Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am looking for an invoice where it shows my name and address as I need it for utility bill proof. I saw in other posts that we need to PM a moderator directly. Would any moderator be able to pick this up and assist me? Thanks a lot!
I have tried resetting and also tried my sim on my lg g6 lte working fine.
Hey everyone, I am wondering if there is solution to an annoyance when it comes to voicemail. I ported over from Freedom back in June for the FM promo. All has been good. Once thing I noticed that with voicemail, you have to call in to retrieve messa...
So I basically want to port two number simultaneously, and not lose the public mobile plan or any of my number. Let me explain in detail.I currently have a 711 speakout number which I want to port into my existing public mobile plan. My current publi...
@CS_AgentHi there,I know that this issue has happened for a number of people but I am hoping for an answer without having to search through the forums. I registered this morning with public mobile which was a difficult task. It would not accept my V...
Still very new to PM I added an Add-on of data to top me up to my next auto payment. Is that Add-on now part of my renewing plan and included for auto payment or is it one time fee & service? Wasn't very clear in my account looking afterwards. Can an...
Keep getting this error when trying to make a payment.
hi, i just topped up my account with $120, but i realized i have autopay. I assume with autopay that it will take $120 directly from my bank account instead of the $120 i deposited on the website. Am I correct in assuming that? Is there a way to refu...
Hello my fellow humans, I have a second SIM card which I'd like to activate, and would like to create an account within the same email address as my current active account. Is this possible? Or do I have to create another account with another email? ...
I purchased US roaming, crossed the border and don't have phone service for the 2nd day in a row, I have a note 3 phone, reached out to moderator team, they fixed my wife's phone but fine is still not working, still waiting for the moderator to reply...
Hi, i have switched my plan from 3 months $111 to 1 month $47. it is suppose to switch over today (july 29)and i made payment few days in advace (july 17) and the fund is sitting at the account. now the account is suspended. can not make call and no ...
Hi! Since Thursday it seems that i cant receive any sms. Ive checked on forums and perhaps it is because last week i took a US package for 10 days but now it is expired. So i would like what can i do. Thank you
Looking to get in touch with a moderator to assist with a payment issue. My payment rejected due to an expiry date - upon entering the new date the card rejects suggesting it cannot be verified.I've tried two separate cards, different browsers, etc.
Hello!My account is suspended for not paying when I have 255$ credit in my account!Please mods help!
I updated my credit card last night and i just logged back in my account which is now showing my account status as "plan expired"Is this normal? I have the amazing $120 3 month plan.
Hi,I tried logging into my account and when I try to reset the password I get this message "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled".Thoughts?Will
I'm on the FM to PM 90 day 6GB+6GB bonus plan. I know that regular unused data does not get carried over after 90 days - use it or lose it. But does unused bonus data get carried over or not after 90 days?
Hi there.I recently purchased a sim card and proceeded to register it and port my number from Fido to PM. I looked into PM, reviewed if it was possible for me to use my phone and everything added up. I proceeded to enter all the information for creat...
I will be traveling to Europe, Croatia and France to be exact and am looking to find a way to use my phone there. Similar to rogers (roam like home) does public mobile have a similar plan where we can pay a daily fee to use our existing plan in other...
Recently I've lost my phone and going to order a new sim card. But i it possible to get a sim card with the same phone number I had for the lost phone?@CS_Agent
Hello wonderful community.Does anyone know when autopayments are processed. Mine ahould have been today but nothing has come from my acct yet?Cheers.
So I was talking to a Telus Representative one day about 6 weeks ago when I went into a Telus store to charge my phone in the mall. I told him I was with Public Mobile and I was disappointed that I was unable to upgrade my phone (due to financial rea...
@CS_Agent I had originally subscribed to $135 per 90 Days and 6GB of data. I found that 6GB of data was not enough and I have since added extra data. I find this gets very expensive. Does Public Mobile offer any better pricing with more data?
....but i am not laughing. my phone has been DISCONNECTED over this piece of nonsense.
himy plan is supposed to last me for 90 days. i have additional top up money on my account. and yet, you guys disconnected my phone. for a working professional, this is the outer limit of tolerable. if my phone is reconnected ASAP i'll be changing my...
Hello,,I'm currently on public mobile using a telus-locked iPhone 7. I will be travelling out of the country next week and need it unlocked.Thanks@CS_Agent
So my plan expired on the 25th. I tried changing plans today and paying. Would not become active on new plan. What is up with that?
For the past couple of weeks I have noticed that I cannot retain the voicemails. The week before this I had one voicemail stored in my inbox. It got deleted automatically in 2-3 days. Even yesterday another voicemail got deleted. I never store more t...
Setup a temporary account for thirty days, however auto-pay was enabled without me turning it on and now I've been charged again - where do I go to get this refunded?
Hello, Can a mod please fix this asap? Topped off my balance late and no service. @Mary_M @Shazia_K Thanks!
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