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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancel my daughters account

So we have signed our daughter up for another carrier and would like to know if this will cancel the public mobile account as my credit card info in on the file for auto payment. we have been trying to log back into the account to remove the card but...

Resolved! Unlimited international texting question

Can this only be done if you are in Canada ?If you travel to the US or Europe what happens ?

Resolved! Unlimited incoming calls not listed on pamphlets

I signed up this weekend and the pamphlet I received does not list unlimited incoming calls. I do see it online under my plan. Does anyone have literature that lists it ?

Activation experience

We went to the Wow Mobile booth yesterday trying to purchase the PM SIM but was told they sold out. Then we went to Walmart, was told they had PM SIM but the PM website was down so they couldn't do any activation on the site... That was our only purp...

Change credit card for auto payments

How do I change my credit card account for auto payments

How to get back my very very very old phone number?

Hello everyone, I had a phone number two years ago from Bell. I ported it to a different provider back then and canceled later on. Now, after two years, I am interested in getting it back. This can not be ported since it has not been active. I dialed...

Resolved! Just got SCREWED out of my referral rewards

Very pissed off right now. Sent son down to set up a Public Mobile account. He phoned me to ask for my "code". This was news to me as all my earlier referrals used my phone number. Quickly went online to check my account for this "code" but.........

voice message

Good evening,I just joined Public Mobile this afternoon. I've set up my self-serve account online and now need to set my voice mail. Can someone tell me how to do that? Thank you.

Resolved! Block my number

Is there a way to block my number when I'm making an outgoing call?

Locked out and no help from moderator

I'm really ticked off and thinking of cancelling. Been locked out and when I get the email to assist in getting back in it says I've timed out. 3 times this has happened, I need to put my plan on hold by midnight but am not getting any replies from t...

Resolved! Referral

Hello,I joined Public M. yesterday. I forgot to bring the "code" of the person who referred me to P.M. with me to the store (London Drugs). I have that number now and would like to give it to you to get the $10 off my first bill and the $1.00 off my ...

Is self serve not working for anyone else?

When I click on My Account, I get a blank screen. I have tried the self serve page on my mobile device using a different connection and it also goes to a blank screen. Is this a network issue? I need to access my account ASAP.

Puk code

I do I retrieve the PUK code for the Sim card?

unable to receive calls after new activation

New activation. New phone number, activated 6 hours ago and unable to receive phone calls. Able to receive text messages, just no incoming calls

How to set up Autopay if account has been suspended?

Hi, My account has been suspended and I would like to change to a new plan and set up Autopay. However, when I click on "Payment", I don't see Manage Autopay. Even if I already changed my plan, when I tried to make a payment, my current plan was show...

Resolved! US Roaming Data

In the talk,text data us roaming bundle it states 250mb data. Is that per day?

Can I get the $15 plan after black friday?

I want to get the $15 plan but I need a sim card which I need to order online so I wont be able to get that plan by dec 2nd when the black friday sales end.

Invalid sim

Bought a Sim card at wow today and it's telling me invalid Sim. Was trying to take advantage of your promotion that ends today. Is there any way that you can help edited by computergeek541: sim card number removed

My Plan

I have purchased a new phone which is not allowing me to access the internet/email from outside my home. I took it back to where I purchased it and was told there is nothing wrong with my phone but with my phone plan. What do I have to do with Pu...

Resolved! If I change my number will I lose my refer a friend or any rewards?

My line is used by one of my kids. I have $4 in Refer a Friend Rewards, $1 Loyalty Reward, and the $2 Auto Pay. Someone unknown to my child, randomly started texting them thinking they were someone else saying a lot of things that a child shouldn't s...

Resolved! Cancel SIM card order

Hello,I just ordered two SIM cards online with order # 183816 and 183812 I realized that I won't have the SIM cards delivered in mail until after I missed the Black Friday deals. I kindly request you to cancel my orders so I can buy the SIM cards at ...

Is there a charge to activate in-store to take advantage of the Black Friday Deals? Thanks.

Could not receive a call

I helped a friend in register with public mobile and at the end the phone made call and text but when I tried to call him he could not answer, I wonder why he could not receive the call?

Not registered on network

I just signed myself and my wife up with PM. However I'm having an issue with the wifes phone.Her phone has the error "Not registered on network" with the public mobile SIM. That pirticular SIM doesn't work in my phone as well. My SIM (that works) wo...

Can't sign up with email address

When I try to activate my SIM card with my email address it says it's unavailable. When checking to see if this is true using the forgot password form it says it can't verify the email address. I have never had an account with public before and nobod...

Payment voucher

I just bought a payment voucher for 40.00 dollars and when I tried to add it to my account it said to check the number so I re entered it 3 times and it still wouldn’t add the 40 dollars...nor do I correct this

Change Plan Technical Issue

Hi there, Hope someone can help with an issue I'm having. I am on the $10 off $40/3 months plan, and now I want to change to a new plan. When I try 'see more options' I encounter this error message : HTTP Error 403.14 - Forbidden Has this happened ...

Resolved! invalid sim

just bought a new PM sim card, I am brand new to PM. Signing up now. Says invalid sim. I am frustrated alreadyany advise? I am simply trying to set up my account. i have an unlock code for my Samsung S7 currently with bell

Plans and Plans Add Ons not working

I have tried several browsers, but every time I try to access, I get an error page and told to log back in. I can't upgrade my account. Help!!

Lost cell coverage - Messages disappeared

Hi all,London, Ontario - Sunday, December 1st After I was unable to call or send messages I noticed that there was no cell coverage showing on my iPhone. I rebooted the phone and now all messages have disappeared.When I send a new message, all the pr...

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