AutoPay Reward error

[JakeTri]

I notice that my account received the wrong amount for the AutoPay reward on 90 day plan. I received $2 instead of the exepcted $6.

Is this a known issue ?

[Mary_M]

Glad I could help, enjoy your weekend as well!! =D @JakeTri

Cheers,

Mary

[JakeTri]

Issue completly resolved ... 

Thanks Mary for quickly fixing my issue !

Have a great long weekend everyone !!

Jake

[Mary_M]

Everything is fixed now @JakeTri 🙂

Please check my response via private message!

Cheers,

Mary

[JakeTri]

PM with phone number and PIN send to moderator.

[Mary_M]

Good morning @JakeTri,

Thank you for reaching out to us!

I'm sorry to hear about the wrong autopay amount being applied - I could certainly looking into it.

In order for me to fix this and make sure that the correct reward reflects and is applied in the future as well, I'll need to access your account. Can you please send me your phone number by PM? I look forward to helping out 🙂

Regards,

Mary

[Samianauman]

It's a system glitch it's not too common but it's happens in past they will fix the problem once you contact mod dept

[JakeTri]

Ok, thank you 🙂

I just wanted to know if this is a known issue before contacting a moderator via private message.

[will13am · Accepted solution]

It is known that rewards are sometimes affected by bugs in the software.  However, it's not a universal thing.  If you have been short changed, you will need to contact a moderator and have them investigate and provide credit adjustments.  If you are unsure how to contact a moderator via private message, here's how.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...