I cancelled my subscription because I am in a country with no service at all from public mobile

[Vixify]

Hello, I traveled outside Canada, and I realized that I don't have any service and my subscription is useless at this time, So I canceled my subscription for now. 

Note I will come back to Canada in 55 days. When I open the app, I see this: 

What does this mean? does it mean that the autopay will stop working? Or does it mean that it won't renew at all and That I have 90 days to resubscribe, or I will lose my phone number?

Please note that I don't want to lose my phone number and I have 5 days left to answer this error message.
and also, I plan on resubscribing in Canada, which is in 55 days, is that fine? will I lose my phone number?

will i get charged before then?


please answer the questions above and thank you.

[Vixify]

Thank you!
Perfect and understandable solution.

[BKNS27]

@Vixify 

You don’t need to cancel your PM service. Just put it on pause by Unsubscribe your AutoPay until you return as you noted.

[softech · Accepted solution]

@Vixify 

just want to confirm, your last payment date was Jun14?  (you can confirm that on the Payment history)

If so, then you are good.  You have turned off Autopay, hence your plan won't renew at the end of this cycle.  Your plan will be suspended starting July 14.  You have 90 days to come back and renew or your account will be closed, ie, you have to make a manual payment to renew BEFORE Oct 12, 2024.  If you are only going away for 55 days, you should be good