Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan ended so I tried to change plans then pay, I selected the the 40 dollar plan with two gigs of data and entered my payment voucher pin but instead of switching the plan it reactivated my old plan, help needed
my Text messages started bouncing back this afternoon and my phone would disconnect after I dialed a number. Any ideas. Thanks, Gurpreet
I prepay with visa for 3 months. My bill is $75.00. Why does my visa bill show $84.00 paid? If there were extras or taxes, should that not be reflected in the bill?
Hi PM, my mothers PM account has been locked because we did not remember the information we put to create her account. Please get back to me ASAP
I got a message today that said I was down to my last 300MB of my 6GB limit. I have only used 734MB of data this month (see attached) and my next payment is June 10 so does my data limit roll over on that date?Phone's June data usage
PM is build on a community of members and PM staff. Initially there was a core group of mods and staff. That group has expanded which is great. Recently though if seems like there have been several PM tag tagged staff posting announcements and ...
I have a new job that requires me to travel back and forth from Canada to the United States at least 3-4 times per week. I need to be able to call our Canadian office anytime from over the border. Is there anyway to get a plan that could accomodate t...
Hi, I let my account lapse for a few months. I tried to log-in in order to purchase a plan and reactivate but I keep getting a log-in error. How can I access my account so that I can reactivate my phone number and begin to use my PM phone again?
I just started with PublicMobile. I activated my SIM and it worked for about 4 hours and then suddenly my phone (IPhone 6s) reports No SIM. Does this mean the SIM broke after the 4 hours?
I still have plenty of data left on my plan. When i turn on data, i dont get the indicator (4G+) near my cellular bar . Started happening yesterday .
@CS_AgentI am on the new $10/30-day plan. Please advise.
It looked like I ran out of data on my plan, so I purchased a 200MB add-on yesterday. Given that my service resumed after purchasing the add-on, and then stopped again today, It might sound as though I used up my newly purchased 200MB add-on, but I ...
@Moderator_Team
Hi,I have made payment for a new plan.Can someone change my planThanks
Hello, My data is not working.Can someone help me? Thank you
I am trying to stop receiving so many emails. "Subscriptions" isn't listed under My Profile/Account. Could you please provide me with step by step directions. I am using a laptop, not my phone for this issue. Thanks!
Hi, I'm from Nanaimo, Vancouver Island. The coverage map shows network is available here, but is data also covered here too and other places where there's network? A rep from another phone company here said although the coverage map shows it's availa...
I need help and there's no number to call. So, I come on here and it says to private message a Community Moderator with no instructions on how to do that, just that they have a special icon beside their avatar. Where do you even find other users th...
Hey all. I'm new here and looking for some help. I went and set up a new account today on PM and have been trying to transfer my number from my koodo prepaid account to PM. I created the account with a new number like I was asked to but now when i g...
Can you please help me log into my online account
I am once again having network connectivity issues. I cannot make any calls or anything. I had this problem a few weeks ago, and now it's back. This is fairly unacceptable to me. I have a Samsung Note 5 and I have the options Global, LTE/CDMA, and LT...
HiI bought Sim yesterday and tried to activate but in the middle of activation some communication error came up. Now I am trying it again but it won't let me do it, says Sim in valid. Please respond as you can. My contact # 416-813-xxxx and 416-389-x...
I assume this article from the knowledge base saying that 90 day plans get $15/30 days for loyalty rewards is a mistake. I'm looking at the chart.Edit: General Reward Rules It seems the 3, 4, and 5 year rewards are per 30 days instead of per 90 days
I changed my plan and $155 was billed and now a payment of around $73 is being taken every month. $150 every 90 days does not equal $155 + 73 +73 +73. I lodged a complaint, was told it could be two weeks, four weeks later and they said they haven't...
what happens when your total capacity data plan is used up for the month? I purchased a data plan with 500 MB of data so I was curious to know what happens once this 500 mb of data is used up? Is there any possibility of exceeding your capacity data?...
@CS_Agent when I dial into voicemail from another phone, it asks for my "mail box number" which of course I do not have. So can't access my messages.
I purchased a US Talk plan before leaving for my trip. Made sure to check that the add-on was activated (it was) but when I went to the US and tried making calls, I was unable to. The call would be dropped and would say that I have not purchased an a...
My payment is usually due on the 9th. I got a text today, the 6th, saying my payment was due tomorrow, the 7th. However, I don't have any service this afternoon even though it's the 6th of the month. I went ahead and made the payment and it's still o...
I know probably the answer is no, but I thought I would ask anyways. My account has my wife's number, and her account has my number. Is it possible to swap numbers between 2 PM accounts? Other option is to port her number into my account, and then so...
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