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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28921 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40758 Views
  • 185 replies
  • 29 Bravos

Call history from October 2017

Hi there, I was wondering if you can provide me with the call history relating to October 2017.  It is very important that I find the number that called me in October.  Is it possible to provide me with this information or if I can receive October's ...

fanster by Great Neighbour / Super Voisin
  • 892 Views
  • 4 replies
  • 0 Bravos

Resolved! Does call forwarding use up my minutes?

I have call forwarding set up permanently (to a non-PM number). I am looking at the new 50 minutes/50 texts plan. Simple question: does a forwarded call eat up my Public Mobile minutes?

Jhalps by Good Citizen / Bon Citoyen
  • 6645 Views
  • 28 replies
  • 0 Bravos

Overcharged

I've been overchaged on my credit card charged 56.50 and 7.91 and another 56.50 for the 50 dollar plan. Can anyone fix this ???

awalker85 by Great Neighbour / Super Voisin
  • 578 Views
  • 2 replies
  • 0 Bravos

Can't register Visa debit card

I was able to make payments before now it won't let me says it cantc verify my card. I tried removing it and adding it again.

curtiselite by Great Neighbour / Super Voisin
  • 1705 Views
  • 8 replies
  • 0 Bravos

SIM Activation Failure

I am frustrated with the SIM activation failure. During the process it gave me error, some time on first step, other time on 2nd step. It is never be more frustrated to activate a SIM online. Please somebody help.

skhan98 by Great Neighbour / Super Voisin
  • 663 Views
  • 3 replies
  • 0 Bravos

Generic error?

I am getting a "Generic error" when I click on the change plan button.

jlangdale by Great Citizen / Super Citoyen
  • 767 Views
  • 4 replies
  • 0 Bravos

Resolved! Security Stupidity

I just want to say I think it's highly stupid of Public Mobile to have customers giving their information to "Moderators" on a forum system to address issues, where by identity/authentication information will be kept in PM messages that could be hack...

jlangdale by Great Citizen / Super Citoyen
  • 2893 Views
  • 38 replies
  • 0 Bravos

What info is needed to unblock a credit card

Our family is on autopay and this time round two of our credit cards were blocked. I got a private message about how to unblock it. I’m being asked for so much private info that I’m freaking out a bit. How much info is needed?

Jodijones by Great Neighbour / Super Voisin
  • 674 Views
  • 2 replies
  • 0 Bravos

Crypto payments?

Considering how much of a **bleep** hassle your credit card forms appear to be to manage, couldn't Public Mobile simple provide us a way to pay you using XRP crypto currency or something? It would be far far easier and not credit-card based.

jlangdale by Great Citizen / Super Citoyen
  • 1001 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't receive 2FA messages from Google

Hello, I have just ported my number from Chatr to Public Mobile. Everything seems to be working fine, except that I'm not able to receive any verification messages from Google. I wasn't able to receive those messages when I was on Chatr either, but I...

rpthms by Good Citizen / Bon Citoyen
  • 2849 Views
  • 10 replies
  • 1 Bravos

No service

Hi! I paid my mensual plan this morning. When I’m looking through my account everything is fine but I cannot place any call (it says I’m not registered to that service) I can’t send any text messages. Some people tried to reach me but they can’t...I ...

ChristineC1 by Great Neighbour / Super Voisin
  • 613 Views
  • 2 replies
  • 0 Bravos

30 Day vs. 90 Day Discount?

Is there typically a price break on a 90 term vs a 30 day? The current $40 plan with 2g of data, if you build it yourself, its still a $120 plan? Is this typically the case?

Kevin_DHD by Great Neighbour / Super Voisin
  • 797 Views
  • 3 replies
  • 0 Bravos

Can’t send texts without wifi

HiIm having trouble sending texts. Im a new customer since yesterday so possibly an activation issue?Ive gone through the trouble shooting self help and all message settings are correct I believe.  Please helpthanks

Simondiprose by Great Neighbour / Super Voisin
  • 1556 Views
  • 3 replies
  • 0 Bravos

Resolved! Not Getting 4G Service...

