Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i purchased 2 payment vouchers at shoppers drug mart none of which work. my acc was deactivated . i have tried both selfserve &611 and nothing works. i have until november before i can lose my phone number, what seems to the issue?
I have the same problem with UMIDIGI Z2. It seems that this is a problem on any Andoid 8.1 phone because the APN settings are not editable and the carrier is providing only the sp.telus.com APN which is an incorrect one for Public Mobile.
So I've been having trouble with my refer a friend credit and I have been messaging a Mod about for over 6 months. I was wondering if it would be possible to keep all the sent and received messages on one page, so I don't have to constantly click a n...
Hi guysi have 10 $ plan with 10 min remaining out of 50, so i decided to charge with 200 min addon, but if my bill date is tomorrow, then, which minutes will be used first, the addon mins or my monthly plan 50 mins?
I have an iphone 6 that was set up and working with the PublicMobile sim card. It was unlocked. It had previously been a work phone so the employer asked for it to be returned to ensure it was wiped of any information related to the employer. Althoug...
I am looking at getting the plan that is $40 that included- 3G network- 4.5 G of Data- Unlimited Talk Canada-wide- Unlimited International Text and Picture Messaging- Voicemail & Call DisplayI ordered a sim card today (Friday, Aug 31st), and I just w...
Hello, can a mod help me out. I signed up at Walmart on Monday and as Friday still no referral credit. The $25 ahowed up the next day. I seen the guy put it in during the activation and still nothing is showing in my account. He was having a real har...
Hi, I get these offers through text, but had a few questions.1. If I join koodo via that plan is it now a post paid account? Koodo website asks for credit card information to continue2. Do they run a credit check if you choose to take there koodo off...
I’ve just started useing public and never been able to sign in my account is locked out. Not a good first impression trying to get this changed the place I purchased my public filled in information and just gave it to me. How do I reset everything to...
Hi, I have registered two mobile numbers under the same user ID but when I log in to my account I only see one number. How do I contact coustomer support to add the credentials of my other number.
I have been sending PMs to the moderators since Monday but no one has responded. Is there another way to be able to sort out my problem? Thank you.
Quick question... Signed up at wal-mart todat. When can I login? Also, when I insert my sim into my iphone the phone goes into activation mode and I get errors. The guy at wal-mart seemed to move very fast and said everything else can be done at ho...
I have an iphone and I was just wondering if there is anyway to get your phone to answer a call by using your voice. I ask because I have on call job and sometimes I'm halfway across the house when I get a call from work.
Hi, I am looking for assistance about my account payments. I signed up with Public Mobile a few days ago, and everything seemed in order, the guy set up autopay in Walmart. Me and my wife both signed up for a 25$ calling / texting plan. I have check...
Hello, Its time to upgrade from my dying Htc M7. I'm looking at phones that will last for a while so naturally, the Nokia 7 plus is really interesting. Its an android one phone, build quality is good and they promised os updates for a while. But my u...
It asks me for a password in numbers only when I go to call barring to block all incoming calls. How do I go forward from here to activate this feature?
Hello, we activated a sim card but it came up as an error and asked me to get help from here. Can you assist? ERROR MESSAGE: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email u...
I've sent 3 private messages to moderators and no response. No phone number to call? Where is the support? I need a response and action now.Did I make a mistake moving 2 lines over?
I noticed I have some large quatity of data usage over 100 MB even 200 MB that I am pretty sure I never initiated or used. Anyone else have similar experience? What could be the reason?Thanks.
the page doesnt load when i want to change my plan. please send me an email/ contact me so i can change my plan
My daughters phone is activated and shows public mobile in her data settingsbut we haven’t any servicewhat do I do pls?
Hello. I've been having trouble logging onto the self serve portal. I tried to reset the password right now and got "Sorry, you've been locked out. Please contact Public Mobile for help." Any help would be appreciated. Thanks!
HiWhat are the VoiceMail limits with PMI am referring to Maximum number and maximum time per message and when do they auto-deleted, etc Thanks
Bought $100 voucher at Shell gas station, tried calling in pin via *611 and tried online to no avail. Phone is currently disconnected as today was renewal deadline. Any help is greatly appreciated. Thx.
Tried msging mods (got one helpless and rather rude reply), and when mentioning I must cancel if I can't get assistance, I get no reply. I tried calling them out on Facebook... guess a Public message doesn't help. I got service for my disabled father...
Hi members, I have a question. I want to downgrade my data+text+talk plan to an only $25 talk+text plan. My question is: Can I add the optional $30 dollar 1gb add on to this $25 talk+text plan? Will it stay in the account until I finish all the data...
Hi I saw a few message already touching the subject but it always lead to a private answer. What to do to reactive service. I sent a provate msg to moderator but I am still waiting for an answer. Impossible to add money on account online - seemed to ...
Hi everyone. I've had funds in my account for 3 day but it's still not letting me reactivate my account. We only deactivated it 2 weeks ago so I dont need to buy a new sim. I've contacted The moderators but am still waiting. This is frustrating. Doe...
I renewed my plan two days ago, and when i try to make a call it says i dont have a long distance plan... i am making regular locals calls. Text messages are not working either. I have also messaged the mods privately with no response. What can i do?...
Two accounts.... cant access self-serve on one of them for days, cant get info to access self-serve but some dimwit do this do, change browser go incognito and all sort of pure data processing nonsense that demonstrates an unstable badly setup system...
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