Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2371 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4148 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35098 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46957 Views
  • 182 replies
  • 30 Bravos

payment

hello, I need to change the number of credit cart to whom is intestated my mobile phone contract. 

sm01 by Great Neighbour / Super Voisin
  • 1163 Views
  • 4 replies
  • 0 Bravos

Query regarding refund

Hello, I recently got my self and my brother a sim of Public Mobile. But since my brother phone had a carrier problem due to which the sim did not work on his phone. We return the sim to the seller  But a payment of $56.50 including taxes was charged...

sana1234 by Great Neighbour / Super Voisin
  • 2698 Views
  • 24 replies
  • 0 Bravos

Available funds and autopay

If I have enough money in my available funds to cover my next month and some. I am also signed up with auto pay. Will it use my available funds until they are gone first then charge whats left to autopay?

CheyniaDawn by Great Neighbour / Super Voisin
  • 851 Views
  • 2 replies
  • 1 Bravos

Resolved! Was NOT able to call 911

Reception in the part of town that I live in London, Ontario is quite poor. It's annoying - I usually have to walk around my house to find just the right spot. Not a huge issue, until today. I was out with my wife having dinner and as we were pulling...

jonnyh by Good Citizen / Bon Citoyen
  • 3368 Views
  • 10 replies
  • 0 Bravos

IPhone 6 and multiple text messages

I had a friend set up my iphone 6 with public moblile.  I have the standard $10.00 plan to see how things work.  This limits me to 50 text messages and 50  minutes per month.  During the first month I have been sending multiple text messages accordin...

dobe384 by Great Neighbour / Super Voisin
  • 871 Views
  • 6 replies
  • 0 Bravos

No cellular data on Android

Hi, I just switched to Public Mobile and am having an issue with cellular data on my Nexus 4. Data is turned on, however when I have a signal I am unable to use data - there is an exclamation mark on the signal icon. I did not have this issue with my...

bp1987 by Great Neighbour / Super Voisin
  • 1402 Views
  • 7 replies
  • 0 Bravos

My Android isn't receiving texts from iphones

Hello I'm hoping someone can help me. My Android Nexus 5 is not receiving any texts from iPhones. I have been with this company now for only 4 days and I'm not sure how many text messages I have missed. I hope I'm able to recover them. I also hope I ...

kbeatski by Good Citizen / Bon Citoyen
  • 3419 Views
  • 34 replies
  • 0 Bravos

Ability to delete/cancel sent mail?

I understand there would be some technical issues around deleting mail already sent but it would be beneficial if there was someway to delete/cancel/nullify a mail sent, in particular to the Mods. ie- I send a message looking for a solution and for w...

krazykiwi by Mayor / Maire
  • 892 Views
  • 7 replies
  • 0 Bravos

made the switch today at walmart

The switch was made with no problems transfered my number over right away and everything is running great. glad to jooin the public mobile community. Its about time we had a reasonable choice for service. thanks.

IMEI check says compatible but lost or stolen

Hi,I have a previously Rogers locked Note 3 that has been unlocked by Rogers and am trying to see if I can use it on PM. The IMEI checker says it's compatible but somehow says it's reported as lost or stolen at the same time. Rogers SIM works fine bu...

ilikekku by Good Citizen / Bon Citoyen
  • 3553 Views
  • 21 replies
  • 0 Bravos

Just bought new SIM, Can Text but unable to make calls

I am new here and bought a SIM, inserted in to my already unlocked mobile that has these frequencies supported. But unable to make calls. Not even to *611. I had done IMEI number check online on Publick mobile web and it resulted in confirming my mob...

Mega by Good Citizen / Bon Citoyen
  • 2247 Views
  • 24 replies
  • 0 Bravos

No cell phone service

My calls and text stopped working after I selected a new number.   I registered my sim on 13th and tried to change my number to a new one on 14th of Sept. Since than I have no service at all. When some one tries to call  my new  number they hear   "6...

Ali9 by Good Citizen / Bon Citoyen
  • 1294 Views
  • 7 replies
  • 0 Bravos

Resolved! Any way to filter Usage to just Calls?

I was wondering if there was a way to filter usage by only calls? This seems standard, but all I see is everything in one place. I don't care about the texts, I only want to see minutes.

savvy by Great Citizen / Super Citoyen
  • 917 Views
  • 3 replies
  • 0 Bravos

Back in Canada - what about my phone number?

