewards were applied, available funds put towards payment and credit card charged for the balance. Awesome! I was a bit worried after reading of some issues but followed suggestions ...

Resolved! Permanent call forwarding from PM phone

Hi there, I recently got a new company phone. It is newer than my personal phone and has better data and voice plans. The result is that my personal phone now sits at home with permanent call forwarding to the work number. I use the work phone for ou...

text service is not working

Hi PM rep / Moderator,I',m on $120/3 month plan with autopay & already paid yesterday from nect 3 months. Suddendly I can not send or recieve text. If I receive sms from some one, It says: You have been sent a text but you nedd to have texting in yo...

Self Serve

Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created)...

My call history is incomplete?

Last week I was texting a coworker about a project at work. I never saved the number in my phone and deleted the text messages. I would recognize the number as soon as I see it. However going through my call logs, several texts I made do not appear. ...

Resolved! Will the LG A448 work on the Public Mobile network?

Hello, I am currently with Wind (Freedom) Mobile and want to switch to Public Mobile, but I am not sure if my phone is supported. Can anyone confirm if it will work on the Public Mobile network? I tried the IMEI checker and it does not seem to work. ...

Cheap Emergency Plan

This idea is for folks who would like a backup for their normal Public Mobile service to be able to contact family, friends, etc. In a true emergency no plan is required, just dial 911 from any cell phone.Currently I use https://www.speakout7eleven.c...

Legacy conversion : too easy

A friend just converted his $28 Legacy plan to the new promo and is worried it was too easy! Dial *611 >> on hold 5 minutes >> confirm phone number >> confirm PIN >> confirm activate on next renewal >> all done. Elapsed time 10 minutes. Reminded him...

Changing Phone Plan

My appology if this topic has been covered before and I can't find it. But, I signed up for the wrong plan and hoping I can change it right away but the website says that I have to wait untill my next payment (which is 90 days) I'm just wondering ...

Porting Home phone number to replace existing PM assigned number

Hi I have been a happy PM user for about a year now, When I signed up PM gave me a new number. I am cancelling my home number and would like to use it instead of the number PM assigned to me . Is there a way to do this ? I dont care to keep th...

Incorrect Billing

Hi Public Mobile,I have been billed >$100 on February 21 and March 09 without cause.Would appreciate an Admin private messaging me so we can work this out! Sq1

Resolved! Local Area; Sim thinks its international

My plan renewed yesterday. I have unlimited Nationwide text and long distance. My account is paid up to date. I reside in Edmonton Alberta. My number is a local, 587, number.As of yesterday I cannot make or receive phone calls, use data, or send or r...

Resolved! adding data addon to talk and text promo

Is it possible to add a data-addon (the ones that dont expire) to the new talk and text plan so that people can send mmses or use occasional data?

Weird SIM Status

I had something weird happen to my connection today. My phone was connected to the network, however the service state was showing "out of service" under SIM status. At the same time, cellular network state was showing "connected" and I was able to u...

Payment went through but without taxes

Hello, I have started with PM end of March. I was charged but only for the ammount of my 90-days plan 135$ not any taxes. Will they charge me the taxes after? I paid with credit card but I don't have auto-pay activated. Thank you,

Resolved! G928w8 how to get service mode anyone

Should I just go service mode or do reset then select the koodo carrier I mean by *#227 (i think) with imei *

Resolved! Re: NEW: Talk and Text Promo Plan

OK - so I just experienced some ridiculousness via the 611 with Public Mobile regarding this plan. I am a legacy customer on the 25$ Canada-Wide plan from a long time ago. I was recently offered the option to switch to Koodo, since these "grand-fathe...

Wifi Calling

Hello,I noticed all of the other carriers offer wifi calling and I'm wondering if public mobile is getting it? I have no cell service at my house (even tried expensive cell boosters). I'm going to be switching carriers soon if public mobile doesn't o...

Resolved! autopay done today morning - but no service

Hi Public Mobile Service rep., My plan is $120/3monrg with autopay on. Today morning, there was a auto charge of $128.82 to my credit card too. However, still my phone is not working. When I checked my online account, it says funds $107 available. Wh...

Resolved! 5129 ???

Anyone else get a random TXT from 5129 on behalf of Public Mobile today?

Resolved! SIM Status PROBLEMS

I was using my 1st gene Moto G phone for a few years and just recently got a newer Asus phone and used the sim form my moto into the Asus and all good,been using the Asus for month with no problems.I just swapped the card back into my moto g and now ...