Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased wrong add on. How can I correct it
Cannot payoff outstanding balance from an account that missed a payment due to creditcard maxing out. This was less than a week ago. I recently moved as well, but i have tried with both addresses to pay adding a new card as well as updating the card ...
My us roaming plan has expired last night. Incoming text messages has not been working since. Checked the apn name. Tried exiting public mobile then re registering to network. Tried sim removal. Used a friends sim in my S9 and it worked no probl...
I refer a friend change PM . she did online yesterday . after done , she can call out but can't answer the call . Finally she find the reason : the old number she didn't used 3 months ( FIDO ) so the number already frozen . now she can only us...
It is neccesary to apply to the 2 dollar reward from auto pay to my account so that I pay have the same plan again if possible. Is there an administrative worker on the moderator team that would or could kindly help me get the auto pay reward to fil...
I had the 1gb plan when i first signed up then for the summer switched to the 4gb plan just wondering if i could change back to the 1gb plan
How can I get my account to reload credit with a voucher onto my prepaid balance? It is like an prepaid loadability in prepad.selfserve.com has dropped I know how to do it but the functionality has been wiped and it is lagging very badly. I suppo...
is there a way to look up the friends you have for referal rewards?
Has everyone received one time 1G data bonus yet?I have not received yet.My account is in active since early 2018.I am using $25 monthly plan.
Hi, I joined PM back in March and today I had a notice of a new voicemail so I went to check and couldn't dial out because I "Don't have an active plan" my account. I logged into selfserve and there is a warning box that says my service has been sus...
Hi.I have iPhone 6s with PM SIM and the battery drains quickly. I have another PM SIM in an iPhone 8 and battery last as expected.Previously, This iPhone 6s didn't have any SIM and wifi only. No Battery issues. I made sure no apps are running, reset ...
how can i get 500MB data for auto pay. now a days the auto pay gives you $2.00 off. i don't $2 off i want 500MB. please advise
If I were to purchase this prepaid phone from Telus will it work on Public Mobile or is it locked to only work with Telus sim cards?
please help me get back in my account
i forgot password after resetting it i realized i have been blocked i waited the suggested hour and still it wont let me back in, my monthly payment is due and im trying to set up auto matic payment please help ....e
Hello, I tried to transfer my son's phone number over from Lucky Mobile only to find out that Lucky had cancelled his account a few days prior. Yesterday morning I got a call from Public Mobile customer service saying that they were having problems...
My account says I am owing $13 but I am not sure why or what for. my payment history says I paid $25 for the account already.
Good Morning,I am on Public Mobile and live in Athabasca, AB. The Telus tower in town caught fire on the weekend and it will be a couple of weeks until the tower is back operational. My phone automatically is roaming for cell service but my question...
I signed up for two accounts for my children a few days ago and is wonder what happen when the allotted data runs out? Does data automatically stop until the new month or will it continue to work and I get billed for it?
I have a problem. I received a text on my phone saying that the transfer is not successfull and activate the sim as it says. I am not sure why it didn't transfer completely as I am still using both carrier on one number only. I don't understand what ...
My main problem is receiving group txts from both people using Iphones and Androids. Never used to be a problem, but now I just don't receive a single one. Also the occasional direct txt msg from one person to me isn't working. Any suggestions? Thank...
Hello,I have the $25 plan. Using lg g6 phoneRegistered SIM with port request yesterday afternoon locally through vendor store near me, I was able to call out but not receive calls. Goes to old voicemail. The call display shows my phone number Concer...
My current plan renews at 11:59 tonight/or otherwise on Sept 6th. I would like to change my plan. I go into plans and add ons, choose change plan, choose new plan....i want it to change at the renewal date which will be 18 hours away. Do I still choo...
Trying to activate a new account and it will not accept my date (the day) of birth. Says invalid dog. Tried _5, 5 ,05, 5th won't accept any other number either. Any help on this one?
Why did you change the title of email from Public Mobile to Every body talk? It got put into spam with all those sexual solicitations my email provider filters out. This caused me not to be able to find the password reset links that timed out. Ple...
2 unfamiliar payments have been deducted from my savings account for 21.83 & 72.80.I assume these are someone else's payments. My auto pay is authorized through my cheque account and being deducted each month. How can I get this fixed?
Says 3g bands are hsdpa 850/900/1900/2100 3G Bands: HSDPA 850 / 900 / 1900 / 2100 - 4G LTE Bands: LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 34(2000), 38(2600), 39(1900), 40(2300), 41(2500) - Hybrid Dual SIM (Nano-SIM, dual stand-by) > (ensu...
It seems the website has been overhauled since I last visited. Payment / transaction details are very hard to understand, and for some reason I also cannot find the build my own plan option within any of the navigation menus. I can find the pre-mad...
Hi, My daughters phone was working, but barely. It did receive and send a call or two. As well as texts. It now shows thats it's on the public amobile system and has several bars but can't send or receive calls or texts. And no data ether. If I phon...