Hello everyone!I lived in Canada until June 2017. During that time, I used my phone number and therefore, the SIM card every day. Then, I left Canada for over one year and I was not able to use my phone number in my home country, since my Public Mobi...

Genowefa by Great Neighbour / Super Voisin
  • 1961 Views
  • 4 replies
  • 0 Bravos

Resolved! Do you need PIN to port?

Hey guys, just looking for a solid answer. When porting over from, lets say chatr, do I need to enter the PIN? Or is the account#, phone number, and full name sufficient?

pku by Good Citizen / Bon Citoyen
  • 2159 Views
  • 4 replies
  • 0 Bravos

My plan wasnt changed and charged for my old plan

How do I get my plan changed to the plan I originally wanted I dont want my old plan that is activated on my account I wanted a different one that wasnt applied to my account I need a customer service person to change it so I can use the plan I wante...

Not Getting MMS

I switched to Public Mobile back in August and I've not been able to receive or send a single MMS from anyone. I've checked the APN settings and they're correct yet I get no MMS.

SnowyJ by Great Neighbour / Super Voisin
  • 616 Views
  • 1 replies
  • 0 Bravos

urgent help! paid US roaming bundle but no services

Dear Sir or Madam, I already purchased the US roaming boundle for unlimited talk with 250M data at September 14 but no roaming service. I can't receive any incoming call and can't make any phone call. the worest thing is that no any support services....

chwcau by Good Citizen / Bon Citoyen
  • 2110 Views
  • 24 replies
  • 0 Bravos

iPhone 5s - voicemail calls me

When ever someone leaves me a voicemail I get a notification and that’s fine.. I also get a call that the caller ID says is coming from my own number. If I answer this call I only hear number tones or the operator asking me if I want to listen to my ...

qcriderfan87 by Good Citizen / Bon Citoyen
  • 571 Views
  • 3 replies
  • 0 Bravos

Activate SIM

Hii had problem activating my husband's card..i tried so many times but failed...i don't know what's the problem

Ediza76 by Great Neighbour / Super Voisin
  • 622 Views
  • 2 replies
  • 0 Bravos

Resolved! Default voicemail number

Hello. Currently, we have only 1 phone in Public Mobile. It's was on a LG G5 and set with conditional forwarding. Now it's on an iPhone 6 Plus, and I find it difficult reverting back those settings. For one thing, I don't know the voicemail number to...

J_L by Good Citizen / Bon Citoyen
  • 7327 Views
  • 12 replies
  • 0 Bravos

phone#519 xxxxx unable to call outside my area, Plan was for unlimited calling Canada wide uni tx

Contract1xxxxxPhone # 519 xxxx Brigitte H. & John H. Phone# 519 xxxxxxx Both contracts where for unlimted calling canada wide Unlimited universal texting. Cannot call out on either phone outside our calling area. Have sent text messages through my ph...

Resolved! SIM doesn't work - out of balance

@Moderator_Team I just bought my public mobile SIM card but it doesn't work....  It was already activated at the store and fully paid with $40 plan. Phone number is  Online account shows:Please disregard this message if you have enough funds in your ...

tsoetanto by Great Neighbour / Super Voisin
  • 1154 Views
  • 4 replies
  • 0 Bravos

Where can i buy a SIM card and get it activated paying cash?

G'Day, Still on the other side of the pond, and can not buy and activate SIM since i do not have a Canadian credit card.Could somebody kindly tell me at which store(s), preferably in downtown Montreal, i could buy one and get it activated paying cash...

wer by Great Neighbour / Super Voisin
  • 2471 Views
  • 9 replies
  • 0 Bravos

Resolved! Flip Phone for PM

Hi, Can someone who is "CURRENTLY" using a flip phone with public mobile let me know the model that you are using. I'm looking for one for my mom. I know there are many out there but most won't work. I personally have 2 unlocked one but they don't wo...

ddaacc by Good Citizen / Bon Citoyen
  • 3509 Views
  • 6 replies
  • 1 Bravos

Moderator Team working hours?

Hello,Anyone know what are Moderator Team working hours? I have tried PM Moderator_Team at 16, 9 and 4 hours ago without any reply.  I am without a working phone for 2 days?Help Thanks - Tai

thaotran by Great Neighbour / Super Voisin
  • 2091 Views
  • 11 replies
  • 0 Bravos
Need Help? Let's chat.