Hi, can anyone please help me? I pay for the 4G LTE service but I've only been getting 3G for the last 2 weeks... Is there any way to correct this myself? Looking for any advice/help

vandejj30 by Great Neighbour / Super Voisin
  • 890 Views
  • 1 replies
  • 0 Bravos

CC Verification IMPOSSIBLE

Your site is so **bleep** annoying. I remember having trouble initially, but I finally got my credit card to work and it was on autopay for a while. Now that I I got my CC renewed, same number and address, I CANNOT VERIFY IT. And I cannot remember th...

jlangdale by Great Citizen / Super Citoyen
  • 1079 Views
  • 10 replies
  • 0 Bravos

Resolved! 10 for 50 Text Plan details - questions

Hi, I'm looking for more details regarding the Public Mobile 10for50text plan:https://www.publicmobile.ca/en/on/plans/10for50talk50text I'm not certain where to locate details.... For example: For voice calls on a plan:a) Are these billed per second ...

d4w_public by Good Citizen / Bon Citoyen
  • 4350 Views
  • 28 replies
  • 2 Bravos

$10 for 50 plan

Guess who may be back! Well not, me exactly... I was asked to get some answers on the $10 for 50 mins plan. Here it goes: Is this a monthly plan rather than a 90-day plan?Does the auto-pay discount work? ($2 per month off of the $10?)Is the $10 per m...

TheOldVR by Deputy Mayor / Adjoint au Maire
  • 2052 Views
  • 25 replies
  • 0 Bravos

Resolved! will i able to use data on my unlimited talk $20plan

I dont have any addon for data just the unlimited $20 plan. When i on the data its shows 3G data in network. So my question is , is data work without any addons ? if Yes that mean i have to make sure that my mobile data is off always , othewise I get...

Neha by Great Neighbour / Super Voisin
  • 881 Views
  • 2 replies
  • 0 Bravos

Resolved! Questions about US add on

Hi all,My wife and daughter will be making a 10-day trip to Florida later this month. Both are technologically challenged, so I manage their Public Mobile accounts. I have a couple of questions about US addons:1. I plan to purchase the US Talk, Text,...

GreatCanadian by Deputy Mayor / Adjoint au Maire
  • 1752 Views
  • 18 replies
  • 0 Bravos

After payment last night, still no service

Hello, I paid for the renewal of my service and I cant call/text/surf.If I call, it says you don't have add ons for long distance even though its a local number I called to.Can receive /send txt msg either.  No surf. I called 611 and says my plan wil...

Roseannq by Great Neighbour / Super Voisin
  • 936 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot change plan

I am currently not in the country so I would like to switch my plan to a cheaper one for the next couple months in order to keep my public mobile number. My account is currently suspended as of March 28th and will be deactivated in June. The plan I w...

Just here to say hello

So I have been with Chatr for almost 9 years; and I still like Chatr they've been really good to me over the years and $45 a month for unlimited talk/text + 1gb of data has been great, but lately my Data speed has been REALLY slow and alot of the tim...

AceInTheHole by Great Neighbour / Super Voisin
  • 1895 Views
  • 16 replies
  • 9 Bravos

Data Stopped Working

Hey Guys, I maxed out my data last month, but have hit a new month, and now I can't access any data. What is going on? I did a reset, and I also took my sim card out, and put it back in. Any help is great, because I'm paying for something that I'm no...

EM_King by Great Neighbour / Super Voisin
  • 1135 Views
  • 7 replies
  • 0 Bravos

HOWTO: Create and use Macros for repetitive text

*****************************************************EDIT: As of May 2020, this feature is no longer available in the community.  You are of course welcome to read this discussion out of interest, but please note that you will not be able to make use...

Using Macros 1.png Using Macros 2.png Using Macros 3.png Creating Macros 1.png
srlawren by Retired Oracle / Oracle Retraité
  • 3356 Views
  • 21 replies
  • 20 Bravos

My Add-On is not working

Hi, I purchased the $30 1gb add on and now that my data is over, it is still not activated and i still have no data. How does this work? Please help.

ptkleung by Great Neighbour / Super Voisin
  • 1307 Views
  • 7 replies
  • 0 Bravos

Changes to my mobile plan

I signed up for Public Mobile (PM) on March 22. I created my own plan which included 500MB of data. On April 4th, I updated the data on my plan by increasing 500MB to 1G. When I made the switch, PM took a full payment, even though my payment is not d...

hcraigd by Great Neighbour / Super Voisin
  • 913 Views
  • 4 replies
  • 0 Bravos

Transparency ... or at least a heads up

It would be nice to have some transparency with what is going on regarding plans or the future of PM.  With the promos to exit left to Koodo that were offered, it left a lot of us wondering or speculating what is going on.  Always thought we were pro...

willph by Great Citizen / Super Citoyen
  • 3111 Views
  • 15 replies
  • 3 Bravos
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